Customer Coordination Associate

Company Description

At Repos, fuel is more than energy—it is the pulse of progress, powering India’s industries

and ambitions. We are redefining how energy is accessed, delivered, and consumed

through a disruptive Fuel-Tech E-commerce platform. Proudly backed by the visionary

late Ratan Tata sir

Shri Narendra Modi

our belt, we are driven by innovation and a bold vision for the future.

Role Description

Customer Coordination Associate

and our internal teams after the purchase of an RFS or RFD. You will manage end-to-end

coordination, provide timely updates, resolve queries, and ensure that customers

experience smooth and hassle-free support throughout their journey.

What is RFS and RFD?

🚛 Repos Fuel Station (RFS)

businesses can get fuel delivered directly to their doorstep without ever stepping into a fuel

station. No wastage, no pilferage—just smart fueling.

Repos Fuelling Datum (RFD)

fuel management system that helps businesses track every drop of fuel in their operations,

reducing wastage and improving efficiency.

Responsibilities

1. Customer Coordination

 Act as the single point of contact for customers post-purchase of RFS or RFD.

 Share timely updates regarding manufacturing, dispatch, and delivery timelines. Proactively communicate progress and set the right expectations.

2. Relationship Management

 Ensure customer engagement is consistent, transparent, and supportive.

3. Query and Complaint Resolution

 Handle and resolve customer queries and concerns promptly.

 Collaborate with internal teams to ensure timely resolutions and smooth execution.

4. Documentation and Reporting

 Maintain accurate records of all customer interactions, queries, and resolutions.

 Track and monitor customer orders, delivery status, and escalation logs.

 Prepare and share periodic reports on coordination activities and customer feedback.

5. Experience Excellence

 Anticipate customer needs and proactively provide guidance.

 Ensure that every customer feels heard, valued, and supported.

 Contribute to building a customer-first culture at Repos.

Skills We Value

 Strong communication and interpersonal skills.

 Problem-solving mindset with empathy and professionalism.

 Ability to manage multiple stakeholders and tasks simultaneously.

 Detail-oriented with excellent organizational skills.

Qualifications

 Experience:

Education:

other relevant field

 Passion for building relationships and driving customer satisfaction.

Why Join Repos?

 Be the Link

Drive Assurance:

Grow With Purpose:

Shape Experiences:

Work With Visionaries: