2041 Customer Complaints Jobs - Page 42

Elite Relationship Manager-Business Banking -Branch Banking-Branch Banking Job Role: Develops new and expands existing Customer relationships for liabilities (CA driven) and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Elite Relationship Manager-Business Banking -Branch Banking-Branch Banking Job Role: Develops new and expands existing Customer relationships for liabilities (CA driven) and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Job Description: The Level 2 Executive will be responsible for handling escalated cases, providing advanced support, and ensuring the efficient resolution of complex issues. The role requires a deep understanding of case management processes, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Manage escalated cases and provide comprehensive support for timely and effective resolutions. Leverage SAAS-based case management platforms and systems with advanced technical proficiency. Conduct detailed case reviews to ensure accuracy, compliance, and adherence to protocols. Collaborate with various teams to resolve complex issues and contribute to continuous improvement initiatives. Required Candidate Profile: Minimum of 1-2 years of experience in a Level 2 or similar role within a case management system. Excellent written and verbal communication skills. Strong ability to work collaboratively with cross-functional teams. Familiarity with the Education Industry and case management best practices. Educational Qualifications: UG: Any Graduate PG: Any Postgraduate Others: Proficiency in MS OFFICE Suite

We are seeking experienced QA Head with astrong background in Pharmaceutical Packaging industry as well ISO 13485:2016.Thisrole involves all quality assurance activities, ensuring product and process quality&driving continuou improvement initiatives. Gratuity Provident fund Annual bonus

BVG India Ltd. is looking for Housekeeping Senior Supervisor to join our dynamic team and embark on a rewarding career journey Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

BigApp is seeking an Accounts and Customer Service Executive to join our dynamic team and embark on a rewarding career journey. Role & Responsibilities: Create invoices and follow up on payments. Handle customer complaints and negotiations. Make cold calls and reach out to prospects. Follow up with prospects throughout the payment cycle to ensure their needs are met. Maintain excellent communication with customers. Preferred Candidate Profile: Minimum of 2 years' experience in customer interaction. Strong communication skills in Kannada and English.

Job Description: We are currently seeking a dynamic and experienced individual to join our clients team as a Customer Care Executive. The ideal candidate will have a strong background in customer handling, with specific experience in managing escalations. Fluency in English and Tamil or Kannada or Telugu or Malayalam or Hindi any one regional language is essential for this role. Key Responsibilities: Handle escalated customer inquiries and complaints with professionalism and efficiency. Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction. Provide guidance and support to junior customer care representatives in resolving escalated cases. Collaborate with other departments to address recurring customer concerns and implement solutions. Maintain accurate records of customer interactions and escalations for future reference and analysis. Requirements: Bachelor's degree or equivalent. Proficiency in English with fluency in Kannada, Malayalam and Hindi. Minimum 2 years of experience in customer handling, with a focus on managing escalations. Excellent communication and interpersonal skills. Strong problem-solving abilities and the ability to remain calm under pressure. Immediate joiners preferred.

Should have Good communication with one Native Language (Malayalam, Hindi and Kannada). Graduation is mandatory Handling customer's queries and requests for the services. Understand customer requirements and provide the best customer service experience. Salary 13k to 15k + Performance Incentives. Shift Timings (8:00 AM 8:00 PM ) (btw 9 hours) 6 days working (1 day rotational week off)

Relationship Management with the Axis Circle Head, Circle Business Managers. With the advent of cluster formation relationship management with the Clusters Heads in order to achieve business targets and builds a progressive partnership with the bank. Provide inputs on departmental goals to the ZVP and make plans for achievement in order to support and contribute to Axis Bank Strategy Responsible for execution of Axis 2020 initiatives by partnering closely with Axis Bank & Max Life stake holders at circle / cluster level Periodic Analysis of the performance, Counsel and Mentor performance, Conduct Fortnightly PRPs and Facilitate performance management, rating and normalization of ratings for Skip Levels, co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources Liaise with training team and circle trainer for creating specific modules customized to relationship requirements Facilitate content development, training and understanding of customized products Ensuring product training departed to all sellers including Axis Bank resources Daily updates in alignment with Axis Clusters of focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors Ensuring Branch visits to the top branches, whose %ge achievement on budget is lower than the smaller branches, and come out with the strategy Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actual Activation Plan Seller Activation (%) - Plan Vs Actual Persistency- 13th month Persistency (%) - >85% (By Value) Effective Management of People 1. Retention rate - 70%, (as per HR formula) ; G2V2 retention - >85%. 2. Kenexa Score improvement over last year Customer centricity and satisfaction- Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of People & Customer Retain talent Handling Customer Complaints

Roles and Responsibilities Manage customer relationships through effective communication, issue resolution, and database management. Develop strong client relationships by understanding their needs and providing tailored solutions. Utilize MS Office skills to maintain accurate records and reports. Possess convincing power to negotiate deals and close sales transactions. Excellent written communication skills for creating professional emails and documents.

