2041 Customer Complaints Jobs - Page 40

Quality Customer PPM due to warehouse handling Cost Logistic Cost Safety Identification of unsafe condition & promote team for safety practices Delivery Zero Customer Line Stoppage due to delivery issue Improvements Warehouse management 1s & 2s at Warehouse People Management Train juniors on the functional aspects Coach juniors for capability building Plan and deploy human resources to enhance the skill Preferred candidate profile Diploma / B.COM/B.SC with 8 to 10 years experience Preferably from warehouse / Stores

Roles and Responsibilities International Domestic Call Centre Email/Chat/Voice About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Act as a liaison between the delivery team, customers, and vendors. Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. Manage KYC and documentation of customers for smooth order processing. . NO target based calling Desired Candidate Profile Domestic and International call Canter WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

Appoint industrial retailers in industrial hubs present in the state, associate the retailers with respective dealers To manage performance of dealers Execution of ATL/BTL marketing plan On-ground demand generation from MSMEs To attend customer complaints of small & large industries, coordinate with R&D for its resolution Deliver on the revenue target Reach out, onboard, engage and manage influencer network Location - Vadodara,Bengaluru,Kolhapur,Nagpur,Pune,Ludhiana,Chennai,Coimbatore,Hyderabad

1. Appoint industrial retailers in industrial hubs present in the state , associate the r with respective dealers 2. To manage performance of dealers 3. Execution of ATL/BTL marketing plan 4. On-ground demand generation from MSMEs 5. To attend customer complaints of small & large industries, coordinate with R&D for its resolution 6. Deliver on the revenue target 7. Reach out, onboard, engage and manage influencer network

Skill required: Supply Chain - Warranty Management Designation: Func & Ind Intelligence Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Warranty Claim adjudicationWarranty Claim ProcessDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for Automotive Warranty Claims adjudicatorAutomotive Warranty Claims adjudicator Roles and Responsibilities: Warranty Claims management Qualification BE

Business Development Executive - Signage Industry Role Definition: As a Business Development Executive (BDE), your primary role is to acquire new customers, optimize existing client potential, and explore new markets to drive revenue growth. You will contribute to sales strategies, resolve customer grievances, and enhance the companys market presence. Required Skills: -Proficiency in MS Office (Word, PPT). -Clear and concise verbal and written communication. -Strong sales pitch, presentation, negotiation, and persuasion abilities. -Active listening, problem-solving, and networking skills. -Quick learner, confident, target-driven, and composed. Responsibilities: -Achieve revenue targets and uphold company integrity. -Build and maintain strong client relationships. -Schedule calls, plan visits, and ensure timely reporting. -Coordinate with the logistics team for seamless operations. -Maintain and update client databases. -Analyze market trends and competitor strategies. -Address and resolve customer complaints promptly. -Attend monthly team reviews at Head Office.

We are astylish and sustainable online clothing brand specializing in high-quality linen garments. We are dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels, including email, live chat, and social media. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media. Assist customers with product details, sizing recommendations, and order-related concerns. Process and manage returns, exchanges, and refunds as per company policies. Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction. Stay updated on product offerings, company policies, and sustainability practices to provide accurate information. Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing. Monitor and follow up on open customer cases to ensure timely resolutions. Work closely with logistics and marketing teams to enhance customer experiences. Track customer feedback, report recurring issues, and suggest areas for improvement. Assist in creating FAQs, help guides, and other customer support resources. Required Qualifications: Previous experience in customer service or support role (preferably in e-commerce or fashion). Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically. Strong problem-solving skills with a customer-first approach. Ability to work independently in a remote environment and manage tasks efficiently. Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms. Knowledge of linen fabric, fashion trends, or sustainability practices is a plus. Comfortable working in a fast-paced and evolving business environment. Preferred Skills: Experience working in a remote customer service role. Multilingual skills (a plus, but not required). Familiarity with social media-based customer service (Instagram, Facebook, etc.). What We Offer: Benefits: Paid time off, bonuses. Work Schedule: 10 AM 6 PM, Day shift (Monday to Saturday). Employee discounts & professional growth opportunities. An inclusive, empowering, and supportive work environment.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met. Responsibilities Track quality complaints communicate and update towards customers, thereby meet time line Evaluation of prevent actions for similar customer complaints / D6 audits & Lesson learned Collaborate with other internal teams (e.g. Sales & Product Management, QA, PE etc.) to improve the solutions for quality concerns. Support quality/manufacturing team internally (TE) and externally (Supplier) in all written and verbal communications. Analyze of TE and Customer Quality Evaluation/Scorecards across India region, and update Customer Scorecard Summary TS India Schedule and perform D6 Verification Audits for severe and recurring issues. Monitor Cost of poor quality against complaint & alerts What your background should look like: BE/ B. Tech (Electrical, Mechanical) Six Sigma Knowledge (preferred) SAP (preferred) CRITICAL EXPERIENCE 3-4 Years of experience within Automotive (Quality Assurance, Quality Engineer, AQE, Customer manager with Q-background, Product Engineer, etc) Knowledge in statistics and basic tools of quality Experience in manpower Management Knowledge in stamping, injection molding, wire harness process Communication and mediator competence Presentation skills Independent working behavior Team worker English business fluent. Availability to travel up to 40 % within respective region Competencies

