Customer Engagement Associate

Role Overview: As a Customer Engagement Associate at Mulmul, you will have the exciting opportunity to connect with our valued customers over the phone. Your primary responsibilities will include informing customers about our latest collections, offers, and store updates. Additionally, you will engage with customers to understand their fashion preferences and provide guidance on suitable options. By doing so, you will not only enhance customer experience but also generate qualified leads by directing them to our stylists or stores. Key Responsibilities: - Inform customers about the latest collections, offers, and store updates. - Engage with customers to understand their fashion preferences and provide guidance on suitable options. - Maintain daily call logs and lead sheets with proper follow-ups to ensure effective communication with customers. - Share insights and feedback gathered from customers with the marketing and design team to drive continuous improvements. Qualifications Required: - Excellent communication skills in both English and Hindi. - Confidence and friendliness on calls to build rapport with customers. - Interest in fashion and understanding of the Mulmul brand (advantageous). - Prior experience in tele-calling, customer support, or lead generation (preferred). - Self-motivated and target-driven individual who thrives in a dynamic and customer-centric environment. (Note: No additional details of the company were provided in the job description.),