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Levelx Micro
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Customer Relations Manager

Customer Relations Manager

Levelx Micro

1 - 3 years

3 - 5 Lacs

alleppey

Posted:5 hours ago| Platform:

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Skills Required

service delivery customer satisfaction customer support account management customer relationship customer service customer engagement operations service quality crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

We are seeking a Customer Relations Manager who is passionate about delivering exceptional customer experiences and driving customer loyalty. In this role, you will take ownership of customer relationships, ensuring satisfaction and retention by understanding client needs, resolving concerns, and proactively engaging with customers. You will also act as the voice of the customer within the organization, collaborating with internal teams to enhance service delivery and operational effectiveness.

Key Responsibilities:

Manage end-to-end customer relations, ensuring a high level of satisfaction and long-term engagement.
Address customer issues and complaints with empathy and authority, providing timely and effective resolutions.
Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
Monitor customer feedback and trends to identify recurring issues and recommend actionable solutions.
Maintain detailed and accurate records of customer interactions, preferences, and support history using CRM tools.
Conduct regular follow-ups to ensure continuous customer satisfaction and prevent potential concerns.
Advocate for customer needs by conveying feedback to relevant departments and participating in service improvement initiatives.
Support upselling, retention, and customer engagement strategies in coordination with sales or account management teams.
Train and mentor junior customer support staff to ensure consistent, high-quality service.

Requirements

Bachelordegree in any discipline; MBA or postgraduate certification in customer relations or business is a plus.

Minimum 1 to 3 years of experience in customer service or client relations roles.

Excellent communication skills in English (verbal and written); proficiency in Hindi is an advantage.

Proven ability to handle complex customer situations with tact and professionalism.

Strong interpersonal skills with a customer-first mindset and attention to detail.

Experience using CRM systems and other customer support tools.

Ability to work independently and lead initiatives, while collaborating across departments.

Proactive problem-solving attitude and ability to handle pressure in a fast-paced environment.

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Customer Relations Manager