Customer Experience Executive

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About Cumin Co.

At Cumin Co., we’re on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen organisers, we design products that are healthy, beautiful, and built to last. For us, cooking is not just a routine—it's a ritual of love and connection. We craft tools that honour that belief.

Website: www.cuminco.com 

Instagram: https://www.instagram.com/cuminco_india/?next=%2F

Role Overview:

Customer Experience Executive

Key Responsibilities:

• Serve as the main point of contact for customer queries via email, chat, and phone.
• Manage the post-purchase journey including order tracking, issue resolution, and returns.
• Address customer complaints with professionalism, empathy, and swift resolution.
• Collaborate with logistics and product teams to troubleshoot issues.
• Identify and escalate common customer pain points to improve overall experience.
• Create and maintain accurate, clear, and concise support documentation and FAQs.
• Monitor customer satisfaction metrics and contribute to improving CSAT scores.
  

Desired Skills & Qualifications:

• Minimum of

  2 years of experience

  in customer support, customer experience, or customer success roles.
• Fluency in

  English

  (both written and spoken); Hindi proficiency is a plus.
• Strong problem-solving skills and a customer-first attitude.
• Excellent written and verbal communication skills.
• A genuine passion for helping people and an interest in food or home products is a plus.
  

Perks & Benefits:

• Opportunity to work with a purpose-driven brand.
• Remote-friendly work environment with flexible hours.
• A chance to contribute to a high-growth D2C startup.
• Be part of a warm, values-led team focused on wellness and sustainability.
  

Apply Now:

careers@cuminco.com

Let’s make every kitchen a little warmer, one happy customer at a time.