Intercontinental Hotels Group India Private Limited is looking for Assistant Restaurant Manager to join our dynamic team and embark on a rewarding career journey Manage staff schedules and ensure that all staff are trained and providing excellent customer service Order and manage inventory, including food, drinks, and supplies Ensure that all health and safety standards are followed, including food safety regulations Maintain financial records and budgets, including managing cash flow and payroll Develop and implement marketing strategies to increase customer traffic and sales Address customer complaints and concerns in a timely and professional manner Collaborate with the owner and other managers to develop and implement long-term goals for the restaurant Hire and train staff members. Ensure that health and safety protocols are adhered to. Keep a meticulous record of income and expenses. Order ingredients in the correct quantities for the kitchen staff. Communicate with customers to receive feedback and manage complaints. Open and close the restaurant on time.

Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13 th month persistency, incident rate and free-looking etc Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender - Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Coordinate with clients on schedules & billing * Handle incoming calls, follow ups & sales * Maintain CRM system accuracy Health insurance Annual bonus Sales incentives Performance bonus

Team Leader-Sky Serve-Customer Experience Center-Contact Centre Inbound The Team Lead is responsible for supervising a team of contact centre agents handling Credit Card-related inquiries, transactions, and support services. This role ensures the delivery of high-quality service, achievement of performance metrics, adherence to banking compliance, and development of team capabilities in a fast-paced, customer-centric environment. Key Responsibilities: Team Supervision Performance Management Lead, coach, and motivate a team of contact centre agents to achieve individual and team KPIs (AHT, FCR, NPS, etc.). Monitor daily operations, ensuring efficient handling of inbound/outbound customer interactions related to banking services (account inquiries, loan status, transactions, etc.). Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence Manage workforce scheduling, adherence, and real-time monitoring to ensure service levels are met. Identify areas of improvement and implement action plans to enhance service delivery. Escalate complex issues as necessary while ensuring timely resolution. Training Quality Assurance Facilitate training and upskilling of new and existing agents on banking processes, systems, and customer service protocols. Conduct call monitoring, quality assessments, and audits to ensure compliance with banking regulations and internal policies. Reporting Documentation Prepare and submit daily/weekly/monthly performance reports to management. Maintain accurate documentation of team activities, coaching sessions, and incident logs. Customer Experience Focus Champion a customer-first culture by continuously improving service standards and ensuring a smooth and professional customer experience. Handle escalated customer complaints and complex queries with professionalism and empathy. Qualifications Requirements: Bachelors degree (preferred) or equivalent relevant experience. Minimum 35 years of experience in a contact centre environment, with at least 12 years in a supervisory or team lead role. Experience in banking, financial services, or regulated customer support processes is strongly preferred. Strong leadership, coaching, and people management skills. Excellent communication skills verbal and written. Preferred Skills: Certification in customer service or contact centre management is a plus. Proficiency in using banking software or platforms. Analytical mind-set with the ability to interpret performance metrics and implement data-driven improvements.

Looking for a skilled professional to lead our delivery quality team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are delivered to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve customer complaints and concerns. Analyze data to identify trends and opportunities for process improvements. Train and guide team members on quality control procedures. Ensure compliance with industry standards and regulatory requirements. Job Minimum 13 years of experience in a related field, preferably in healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent leadership and communication skills. Ability to analyze data and make informed decisions. Strong problem-solving and conflict resolution skills. Experience in managing and mentoring a team of professionals.

We are looking for Sales and service engineer to handle After Market Business and customer complaints of centrifugal Industrial Slurry pumps. Job Description: 1. Accountable for resolving customer complaints within targeted time & submission of RCA. 2. Accountable for After Market Business in the region as per traget. 3. Accountable for customer satisfaction through quality service and precise communication. 4. Close interaction with all customers, consultants, contractors and support to grow pump business under guidance and supervision of reporting manager. 5. Accountable for equipment safety and performance. 6. Accountable for presentations, seminars & technical trainings to customers. 7. Accountable for providing feedback for product improvement. 8. Timely Updating of Sales force, submission of weekly & monthly reports. 9. Flexible to move in the field immediately according to the customer urgencies & spent time customer 20-25 days in a month. 10. To support to generate enquiries and target replacement of competitor equipment. 11. Accountable for AR and NT in the region. Experience: 7-10 years experience in customer service of centrifugal Industrial slurry pumps in Mining, Aggregates, Recycling & process industry. Interested candidate can also share your CV on muskan.amormc.com@gmail.com

* Identify and qualify leads through cold calling, networking, and referrals. * Develop and maintain strong relationships with existing and prospective customers. * Understand customer needs and requirements, and propose appropriate solutions. * Negotiate and close sales deals to achieve monthly and quarterly sales targets. * Resolve customer complaints and concerns in a timely and professional manner.Who are you? * Spoken fluency in Gujarati language and business proficiency in English * Ability to make sales calls and achieve sales targets * Good understanding of regional social media platforms and trends especially in the Astrology & devotion category * Understanding of ShareChat and our target audience and users is a must. * Strong ability to work independently, under pressure, and meet deadlines * Discipline and rigor to ensure day-to-day tasks are closed with no lags * Ability to communicate effectively in and across teams; must possess strong verbal, written, and interpersonal communication skills * Track record of results-oriented achievements and successful strategy execution

About Tripjack TripJack is one of the top travel companies in India, offering a comprehensive range of services including flights, hotels, and cruises, and specializing in corporate and MICE travel. TripJack is founded on the principles of innovation, extensive connectivity, and deep-seated trust, enabling it to effectively serve a vast network of partners and customers in the travel industry. With notable partnerships and an expansive portfolio, TripJack is dedicated to redefining travel experiences through innovation and exceptional service, recognized as a leader in the travel industry with numerous awards. Designation: Travel Consultant / Senior Travel Consultant Department: International & Domestic Ticketing Operations Location: Mumbai Type: Full-Time Roles & Responsibility: Experience or interest of working in a customer service role in the travel industry would be preferred. Excellent knowledge of GDS software like Amadeus, Galileo & Sabre. Excellent communication skills, both verbal and written Good knowledge of either Re-issue, Refund, Cancellation, Amendments, Audit, Offshore & Group Desk. Strong attention to detail and the ability to multitask Ability to work independently and in a team environment Excellent problem-solving skills and the ability to handle and resolve customer complaints Knowledge of online hotel booking systems. Handing flights booking, cancellation and refunds. Must Have Qualities: Bachelors degree in Hospitality, Tourism, or a related field is preferred, however other graduates with relevant experience and good communications skills could also apply. Minimum of 1 year of experience. BPO experience is preferred but not mandatory. IATA certification is preferred but not mandatory.

Who are we and What do we do?ShareChat (https://sharechat.com/about) is Indias largest homegrown social media company, with 325+million monthly active users across all its platforms including Moj, a leading short video app which was launched in a record 30 hours.Founded in October 2015, with a vision of building an inclusive community that encourages & empowers each individual to share their unique journey and valuable experiences with confidence. We are spearheading Indias internet revolution by building products through world-class AI & tech to evangelize the content ecosystem for India in regional languages.We believe in complete ownership of problem-solving while committing to speed and integrity in everything we do. We place the utmost importance on user empathy & strive to work towards creating a world-class experience for them every day. Join us to drive how the next billion users will interact on the internet!What you ll do: * Identify and qualify leads through cold calling, networking, and referrals. Develop and maintain strong relationships with existing and prospective customers. * Understand customer needs and requirements, and propose appropriate solutions. * Negotiate and close sales deals to achieve monthly and quarterly sales targets. * Resolve customer complaints and concerns in a timely and professional manner.Who you are: * Written and spoken fluency in Hindi language and business proficiency in English * Will have a deep interest in the local culture, trends, and pop culture and will be able to identify needs and requirements to ensure deeper engagement and reach for his/ her portfolio of content creators. * Good understanding of regional social media platforms and trends especially in the astro & devotion category * Understanding of ShareChat and our target audience and users is a must. * Strong ability to work independently, under pressure, and meet deadlines * Discipline and rigor to ensure day to day tasks are closed with no lags * Attention to detail * Strong communication and interpersonal skills with aptitude in building relationships with strategic users. * Experience: 2 - 4 yearsWhere youll be:Remote

