Customer Engagement Associate

Proven experience in Customer Support and Service teams within Education, EdTech, BPO/KPO, IT Services organizations Responsible for ensuring superior customer experience, while meticulously handling all customer enquiries through emails & calls Work on the leads data generated through various marketing campaigns, counsel them, nurture them, and Initiate multiple phone calls to counsel and convert these prospects into applicants Counsel, guide and support the domestic and international candidates through the entire application process Provide support for Admissions outreach related activities, including infosessions and trade fairs Is able to incorporate feedback from managers, programme leads, peers, competition, and adopt global best practices to add value to the process, business unit and organization Reports daily and weekly work completed and in-queue; lead conversions through a various stages of lead nurturing funnel; lends complete visbility to the reporting manager and programme leads (matrix reporting) Key Responsibilities: Handle all Inbound enquiries and outbound Calls emails and phone calls ( Based on Requirement ) Handle walk-ins and coordinate Campus Visits | Process and interview support CRM data entry and reporting.