Customer Executive

Job Description: Customer Executive – Private Jewelry Sales

Position: Customer Executive – Private Sales
Industry: Jewelry (Fine / Fashion Jewelry)
Location: C Scheme
Employment Type: Flexible

Role Overview

We are a growing jewelry brand specializing in premium designs and personalized customer experiences. We are looking for an experienced Customer Executive – Private Sales with strong sales expertise and proven experience handling U.S.-based clients. The role involves managing high-value customers, driving private sales, and delivering exceptional end-to-end service in the jewelry segment.

Key Responsibilities

• Manage private and high-value jewelry customers through personalized sales interactions
• Drive sales of jewelry products (silver, gold, vermeil, etc.) via calls, chats, emails, and virtual consultations
• Handle U.S. clients with professionalism, understanding their buying behavior, expectations, and time zones
• Guide customers on product selection, sizing, metal types, stones, pricing, and care
• Convert inbound and outbound leads into successful sales while meeting revenue targets
• Build long-term relationships to encourage repeat purchases and customer loyalty
• Coordinate with internal teams (design, logistics, customer support) to ensure smooth order fulfillment
• Handle customer queries related to customization, delivery, returns, and after-sales support
• Maintain accurate customer and sales data using CRM tools

Required Qualifications & Experience

• Minimum 5 years of experience in sales or customer executive roles, preferably in jewelry, fashion, or luxury retail
• Proven track record in private or high-touch sales
• Mandatory experience working with U.S. clients
• Strong knowledge of jewelry products, including metals, gemstones, and basic pricing concepts
• Excellent spoken and written English communication skills
• Strong negotiation, persuasion, and relationship management skills
• Comfortable working in a target-driven environment

Preferred Skills

• Experience with D2C jewelry brands or luxury retail (e.g., GIVA, Melorra, BlueStone, etc.)
• Experience in virtual selling or online private consultations
• Familiarity with CRM systems, WhatsApp Business, and e-commerce platforms
• Customer-first mindset with attention to detail and aesthetics

What We Offer

• Competitive salary with attractive sales incentives
• Opportunity to work with international (U.S.) customers
• Fast-growing brand with strong learning and growth opportunities
• Collaborative and creative work culture

Job Types: Part-time, Permanent

Pay: ₹30,000.00 - ₹33,015.77 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Work from home

Application Question(s):

• Have experience working with brands?
• Why do you choose sales or marketing as your career?

Language:

• Fluent English (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person