We are looking for Customer Experience Specialist with 5-10 years experience to be a part of Careerdost. Key skills: B2B, B2C, customer journey mapping and design thinking If interested, please drop in your CV at #Hiringalert # Hyderabad jobs #hiring Job Description Role: Manager Customer Experience Experience: 5~9 years Job Location: Hyderabad Note: People who can start immediately or in a weeks time would be preferred though not a show stopper for others. Prior experience in customer journey mapping , design thinking is must. Main Purpose : We are seeking a passionate and dedicated Manager Customer Experience to join our team. The ideal candidate will be responsible for enhancing the overall customer journey, ensuring that every interaction with our brand is positive and impactful. Key Tasks & Responsibilities : Develop and implement customer experience strategies that align with company goals. Analyze customer feedback and data to identify areas for improvement. Collaborate with cross-functional teams to enhance customer touchpoints. Monitor and report on customer satisfaction metrics. Conduct regular training sessions for staff on best practices in customer service. Stay updated with industry trends and best practices in customer experience Preferred Skills: Experience in B2B and B2B2C company Knowledge of customer journey mapping and design thinking. Certification in customer experience management (e.g., CCXP). Qualification & Competencies : MBA in Marketing, or a related field. Exp: 5-10 years Proven experience in a customer experience or customer service role. Strong analytical skills and the ability to interpret qualitative data. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in CRM software and other customer service Show more Show less
You are urgently required to join as an Adobe Workfront System Analyst at Careerdost Enterprise. As a Workfront System Analyst/Lead developer with over 7 years of experience, you will be responsible for implementing and maintaining customized Workfront solutions tailored to the insurance industry's specific requirements. Your expertise in Adobe Workfront mechanics, personas, and processes will be crucial for effective system utilization. Your primary responsibilities will include customizing Workfront configurations, integrating frontend solutions with project teams, and ensuring system adaptability to operational workflows within the insurance sector. Additionally, you will be in charge of regular system audits, updates, and maintenance to uphold optimal performance and security standards. You will play a key role in educating and supporting end-users to enhance their Workfront utilization capabilities. Effective stakeholder communication regarding system updates and enhancements is essential to ensure alignment and transparency. Your technical acumen in APIs, SaaS platforms, and Workfront object types will be utilized to oversee API integrations and ensure smooth data exchange between systems. Your role will also involve leading discovery and design sessions to map out marketing and campaign processes using advanced business analysis techniques. Developing essential documentation like SOPs and training materials, conducting training sessions, and engaging in quality assurance and user acceptance testing are integral parts of the job. Customer engagement, continuous improvement, and staying updated with new technologies and methodologies to enhance Workfront systems" functionality and efficiency are key aspects of this role. Knowledge in Workfront Fusion is essential, and 2 to 3 years of experience in this area is preferred, along with 4 years of Workfront development experience. If you are interested in this position, please reply immediately with your updated CV or share your profile at prerna@careerdost.co.in.,