Customer Engineer - Existing Installation

As a Customer Engineer working with Connectivity team, you will work in a team responsible for the following activities:

Ensure NCM process execution (Tele Alarm, Telemonitoring, DMS, Elevate Me): identify affected units, perform remote analysis, attempt remote resolution (e.g. YEST master data correction, reboot, remote connection), dispatch service technician to site, escalate issue to next higher support level or initiate customer communication in case the identified root cause must be rectified by them (e.g. defective phone line). Document all activities in NCM tracker and follow them up regularly.
Monitor incompletely / wrongly commissioned units and contribute to continuous improvement of diagnostics of connectivity-related issues, e.g. through proposing new/improved symptoms & solutions or recommending improvements to existing ‘revival jobs’ based on their day-to-day observations. Offer guided tours through TOC to customers and internal stakeholders Collaborate in a global network of Technical Operation Centres Collaborate with Global EI & Global NI departments in onboarding new products & services and with Global Digital Service Operations to continuously improve TOC operations, Schindler Ahead products, and prototyping of new services Provide technical support to the field organization to digitalize our maintenance portfolio Daily monitoring and resolution of issues with non-communicating Tele Alarm and Telemonitoring devices Support the implementation of new digital services and digital products within the KG such Monitor the connected portfolio and partner with the Field Organization and Quality Department to pro-vide solutions for issues identified by our Ahead platform Support KG readiness to adapt to market and regulatory changes impacting the telephony and mobile data network Support technicians by reviewing and improving the of hints provided to resolve symptoms identified by the diagnostic engine Be part of Schindler’s digital journey from preventative service delivery to predictive service delivery

Experienced in working with connected devices within an IoT environment
Ability to provide clear instructions and trainings to maintenance and repair technicians in Dutch and French to support with commissioning and troubleshooting of connected units Knowledge of Schindler telecommunication systems and technical knowledge of elevators/escalators is a plus You are a problem solver Ability to analyse data from Ahead devices, and formulate actions to improve quality Computer skills: MS Office suite and SAP Language skills: Dutch and French. Ability to communicate in English is a plus You are willing to travel to job sites to support with troubleshooting (10 – 20%) Strong values advocate (quality & compliance)