Job Title : Sales Co-Ordinator Company : Vashi Integrated Solutions Ltd. Location : Multiple locations (Tier 1 cities across India) Regional Language - Marathi Qualification : Any Graduate/B.E /Diploma (Electrical & Mechanical background preferred) Experience : 0-3 years Job Type : Full-time Website : https://corp.vashiisl.com/ About us:- Vashi Integrated Solutions is a One Stop integrated Solution Provider for Industrial and Commercial Sourcing needs of public and private customers in different segments: Panel Manufacturers, Machine Manufacturers, End Users, Projects, and Electrical Contractors, Solar and Retail. We are a leading distributor since 1978 for Industrial products. Our team of 1000 + members are engaged to provide technical and sourcing solutions to save time and cost. We invest in a wide range of inventory of items required in different industries. We serve as an extended warehouse to many customers thus assuring them to work on lean inventories and enhanced productivity. Role: The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. The Sales Co-Ordinator will be the first point of contact for our customers, addressing their needs and concerns in a timely and efficient manner. Responsibilities: Provide excellent customer service through various channels, including phone, email, and chat. Respond promptly to customer inquiries, identify and resolve issues, and escalate problems when necessary. Handle customer complaints with empathy and professionalism, finding appropriate solutions to ensure customer satisfaction. Maintain a thorough understanding of our products and services to effectively assist customers with their inquiries. Document and track customer interactions and resolutions in the companys CRM system. Collaborate with other departments to resolve complex customer issues and provide feedback on product or service improvements. Stay updated on product knowledge, industry trends, and customer service best practices. Identify opportunities to upsell or cross-sell products and services to existing customers. Assist in the development and improvement of sales/operations processes and procedures. Meet and exceed individual and team performance goals. Qualifications: Proven experience in a sales coordination or customer support. Excellent communication skills, both written and verbal (English) Strong problem-solving and decision-making abilities. Ability to work well in a team environment and collaborate with colleagues from various departments. Familiarity with customer relationship management (CRM) software. Ability to multitask and prioritize in a fast-paced environment. Empathy and patience when dealing with customer issues. Proactive and self-motivated with a positive attitude.

