Customer Experience Specialist

Job Description

We are looking for Customer Experience Specialist with 5-10 years experience to be a part of Careerdost. Key skills: B2B, B2C, customer journey mapping and design thinking If interested, please drop in your CV at #Hiringalert # Hyderabad jobs #hiring Job Description Role: Manager Customer Experience Experience: 5~9 years Job Location: Hyderabad Note: People who can start immediately or in a weeks time would be preferred though not a show stopper for others. Prior experience in customer journey mapping , design thinking is must. Main Purpose : We are seeking a passionate and dedicated Manager Customer Experience to join our team. The ideal candidate will be responsible for enhancing the overall customer journey, ensuring that every interaction with our brand is positive and impactful. Key Tasks & Responsibilities : Develop and implement customer experience strategies that align with company goals. Analyze customer feedback and data to identify areas for improvement. Collaborate with cross-functional teams to enhance customer touchpoints. Monitor and report on customer satisfaction metrics. Conduct regular training sessions for staff on best practices in customer service. Stay updated with industry trends and best practices in customer experience Preferred Skills: Experience in B2B and B2B2C company Knowledge of customer journey mapping and design thinking. Certification in customer experience management (e.g., CCXP). Qualification & Competencies : MBA in Marketing, or a related field. Exp: 5-10 years Proven experience in a customer experience or customer service role. Strong analytical skills and the ability to interpret qualitative data. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in CRM software and other customer service Show more Show less