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met. Responsibilities Track quality complaints communicate and update towards customers, thereby meet time line Evaluation of prevent actions for similar customer complaints / D6 audits & Lesson learned Collaborate with other internal teams (e.g. Sales & Product Management, QA, PE etc.) to improve the solutions for quality concerns. Support quality/manufacturing team internally (TE) and externally (Supplier) in all written and verbal communications. Analyze of TE and Customer Quality Evaluation/Scorecards across India region, and update Customer Scorecard Summary TS India Schedule and perform D6 Verification Audits for severe and recurring issues. Monitor Cost of poor quality against complaint & alerts What your background should look like: BE/ B. Tech (Electrical, Mechanical) Six Sigma Knowledge (preferred) SAP (preferred) CRITICAL EXPERIENCE 3-4 Years of experience within Automotive (Quality Assurance, Quality Engineer, AQE, Customer manager with Q-background, Product Engineer, etc) Knowledge in statistics and basic tools of quality Experience in manpower Management Knowledge in stamping, injection molding, wire harness process Communication and mediator competence Presentation skills Independent working behavior Team worker English business fluent. Availability to travel up to 40 % within respective region Competencies

Responsibilities: 1. Warehouse Operations Management: - Oversee day-to-day warehouse operations and ensure efficient utilization of space and resources. - Implement and maintain safety procedures to create a safe working environment for warehouse staff. - Manage and coordinate incoming and outgoing shipments, ensuring accuracy and timeliness. 2. Inventory Control: - Monitor inventory levels regularly to avoid stockouts and overstock situations. - Implement inventory tracking systems and conduct periodic stock audits. - Work closely with the procurement team to maintain optimal stock levels based on production schedules and customer demands. 3. Quality Control and Compliance: - Enforce strict quality control measures to ensure that all products meet industry standards. - Ensure compliance with health, safety, and environmental regulations relevant to warehouse operations. 4. Team Management: - Supervise and lead warehouse staff, providing guidance and support to achieve departmental goals. - Conduct performance evaluations and provide training and development opportunities for team members. 5. Process Improvement: - Continuously identify areas for process improvement and efficiency enhancement within the warehouse. - Implement modern warehousing practices to streamline operations and reduce costs. 6. Customer Service: - Collaborate with the sales and customer service teams to ensure timely order fulfillment and customer satisfaction. - Address customer complaints related to warehouse and logistics operations promptly. 7. Documentation and Reporting: - Maintain accurate records of inventory, shipments, and other warehouse-related data. - Prepare regular reports on warehouse performance, inventory status, and operational metrics. Qualification & Experience: - Graduate B.Sc. / B. com, Diploma in Chemicals, Supply Chain Management, Logistics, Business Administration, or a related field is preferred. - Proven experience (typically 5+ years) as a Warehouse Manager in the synthetic resin industry, specifically catering to printing ink, adhesive, and construction chemical companies. - Strong knowledge of warehouse processes, inventory management, and logistics. - Familiarity with quality control procedures and safety regulations in a manufacturing environment. - Excellent leadership and team management skills. - Proficiency in using warehouse management software and other relevant tools. - Strong problem-solving and decision-making abilities. - Effective communication and interpersonal skills. As a Warehouse Manager in the synthetic resin industry, you will play a crucial role in ensuring smooth warehouse operations, efficient inventory management, and timely order fulfilment for our customers in the printing ink, adhesive, and construction chemical sectors. If you have the required experience and qualifications, we encourage you to apply and become a part of our dynamic team. Exp.-5 to 25 Years

Role & responsibilities Provides all the data for entering the customer into the management system Enters the offers in Ax Requests the creation of codes and the feasibility of the products Confirms the offers by transforming them into orders issues proforma and advance invoices Participates in meetings with customers Deals with the follow-up and all post-sales with the customer Follows the claims and issues credit notes Closes all the offers that have not been transformed into orders, indicating the reason Works in a team with the seller and acts as his/her representative when the latter is away or on vacation Management of forecast orders and Preferred candidate profile Autonomy; Proactivity; Analytical skills; Problem Solving; Perks and benefits Transport Facility from Pune City Canteen + Meal Facility Mediclaim Facility Competitive Policies for employees Opportunity to work with Global leaders

