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Specialist, Implementation

Specialist, Implementation

Mastercard

3 - 7 years

8 - 12 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

project management rdbms customer service product development digital payments information security unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers
Accountable for integrating new products into the global implementation framework
Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch
Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs
Responsibilities Manages medium-sized projects and/or initiatives as an individual contributor with knowledge of the discipline, supporting segments of several initiatives or one larger initiative
Sells training services to customers, with guidance; gains exposure to information gathering from service arms
Reviews results of customer queries, providing solutions and/or details to technical questions
Oversees testing for production readiness, identifies areas in need of additional testing and suggests improvements for greater efficiency
Identifies technical configuration/production setup changes and provides first-round solutions to any potential issues
Assists in setting vision for product development; identifies QC measures needed for product launch
Coaches and guides employees within own team(s)

All About You

Knowledge / Experience: Technical/operations experience within financial/payments industry with ISO 8583 specification knowledge
Expert customer service experience required
Expert knowledge of Payments Products (Credit/Pre-paid/Debit) and Four Party Payment Model (Issuer & Acquirer)
Knowledge on Mastercard simulators (MAS, MDFS, and MCPS) and Clearing optimizer software
Ability to clearly communicate business goals and strategy
Ability to design and develop support model for products and define roadmap for providing support for business needs (trouble-shooting, defining tools, etc
Experience working on cross-functional and large projects
Experience managing projects and work of Customer Operations teams
Working and technical knowledge with UNIX, and RDBMS are advantage
Strong verbal and written communication skills
Education: BE/B Tech in any domainShift Timing: 5:30 PM 2:30 AM IST (Night Shift)

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Specialist, Implementation