2040 Customer Complaints Jobs - Page 39

Provides pre- and post-sale customer service and support across multiple sub families Delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center consistent with service and quality standards Processes customer orders, bills and accounts, and applications for service, maintenance and termination Troubleshoots and resolves customer complaints

Job Description: Responsible for framing Solutions for EISBG Design and develop EISBG solution prepositions Developing new Applications and Solution pitch for Business Team Provide up to date technical information , Sales collaterals and Product information to Solution Sales team Responsible for all technical aspects of infrastructure Sales cycle from pre sales discussion , solution design ,pricing and proposals to handover to support & Projects implementation department Resolve Level 3 infrastructure support issues related to design Focusing on meeting the customer s needs Provide the design and cost structure to Business Liaison with industry consultants to understand the technology trends Interact with Product teams to understand Road map and guide in requirement of the region in consultation with Business team Interact with Supply chain to provide specs for cost structure for outsource products Skill Sets & Expertise: Go getter and early opportunity spotter Innovation and creativity Strong Business analysis skills Strong interpersonal skills Team player and good leadership, communication qualities Experience: Around 12~15 Years of total experience in framing Solutions , Min 8 years experience Energy Sector Strong knowledge of Power electronics Hardware and software s Education: Bachelor Degree in Electrical or Electronics Engineering

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Only Graduate can apply. Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 18k to 22k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number Durgendra Gautam- 8090893338 NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT 8090893338 Regards, Durgendra Gautam Senior HR Specialist Recoup Info. #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#voiceprocess#voiceprocess#blendedprocess

for continuous improvement , also exposure to digital solutions (manufacturing , supplier management) How you ll make an impact Ensuring Quality requirements are met for the incoming materials (Raw materials, Bought out ). Quality Documentation - for incoming materials. Use of SAP-REIWA for material management. Handling Non-Conformities / Quality Notifications. Performing CAPA for all NCRs. Coordinate with Supplier, SQA for quality improvement and resolution of NCRs. Working with Digital Passport system (supplier integration part). Understanding and adherence to ISO 9001 2015. Outgoing Inspection, Handling of Customer complaints, related improvement actions implementation. Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background BE (Mechanical or electrical). 3 to 6 years of experience. Exposure to incoming/outgoing inspections. Knowledge of CAPA, 7QC Tools, 8D. Exposure to ERP systems like SAP. Exposure to supplier Quality. Proficiency in both spoken & written English language is required. .

JOB DESCRIPTION SALES REPRESENTATIVES Key Responsibilities: 1. Appoint industrial retailers in industrial hubs present in the state , associate the r with respective dealers 2. To manage performance of dealers 3. Execution of ATL/BTL marketing plan 4. On-ground demand generation from MSMEs 5. To attend customer complaints of small & large industries, coordinate with R&D for its resolution 6. Deliver on the revenue target 7. Reach out, onboard, engage and manage influencer network

Hiring for Customer service - International voice process Graduate - Fresher Undergraduate - 6 month experience required Salary - 3 LPA to 4.25 LPA 5 days working with any 2 week off Cab service available Immediate joiners HR Arti 9522754537

Job profile: 1. Appoint industrial retailers in industrial hubs present in the state , associate the r with respective dealers 2. To manage performance of dealers 3. Execution of ATL/BTL marketing plan 4. On-ground demand generation from MSMEs 5. To attend customer complaints of small & large industries, coordinate with R&D for its resolution 6. Deliver on the revenue target 7. Reach out, onboard, engage and manage influencer network Location: Vijayawada,Gandhidham,Surat,Mumbai,Ludhiana,Ghaziabad,Kolkata,Hyderabad

Senior Engineer/Engineer - Customer Complaint Required Candidate profile Candidate must have 5-7 years of experience in customer complaint

Senior Engineer/Engineer - Customer Complaint Required Candidate profile Candidate must have 5-7 years of experience in customer complaint

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15Members]. Conduct regular performance reviews, identify training needs, and create development plans for team members. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). Manage team schedules and ensure adequate staffing levels to meet customer demand. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to improve the customer experience. Operational Excellence: Monitor key performance indicators (KPIs) and identify areas for improvement in operationalefficiency. Implement process improvements and best practices to enhance team productivity andcustomer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) toresolve customer issues and improve the platform. Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: Prepare regular reports on team performance and customer experience metrics. Analyse data to identify trends and insights that can be used to improve customer serviceand operational efficiency. Use data to make informed decisions about resource allocation and process improvements. Qualifications : Bachelor’s degree in a related field preferred. Minimum of 1-3 years of experience in customer service, preferably in the flight/travel industry. Proven experience in managing and leading a team. Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g.,Amadeus,Sabre, Galileo). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Experience with Amadeus/Travelport is a must. Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Servicelevel Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Role & responsibilities Effective complaint management for Firefighting Engine+ Industrial pumps Responsible for on time complaint closure Complaint/commissioning coordination with engine OEM Managing field service coordinators of engine OEM & follow up with them till complaint closure Document all complaint interactions & resolutions Investigate the root cause of complaint & identify potential solutions Implement corrective actions to prevent recurrence of complaint Monitor and evaluate the effectiveness of implemented solutions Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints with close coordination of engine OEM. Coordination with TSS, PMPS, QA & Production for product/process improvement Prepare reports on complaint trend, defect trend, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meeting. Arranging Technical Trainings for firefighting industrial pumps Enhancing the service processes and practices to the industry standard Warranty & Service agreements with engine suppliers. Preferred candidate profile Formal education: Degree/Diploma Mechanical $ Professional experience: 10 /12 Years (Experience in Engine + Pump Industry Only) $ Male candidates with comprehensive firefighting pump knowledge $ Special skills: 1) Strong customer facing skills 2) Excellent leadership qualities 3) Innovative 4) Good communication & having quick decision-making skills

Skill required: Voice - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processKeep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. What are we looking for Knowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience ProfilePrior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

SUMMARY Job Description : Quality Control - Executive / Senior Executive Responsibilities: Managing customer complaints and providing solutions in coordination with the team. Scheduling appointments and resolving complaints received from end users. Investigating root causes and conducting further analysis. Coordinating with the head office and factory for complaint closure within specified timelines. Preparing weekly and monthly reports for management, including observations and the number of resolved cases. Ensuring clear communication on complaint closure with key stakeholders. Requirements IPIRITI pass out or candidate should have Quality Control experience within Plywood Industry. Excellent knowledge of plywood. Strong communication and interpersonal skills. Proficiency in MS Excel and PowerPoint. Willingness to travel.

Why Join Siemens At Siemens, you will be part of a global leader committed to innovation, quality, and excellence. This role offers the opportunity to work on challenging projects, develop professionally, and make a significant impact in the electrical and instrumentation domain, particularly within power plant and renewable energy projects. If you are passionate about leading a talented team and driving technical excellence, we encourage you to apply. As Siemens Energy, "We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. We do this by Expanding renewables Transforming conventional power Strengthening electrical grids Driving industrial decarbonization Securing the supply chain and necessary minerals We are seeking an experienced and detail-oriented Logistics Manager to oversee the logistics operations. This individual will be responsible for ensuring the efficient flow of materials, components, and finished goods through the supply chain, while optimizing costs, maintaining high standards of service, and ensuring timely deliveries to support production schedules. The Logistics Manager will work closely with the procurement and order/project handling team to streamline logistics processes and ensure that all logistics activities comply with regulations and safety standards. Key Responsibilities Oversee and manage daily operations related to transportation, warehousing, and inventory control. Collaborate with third-party carriers or logistics providers to secure reliable and cost-effective transportation solutions. Ensure that all logistics activities comply with local and international regulations, including customs laws, safety standards, and environmental requirements. Identify and mitigate risks associated with logistics operations, such as delays, supply chain disruptions, or regulatory violations. Plan and implement efficient supply chain and logistics strategies. Ensure timely deliveries and manage logistics partners/team. Analyze and optimize logistics processes for cost reduction. Work closely with vendors, suppliers, and other departments to ensure smooth operations. Issue of Purchase requisitions through SAP and ensure the PO placement to vendor as per the RC framed by corporate logistic team Plan and coordinate transportation routes and schedules. Monitor and optimize transportation costs and regularly share the feedback with the corporate logistic team. Ensure compliance with transportation regulations and safety standards. Resolve transportation issues and customer complaints. Closing of PO and coordination for GRN and IRN and ensure Zero web cycle target. Create reports on logistics performance, such as delivery times, costs. Manage and coordinate the movement of goods through various transport methods. Work with customs brokers and ensure compliance with international trade regulations. Collaborate with vendors and clients to ensure smooth operations. Qualifications A bachelors degree in Logistics, Business Administration, Operations Management, Engineering, or a related field is typically required Years of ExperienceTypically, candidates need 4-5 years of experience in logistics, supply chain management and sound knowledge of material master module of SAP Skills and Qualifications for a Logistics Manager Profile Strong leadership and team management skills. Expertise in supply chain management and logistics software. Analytical and problem-solving abilities. Ability to negotiate and work with vendors. Understanding global logistics, shipping, and customs regulations. Excellent communication and coordination skills Weve got quite a lot to offer. How about you Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Smart infrastructure from Siemens makes the world a more connected and caring place- where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Job ID Customer Care Engineer Location Switchboard Factory, Kalwa Department SI EA QM&GCC AIS&SD THA Classification Non-Senior Management Grip Position Level As per Experience Level Type of employment /Full-time As a Service Engineer, it is your responsibility to handle customer complaints as Level 2 in a ticket management tool. Clarify the cases and communicate the solutions via the tool with the contact persons in the region, Order Manager and Customer. Follow up on the complaints regularly in timely manner and ensure that the cases are processed quickly. Analyse the complaint and plan necessary actions for mitigation. Identify cause of defect and communicate internally to develop awareness. Escalate complex or critical issues to Level 3 in Quality Management. Maintain close cooperation and collaboration with other departments such as Quality Management, Operations, Logistics, Order Management, etc. Support our Customers and Service Technicians on site by providing remote support, sending technicians to the customer's site, or delivering spare parts. In case of critical issues, it is requiring visiting Customer site for investigation, collect all data for further analysis and arrive at an resolution in consultation with QA/QM, R&D or Operation team. Abel to learn from experience, understand and handle abstract concepts, and use knowledge and experience to make informed decisions. In addition, you will create documentation for service assignments and be able to create repair method statement, videos for our assignments etc. Assist to conduct Product Training courses for Medium Voltage Switchboard & Circuit Breakers at Kalwa location for Customers, Channel Partners & Franchisee Partners. EHS Management in Service Activities and EHS Regulation implementation to drive Zero Harm Culture at all levels. Job Profile: Must have successfully completed technical training in the field of Electrical Engineering, Mechanical Engineering, or a Comparable field. 7-8 Years of professional experience in Technical Customer Support or a similar role, ideally in the Medium Voltage Switchboard Industry. Possess very good knowledge in the field of Medium Voltage Switchboard Testing, Production and Service of Medium Voltage Circuit Breakers. Sound knowledge about Medium Voltage Systems and Engineering. In addition, you have strong communication skills and the ability to communicate Technical Solutions in an understandable way, in English and local Languages. Fluent in written and spoken English. Able to prepare formal Technical Reports and Official Letters to Sales / Customer. You drive topics forward independently, have a high level of motivation, are assertive and can communicate empathetically. Initial experience in dealing with customer complaints and Engineering solution would be a preferred. Willing to travel Domestic and International Customer sites as and when required. Were Siemens. A collection of over 372,000 minds building the future, one day at a time. We're dedicated to quality and equality, and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and imagination and help us shape tomorrow. Want to join us and be a Future Maker We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role.

Roles and Responsibility Develop and maintain strong relationships with existing clients to increase sales revenue. Identify new business opportunities and generate leads through networking and market research. Conduct product demonstrations and presentations to potential customers. Collaborate with internal teams to resolve customer complaints and issues. Meet or exceed monthly sales targets by selling insurance products and services. Provide excellent customer service and ensure client satisfaction. Job Requirements Minimum 6 years of experience in sales, preferably in the insurance industry. Strong knowledge of insurance products and services, including life insurance and forex trading. Excellent communication and interpersonal skills are required to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to analyze market trends and customer needs. Experience working with merchant sales teams is an added advantage.

: Job TitleCustomer Service Analyst LocationChennai, India Role Description The Client Service Analyst is responsible for assisting with client issues proactively, efficiently and to the satisfaction of the client, within assigned portfolios. Typically working under the guidance of the Client Services Manager and/or Client Services Specialist, they provide administrative and analytical support in the daily administration and coordination of assigned clients/accounts; servicing of client enquiries, escalation of client issues, the administration of client service issues including SLA's, preparing client reporting, in some cases assisting with on-boarding activities for new and existing clients and working with Operations to ensure products/services are set up for their client base. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Provide Service and Operations support to the branch customers Ensure that DB standards with respect to Customer Service, Compliance, Operations and Corporate Security are adhered to Ensure total compliance of al regulatory and compliance guidelines (both internal and external) Single point contact for Branch Operations and Service Operations Representative at the Branch Service Manage all Branch Customer service related activities Ensure that all branch transactions are processed accurately and timely. Responsible for maintaining customer complaints/request records at the branches Responsible for Overall Customer Service at the branch. Measured through Customer complaints pertains to the branch Service Request Pending Other source of information such as customer service survey Your skills and experience Operations and Controls Manager all Operations related activities at the Branch Gate keeping for account opening, Demat Account opening , Insurance and Investment forms Suspense Account Monitoring Daily Report Monitoring KYC Regularisation and KYC Renewal monitoring Minimize /control Ops Loss Conduct training for Sales/Frontline staff on KYC and other key operational processes Dissimilation of Key Operational circulars to the front office staff Responsible for ensuring Fee/Charges from customers are levied for transactions processed at the branches and any exceptions are reported Ensure satisfactory audit rating in all internal as well as external audits Business Support Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management Structured service call for all the new to bank customers and qualified / non-qualified customer base Cost Ensure that Branch Ops and Service related costs are kept as per the budget Continuously review cost to ensure cost rationalization is done in terms of Vendor and People Cost. People Training and Development of Ops and Service Resources How well support you

QA & R Manager is responsible for functions under QA from R.M. Inspection to Customer complaints systems compliance, audits leading all the QA operations in the company initiating & implementing continuous improvements to enhance product reliability Required Candidate profile Production Manager is responsible for heading the manufacturing operations. Monitor production output adjust workflow to meet customer demands & deliveries. Utilization manpower, material, machines

We are astylish and sustainable online clothing brand specializing in high-quality linen garments. We are dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels, including email, live chat, and social media. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media. Assist customers with product details, sizing recommendations, and order-related concerns. Process and manage returns, exchanges, and refunds as per company policies. Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction. Stay updated on product offerings, company policies, and sustainability practices to provide accurate information. Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing. Monitor and follow up on open customer cases to ensure timely resolutions. Work closely with logistics and marketing teams to enhance customer experiences. Track customer feedback, report recurring issues, and suggest areas for improvement. Assist in creating FAQs, help guides, and other customer support resources. Required Qualifications: Previous experience in customer service or support role (preferably in e-commerce or fashion). Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically. Strong problem-solving skills with a customer-first approach. Ability to work independently in a remote environment and manage tasks efficiently. Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms. Knowledge of linen fabric, fashion trends, or sustainability practices is a plus. Comfortable working in a fast-paced and evolving business environment. Preferred Skills: 2 years in customer service or support role (preferably in e-commerce or fashion). Experience working in a remote customer service role. Multilingual skills (a plus, but not required). Familiarity with social media-based customer service (Instagram, Facebook, etc.). What We Offer: Benefits: Paid time off, bonuses. Work Schedule: 10 AM 6 PM, Day shift (Monday to Saturday). Employee discounts & professional growth opportunities. An inclusive, empowering, and supportive work environment. skills : - customer support, e-commerce, fashion industry, online retail, customer inquiries, order processing, refunds, exchanges, returns, issue resolution, live chat support, email support, social media customer service, Zendesk, Freshdesk, remote work, problem-solving, communication skills, English proficiency, customer experience, sustainability, fast-paced environment, teamwork, customer satisfaction.

Role & responsibilities Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Announcements of new updates and upcoming events/meetings Manage account renewal, customer support escalation Ensure smooth support during renewal of account Excellent Communication Skills Good knowledge of MS Office

This role emphasizes the importance of Food & Beverage (F&B) services as a key component of the overall workplace experience. The enabler ensures outstanding service by managing cafeteria operations, engaging with employees, and acting as the single point of contact for daily needs. Working across rotational shifts, the enabler maintains visibility and ensures seamless operations, contributing to a vibrant and engaging environment. Key Responsibilities: Manage cafeteria floors during peak times, such as evening rush and dinner hours, to ensure efficient service and smooth operations. Conduct regular rounds to monitor food and beverage offerings, ensuring machines, cleanliness, and mart essentials are maintained. Promote awareness of new food programs, offers, and specialties to employees. Address and escalate customer complaints promptly to guarantee swift resolution. Gather daily customer feedback to uphold a high POY score and report concerns or patterns to the Assistant Manager. Uphold grooming standards set by the organization and ensure compliance with hygiene and safety regulations. Build direct relationships with employees and act as the single point of contact. Respond to and resolve all feedback within defined Service Level Agreements (SLAs). Share observations regarding any misalignment with defined guidelines of the allocated area. Execute employee engagement events and participate in promotional activities that align with client expectations. Foster an environment that supports teamwork, cooperation, performance excellence, and personal success. Support client-specific initiatives such as technology roll-outs, benchmarking, and best practices. Conduct periodic connects with points of contact from different businesses to understand their service perspective. Ideal Experience: Bachelor's degree or Degree in Hotel Management, or a related field. 1-3 years of experience in Food and Beverage service within the hospitality industry. Ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements. Proficiency in MS Office suite. Excellent verbal and written communication skills. Personal Characteristics: Natural communicator who enjoys engaging at all levels. Creative mindset. Self-motivated and confident. Exhibits honesty and trustworthiness. Open to new ideas and willing to challenge the status quo. Works well with diverse teams from various countries and cultures Scheduled Weekly Hours: 48

Role & responsibilities Lead Physical Flow: Customer handling, store, and warehouse management. (Supply Chain, Purchasing, Material Planning and Logistics (stores, dispatch, packaging) Responsible for physical and system flow of material. Managing and planning suppliers, deliveries and dispatches. Handling customer grievances and customer schedules. Achieve customer satisfaction by delivering right product at right time. Visiting OEMs and customers twice or thrice every month & develop positive & ethical relationships with customers and suppliers. Handling sub-contracts and incoming material. Maintaining parts in the store. FIFO management and inventory management. Procurement and negotiation of indirect materials. Releasing the schedule, discussing and resolving any issues found, and getting material on time. Managing GRN, MRN, gate entry of material, vehicle planning and traceable output. Handling contract labor (50+). Sub-contractors material issue, receipt & vendor stock confirmations/reconciliation. review stocks periodically and deficiency is highlighted to Management for correction. Creating discipline in the department. Monthly stock MIS, Scrap MIS and MIS report for management on month ly basis. Preferred candidate profile: Preferably from the auto component industry with experience in handling plant machinery suppliers. 4-wheeler customer management is a must. Minimum 14-15 years of experience.

Job Description The eligible candidate should be a Graduate Engineer or BSc / MSc with 10 to 15 years of experience in Quality. There are a total of 2 vacancies. 1 Vacancy is for Asst Quality Manager (Chakan, Pune )- 6 to 8 years of Quality experience 1 Vacancy is for Senior Manager QMS (Quality Management System) ( Chakan , Pune )- experience 11-15 years. The Senior Manager Quality Systems should have 1) work experience of Inward , in-process and outward quality. 2) He / She should be experienced in developing new forms and formats and procedures for continuous improvement of the Quality system. 3) He / she should definitely have experience of developing, implementing and then maintaining the Quality Management Systems of ISO 9001, IATF 16949 , ISO 14001, ISO 45001, ISO 13486 etc. 4) This means that the candidate has to organise internal audits, maintain quality records, and handle all certification and surveillance audits. 5)Handling customer audits, submitting corrective actions for quality issues and closing the open audit findings of the Customer audit team is also the responsibility. 6) Handling of customer complaints, training of juniors from the basic level is also the responsibility of the selected candidate. The Asst Manager- Quality should also have experience of working in an IATF certified company on documentation. He will assist the Senior Manager Quality Systems for the smooth functioning of the system. ONLY CANDIDATES who send their resume by email to opportunities@frontlineelectronics.com will be considered by this company and will be screened for shortlisting. 100% preference to 1) electronics engineering candidates 2) Mechanical engineers with at least 10 years of experience in electronic manufacturing industry or having experience of an IATF certified auto components company. Avoid phone calls, WhatsApp only IN CASE OF URGENCY (8888841705)

Zero Customer Rejection: Ensure no parts are rejected by customers. Supplier Quality Control: Prevent the rejection of supplier parts at TTR receipt and on the production lines. IATF 16949 Certification: Maintain certification to the IATF 16949 standard. Process Audit Management: Conduct process audits as per the plan. Ensure on-time closure of all non-conformances (NCs) from process audits. TQM Promotion Plan: Effectively implement all activities according to the Total Quality Management (TQM) promotion plan. Warranty Target Achievement: Meet the warranty targets set by respective customers. Customer Complaint Management: Register all customer complaints. Form a Cross-Functional Team (CFT) to analyze complaints and initiate corrective and preventive actions. Initiate process audits and implement mistake-proofing methods to prevent future issues. Maintain effective Customer Relationship Management to control customer returns. Ensure there are no customer escalations due to poor response times on complaints. Training and Culture Building: Ensure effective Quality Management System (QMS) training. Build a quality-focused culture through Quality Control Circles (QCCs). Process Adherence: Ensure strict adherence to processes as outlined in the Control Plan (CP) and Standard Operating Procedures (SOPs). Process Compliance: Prevent customer complaints resulting from process non-compliance. Customer-Specific Requirements (CSR): Ensure compliance with all Customer-Specific Requirements.

Quality Customer PPM due to warehouse handling Cost Logistic Cost Safety Identification of unsafe condition & promote team for safety practices Delivery Zero Customer Line Stoppage due to delivery issue Improvements Warehouse management 1s & 2s at Warehouse People Management Train juniors on the functional aspects Coach juniors for capability building Plan and deploy human resources to enhance the skill Preferred candidate profile Diploma / B.COM/B.SC with 8 to 10 years experience Preferably from warehouse / Stores