-Minimum 5 years of experience in System Administration- Good troubleshooting and Problem-solving skills - Proven Knowledge of Microsoft SCCM including deployment, expansion, installation, management, monitoring, and administration- Good hands-on experience on Windows Platform with 2003/2008/2012/2016 operating systems- Enterprise Level Security patch management- Working knowledge of technical patching using tools like WSUS, SCCM- Troubleshoot Deployment Queues, and performance issues of SCCM- Diagnosing performance issues on SCCM using Windows diagnostic tools - Complies with all company policies and procedures- SCCM Engineer (L2) will be responsible for the management and delivery of Windows-based services - Perform day-to-day routine tasks as mentioned in the checklist - SCCM OS Check, Required Services Check, Events, Application Deployment, Patch Deployment, OS Deployment & monitoring - Prime responsibility is Patch deployment, and application deployment, handling incidents/problems of medium complexity ensuring that SLAs are met and there are no customer complaints and providing reports respective to the same - The individual can handle issues with lot more independence and can suggest and implement service improvement plans Incumbent identifies and highlights the scope of automation to lead or ManagersRoles and Responsibility:- Provides information for Inventory, Application Deployment, and Patch Management - Generate and publish reports - Weekly and Monthly - Plan, execute, and report Availability, MIS, Performance, and capacity management of SCCM Infra - Perform Root Cause Analysis for the incidents and handle technical escalations- Handle L2/L3 technical escalations wrt SCCM - Performance, Availability, and Capacity Management - Install, configure, and administer the SCCM and services on Windows SCCM server systems - Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc

Role & responsibilities Providing an outstanding and remarkable customer support experience via various communication channels (chat, phone, email, social media platforms) Representing our Product online at all times Provide accurate, valid, and complete information by using all available resources within the company Active collaboration with internal/external stakeholders to tackle any customers' issues Escalating and highlighting critical issues to the respective teams Taking ownership of issues, performance and service delivery Maintaining proper level of product and process knowledge Following team and individual KPIs targets (SLAs, Quality, Productivity etc.) Preferred candidate profile 2+ years of customer service experience preferably at a high-growth tech startup in the financial services space Strong desire to help others is required and a good sense of humor is highly preferred ;) Outstanding oral and written communication skills, including sound presentational skills and fast+accurate typing ability Ability to work well independently as well as the ability to work well with stakeholders Bachelors Degree Willing to work Nights and Weekends on a rotating shift basis

Roles and Responsibilities Provide technical expertise on service operations management, focusing on customer satisfaction and complaint handling. Develop and implement effective service strategies to improve operational efficiency and reduce costs. Collaborate with cross-functional teams to resolve complex issues related to automobile services. Analyze data to identify trends and areas for improvement in service operations, making recommendations for process enhancements. Ensure compliance with industry standards and regulations regarding service quality, safety, and environmental sustainability.

Platinum Relationship Manager-Business Banking-BRANCH BANKING-Branch Banking Platinum Relationship Manager Business Banking KRAs: Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy. Cross-sells bank products to existing set of branch customers, which are mapped Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex CA Very good understanding of Commercial Assets like CC, OD, TL, Export Finance Understanding of Mutual Funds and Insurance is an added advantage Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience Customer orientation High energy levels with a motive to succeed

Elite Relationship Manager-Business Banking -Branch Banking-Branch Banking Elite Relationship Manager Job Role: Develops new and expands existing Customer relationships for liabilities (CA driven) and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Platinum Relationship Manager-Business Banking-BRANCH BANKING-Branch Banking Platinum Relationship Manager Business Banking KRAs: Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy. Cross-sells bank products to existing set of branch customers, which are mapped Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex CA Very good understanding of Commercial Assets like CC, OD, TL, Export Finance Understanding of Mutual Funds and Insurance is an added advantage Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience Customer orientation High energy levels with a motive to succeed

Platinum Relationship Manager-Business Banking-BRANCH BANKING-Branch Banking Platinum Relationship Manager Business Banking KRAs: Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy. Cross-sells bank products to existing set of branch customers, which are mapped Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex CA Very good understanding of Commercial Assets like CC, OD, TL, Export Finance Understanding of Mutual Funds and Insurance is an added advantage Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience Customer orientation High energy levels with a motive to succeed

Platinum Relationship Manager-Business Banking-BRANCH BANKING-Branch Banking Platinum Relationship Manager Business Banking KRAs: Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy. Cross-sells bank products to existing set of branch customers, which are mapped Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex CA Very good understanding of Commercial Assets like CC, OD, TL, Export Finance Understanding of Mutual Funds and Insurance is an added advantage Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience Customer orientation High energy levels with a motive to succeed

Elite Relationship Manager-Business Banking -Branch Banking-Branch Banking Elite Relationship Manager Develops new and expands existing Customer relationships for liabilities (CA driven) and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

CEC-Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer Department Customer Experience Center Location Thane Reporting Relationship CEC Team Leader Service Assurance Position Grade Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers customers

Platinum Relationship Manager-Business Banking-BRANCH BANKING-Branch Banking Platinum Relationship Manager Business Banking KRAs: Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy. Cross-sells bank products to existing set of branch customers, which are mapped Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex CA Very good understanding of Commercial Assets like CC, OD, TL, Export Finance Understanding of Mutual Funds and Insurance is an added advantage Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience Customer orientation High energy levels with a motive to succeed

Elite Relationship Manager-Business Banking -Branch Banking-Branch Banking Elite Relationship Manager Job Role: Develops new and expands existing Customer relationships for liabilities (CA driven) and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Elite Relationship Manager-Business Banking -Branch Banking-Branch Banking Elite Relationship Manager Develops new and expands existing Customer relationships for liabilities (CA driven) and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer DepartmentCustomer Experience Center Location-ThaneReporting RelationshipCEC Team Leader Service Assurance Grade-Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers