Customer Engagement Associate (For Australia & India)

Sailax Global Technologies

0 - 2 years

1 - 3 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

customer relationship customer service customer support customer management customer handling escalation management after sales support solving queries customer satisfaction customer retention after sales service query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Make
outbound calls
to customers to confirm scheduled appointments or service visits.
Verify and update customer information
in the CRM or scheduling system.
Communicate clearly and professionally to ensure customers understand the appointment details.
Handle
basic customer queries
or route complex concerns to the appropriate department.
Send
follow-up messages or emails
confirming call outcomes.
Maintain
daily call logs and reports
on communication outcomes.
Collaborate with internal teams to optimize scheduling and improve customer engagement processes.
Support marketing or feedback campaigns when required.

Required Skills and Qualifications:

Excellent
verbal communication
and interpersonal skills.
Comfortable with
outbound calling
and handling multiple calls daily.
Basic computer knowledge and familiarity with
CRM or call management tools
.
Strong attention to detail and record-keeping.
Positive attitude, patience, and customer-centric mindset.
Ability to work independently and as part of a team.

Preferred Qualifications (optional):

Prior experience in
customer service, telecalling, or appointment scheduling
.
Exposure to
CRM platforms
(e.g., Zoho, Salesforce, HubSpot).
Multilingual ability (as per regional requirements).

Key Performance Indicators (KPIs):

Number of successful appointment confirmations per day/week.
Accuracy of data entry and call reporting.
Customer satisfaction and engagement rate.
Call quality and adherence to communication scripts.

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