Customer Relations Executive

Roles and Responsibilities:

· Co-ordinate closely with the Legal team for drafting, reviewing, and executing Lease License Agreements (LLA) and Third Party Agreements (TPA).

· Act as the primary point of contact for customers during the agreement process, assisting with document drafting, review, and closure.

· Manage end-to-end legal documentation processes ensuring accuracy, compliance, and timely completion.

· Monitor rent payment schedules and proactively follow up with customers on pending or delayed payments.

· Address and resolve customer grievances promptly to maintain high customer satisfaction and smooth lease operations.

· Maintain detailed records and track agreements, payments and communications using MS Office tools such as Excel, Word, and Outlook.

· Exhibit excellent communication and interpersonal skills to build and maintain strong relationships with customers and internal teams.

· Demonstrate strong organizational and multitasking abilities to handle multiple agreements and follow-ups simultaneously.

· Maintain attention to detail and a customer-first mind-set while handling legal and financial documentation.

Qualifications:

· Graduate in any discipline.

· 1–3 years of experience in customer relationship management, leasing, or a related field is preferred.

· Proficient in MS Office (Excel, Word, Outlook).

· Excellent communication and interpersonal skills.

· Strong organizational skills and ability to multitask effectively.

· Attention to detail and commitment to delivering high-quality work.

· Ability to work collaboratively across teams.