4 - 8 years
10 - 12 Lacs
Posted:-1 days ago|
Platform:
Work from Office
Full Time
Urgent opening with leading Real Estate company.
• Manage lifecycle relationships with ~250 customers across allocated segments/projects.
• Deliver proactive engagement at key milestones and moments of truth” to build trust and loyalty.
• Drive customer delight through responsiveness, personalisation, and high-touch service.
• Own a collections book of 120 Cr per year — driving timely and consistent follow-ups.
• Enable 30 Cr+ in new business annually through referrals, upgrades, and cross-sell conversations.
• Improve engagement and mindshare to unlock loyalty and renewal potential.
• Ensure query resolution within defined TATs; maintain a low complaint escalation rate.
• Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages.
• Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers.
• Keep all CRM systems and trackers updated with accurate, real-time data.
• Maintain documentation hygiene across customer files, transaction records, and communication logs.
• Track customer satisfaction and share actionable insights for process enhancement.
• Represent Co. values through respectful, professional, and customer-first behaviour.
• Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios.
• Bring market intelligence and service innovation ideas from outside-in.
Quotient Consultancy
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