Job ABM Retail Unique Job Role ABM Retail Function Sales Reporting to RBM Retail Business Watches & Wearables Grade Band 5 Date --- Job Details To drive regional sales as per targets of Titan by managing company owned and franchisee store network within the assigned geographical area together with delivering high quality service to customers External Interfaces Internal Interfaces \u2022 Key customers \u2022 Third Party Service Providers \u2022 Franchisee Partners and teams \u2022 Regional team \u2022 Product and Brand team \u2022 IRSG team \u2022 VM team \u2022 Merchandising team \u2022 Support teams \u2022 BD teams Job Education Graduate / Post- Graduate (MBA) Relevant Experience 5 \u2013 6 years / 1-2 years in Titan Behavioural Skills \u2022 Customer Centricity \u2022 Delivers Results \u2022 Interpersonal Effectiveness \u2022 Build Effective Teams \u2022 Ambiguity tolerance \u2022 Nurtures Relationships Knowledge \u2022 Sales/ retail experience Process Contributions Process Contribution Process Outcome Performance Measure SalesSales planningBusiness plan formulation 1. Provide inputs to the RBM to consolidate the potential sales in the region and develop the annual business targets for the respective regions 2. Develop and approve the annual business targets of the franchise partners 3. Develop and seek approval on the manpower optimization strategies for the retail function \u00B7 Annual business plan \u00B7 Year on Year business growth SalesEvaluation and controlConducting business performance reviews 1. Monitor the financial performance of company owned and franchised stores against targets periodically 2. Develop and implement reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate. \u00B7 Business performance review calendar \u00B7 Percentage of deviation from target achievement SalesNetwork Expansion 1. Study market potential, benchmark the competition in different cities and create plans for expansion and present the same to seek approval from the RBM \u00B7 Expansion schedule \u00B7 Percentage of market penetration 2. Identify and conduct feasibility study on potential properties in the identified cities with the help of BD team 3. Identify and conduct feasibility study on potential franchisee partners in the identified markets 4. Create the ROI projections for the new upcoming stores and seek approval from the RBM 5. Create and propose the annual budgetary requirements for new store profitability \u00B7 Customer satisfaction score \u00B7 Increase in revenue \u00B7 New store performance SalesRetail marketing 1. Create and seek approvals on annual marketing plans, BTL activities and budgets for regions/ stores 2. Design & develop activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc. with expected ROI calculations 3. Create the annual overhead expenses in the region which include VM fixtures, travel expenses etc. \u00B7 Annual retail marketing calendar \u00B7 Increase in sales \u00B7 Increase in customer satisfaction scores SalesFranchisee Management 1. Maintain a constant business relationship with the franchisee and act as SPOC to resolve operational issues and to maintain store ROI \u00B7 Franchisee satisfaction score SalesRetail OperationsStore Management 1. Ensure smooth operations in the store in coordination with all the relevant stakeholders like the store managers, admin, IRSG, Regional VM etc. 2. Coordinate with internal Titan teams (IRSG, HR, Legal etc.) to operationalize a new store within the agreed timelines \u00B7 Store operating policy \u00B7 Increase in customer satisfaction score \u00B7 Adherence to timelines SalesRetail OperationsScheme management 1. Design, develop, suggest and seek approvals on region specific schemes for potential seasonal improvement in sales 2. Design, develop and roll-out regional schemes during an active national scheme within the defined budgets after due approvals \u00B7 Scheme roll out \u00B7 Adherence to timelines SalesRetail OperationsFeedback management 1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings \u00B7 Feedback mechanism \u00B7 Increase in customer satisfaction score SalesRetail operationsIncentive management 1. Ensure roll out, compliance and payments of the incentive schemes to the entire regional staff \u00B7 Incentive scheme management \u00B7 Number of cases of non-compliance SalesRetail operationsTraining and development 1. Ensure new product introduction training to relevant stakeholders in coordination with the HR team 2. Conduct training need analysis in the stores and nominate staff to undergo re-training when required \u00B7 Annual training calendar \u00B7 Effectiveness of training \u00B7 Increase in sales SalesRetail operationsRecruitment & Selection 1. Provide manpower numbers to the HR teams for the new stores opened with due approvals from the RBM 2. Conduct interviews to support selection of company staff and critical positions of franchisee staff in the region with coordination from the HR teams \u00B7 Recruitment policy \u00B7 Quality of new hires Retail operationsField sales operations managementCustomer complaint resolution 1. Manage the critical customer complaints and ensure quick resolution by engaging the relevant teams \u00B7 Complaint resolution policy \u00B7 Customer satisfaction scores 2. Suggest and seek approval from RBM in implementing new methods for quick service turnaround time People & Talent Management 1. Drive a culture of diversity, performance and transparency in the region and ensure the employees in the region are engaged. 2. Mentor and develop staff using a supportive and collaborative approach. 3. Ensure talent pipeline is created by succession planning for the critical positions in the region. 4. Set Objectives for Reportees aligned to the organizational /functional. 5. Liaise with HR on vacant positions. 6. Conduct recruitment interviews for key positions in the region; Monitor the implementation of the Sales Training Program for the region. \u00B7 \u00B7 Employee Engagement \u00B7 Performance \u00B7 Diversity Work Experience Leadership skills, Negotiation skills, people skills.

Job Retail Sales Officer We are currently seeking a highly motivated and experienced Retail Sales Officer to join our team on a full-time basis. As a Retail Sales Officer, you will be responsible for driving sales and providing excellent customer service in our retail store. Responsibilities: - Greet and assist customers in a professional and friendly manner - Understand customer needs and recommend suitable products or services - Maintain a clean and organized sales floor - Process customer transactions accurately and efficiently - Meet and exceed sales targets and goals - Build and maintain strong customer relationships - Stay up-to-date with product knowledge and industry trends - Collaborate with team members to achieve sales objectives - Handle customer complaints and resolve issues promptly - Assist in inventory management and stock replenishment : - Proven experience in retail sales or a similar role - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to work in a fast-paced and dynamic environment - Basic knowledge of sales principles and techniques - Familiarity with inventory management systems is a plus - Ability to work well in a team and independently - High school diploma or equivalent If you are a dedicated and results-driven individual with a passion for sales, we would love to hear from you. Join our team and contribute to our success as a Retail Sales Officer. Apply now!

