Customer Engagement Associate

About the Role:

As a Customer Engagement Associate, you will be responsible for connecting with customers through outbound calls to confirm appointments, provide assistance, and ensure a smooth communication experience. Your role is vital in maintaining customer satisfaction and strengthening long-term relationships by delivering professional and friendly service in every interaction.

Key Responsibilities:

• Make outbound calls to customers to confirm scheduled appointments or service visits.
• Verify and update customer information in the CRM or scheduling system.
• Communicate clearly and professionally to ensure customers understand the appointment details.
• Handle basic customer queries or route complex concerns to the appropriate department.
• Send follow-up messages or emails confirming call outcomes.
• Maintain daily call logs and reports on communication outcomes.
• Collaborate with internal teams to optimize scheduling and improve customer engagement processes.
• Support marketing or feedback campaigns when required.

Required Skills and Qualifications:

• Excellent verbal communication and interpersonal skills.
• Comfortable with outbound calling and handling multiple calls daily.
• Basic computer knowledge and familiarity with CRM or call management tools.
• Strong attention to detail and record-keeping.
• Positive attitude, patience, and customer-centric mindset.
• Ability to work independently and as part of a team.

Preferred Qualifications (optional):

• Prior experience in customer service, telecalling, or appointment scheduling.
• Exposure to CRM platforms (e.g., Zoho, Salesforce, HubSpot).
• Multilingual ability (as per regional requirements).

Key Performance Indicators (KPIs):

• Number of successful appointment confirmations per day/week.
• Accuracy of data entry and call reporting.
• Customer satisfaction and engagement rate.
• Call quality and adherence to communication scripts.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person