Job Retail Sales Officer We are currently seeking a highly motivated and experienced Retail Sales Officer to join our team on a full-time basis. As a Retail Sales Officer, you will be responsible for driving sales and providing excellent customer service in our retail store. Responsibilities: - Greet and assist customers in a professional and friendly manner - Understand customer needs and recommend suitable products or services - Maintain a clean and organized sales floor - Process customer transactions accurately and efficiently - Meet and exceed sales targets and goals - Build and maintain strong customer relationships - Stay up-to-date with product knowledge and industry trends - Collaborate with team members to achieve sales objectives - Handle customer complaints and resolve issues promptly - Assist in inventory management and stock replenishment : - Proven experience in retail sales or a similar role - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to work in a fast-paced and dynamic environment - Basic knowledge of sales principles and techniques - Familiarity with inventory management systems is a plus - Ability to work well in a team and independently - High school diploma or equivalent If you are a dedicated and results-driven individual with a passion for sales, we would love to hear from you. Join our team and contribute to our success as a Retail Sales Officer. Apply now!

Job Floor Manager We are currently seeking a highly skilled and motivated Floor Manager to join our team at Titan, a leading company in the Jewellery-SMR industry. As a Floor Manager, you will play a crucial role in overseeing the day-to-day operations of our store and ensuring exceptional customer service. Responsibilities: - Manage and supervise the activities of the sales team on the floor. - Monitor and maintain inventory levels to meet customer demands. - Train and develop sales associates to deliver excellent customer service. - Set sales targets and motivate the team to achieve them. - Ensure compliance with company policies and procedures. - Handle customer inquiries, complaints, and escalations in a professional manner. - Collaborate with other departments to optimize store operations. - Conduct regular performance evaluations and provide feedback to the team. : - Proven experience as a Floor Manager or similar role in the retail industry. - Strong leadership and managerial skills. - Excellent communication and interpersonal abilities. - Customer-oriented mindset with a passion for delivering exceptional service. - Ability to work in a fast-paced and dynamic environment. - Proficient in using computer systems and point-of-sale software. - Knowledge of Jewellery-SMR products and industry trends is a plus. - Flexibility to work evenings, weekends, and holidays as needed. If you are a dedicated and results-driven individual with a passion for the retail industry, we would love to hear from you. Join our team at Titan and contribute to our continued success as a Floor Manager. Apply now! Work Experience Floor Manager We are currently seeking a highly skilled and motivated Floor Manager to join our team at Titan, a leading company in the jewellery industry. As a Floor Manager, you will play a crucial role in ensuring the smooth operation of our retail store and providing exceptional customer service. Responsibilities: - Oversee the daily operations of the store floor, including managing staff, inventory, and customer interactions. - Train and develop a team of sales associates to deliver excellent customer service and achieve sales targets. - Monitor and maintain the visual merchandising standards to enhance the overall store appearance. - Collaborate with the management team to develop strategies for increasing sales and improving customer satisfaction. - Handle customer complaints and resolve any issues in a professional and timely manner. - Conduct regular performance evaluations and provide feedback to the team members. - Ensure compliance with company policies and procedures, including health and safety regulations. : - Proven experience as a Floor Manager or similar role in the retail industry. - Strong leadership and management skills with the ability to motivate and inspire a team. - Excellent communication and interpersonal skills to effectively interact with customers and staff. - Sound knowledge of jewellery products and industry trends. - Ability to analyze sales data and make informed decisions to drive business growth. - Exceptional organizational and multitasking abilities. - Proficient in using computer systems and point-of-sale software. - Flexibility to work evenings, weekends, and holidays as required. If you are a dedicated and results-driven individual with a passion for the jewellery industry, we would love to hear from you. Join our team at Titan and take your career to new heights as a Floor Manager. Apply now!

Job Cashier-Bund Garden (Full-Time) We are currently seeking a professional and customer-oriented Cashier to join our team at Bund Garden. As a Cashier, you will be responsible for handling cash transactions accurately and efficiently while providing exceptional customer service. Responsibilities: - Greet customers and provide them with a positive shopping experience - Process cash transactions accurately and efficiently - Maintain a clean and organized checkout area - Answer customer inquiries and provide information about products or services - Assist in resolving customer complaints or issues in a professional manner - Ensure compliance with company policies and procedures - Collaborate with team members to achieve sales targets and improve customer satisfaction : - Proven work experience as a Cashier or in a similar role in the retail industry - Strong mathematical skills and attention to detail - Excellent communication and interpersonal skills - Ability to handle cash transactions accurately and efficiently - Basic computer knowledge and familiarity with electronic equipment, such as cash registers and POS systems - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Flexibility to work evenings, weekends, and holidays as required If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team at Bund Garden and contribute to creating a positive shopping experience for our valued customers. Apply now!