4947 Customer Complaints Jobs - Page 38

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate -Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate -Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in lin...

You will be responsible for ensuring consistent excellence in quality and reliability of products through the following key responsibilities: - Preparation and implementation of Quality assurance plan - Developing QA standards for in process, incoming and final inspection in coordination with design and marketing - Conducting supplier audits and supplier developments, supplier evaluation - Conducting specific tests and inspections in incoming, in process, bought out & final stages to ensure components meet QA plan requirements - Coordinating with customers/external agencies for audits and completion of documentation, resolving product & testing issues - Verifying vendor test reports, providi...

Date: 15 Sept 2025 Location: Bangalore, KA, IN, 560099 Custom Field 1: Development Services Job Title: Sterile Manufacturing, Filling Supervisor Department: Formulation production Job Location: Bengaluru, India About Syngene: Syngene ( www.syngeneintl.com ) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply. At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures, and SOPs, in letter and spirit. M...

Handling all PAN INDIA queries. • Taking all inbound calls, making outbound calls as when required. • Providing good customer service, solving all issues regarding our classes. Required Candidate profile Updating CRM systems with lead status, follow-up actions, & call outcomes Sharing regular reports and insights with the management team regarding lead quality conversion patterns, and feedback trends

Store Operations Management: Oversee the daily operations of the store to ensure smooth and efficient functioning. Implement company policies and procedures, ensuring that all staff follow operational guidelines. Ensure the store is always clean, organized, and welcoming to customers. Sales & Revenue Management: Monitor and analyze sales performance to meet or exceed store targets. Develop and implement sales strategies to boost revenue and enhance the customer shopping experience. Implement promotional and marketing strategies to increase foot traffic and drive sales. Team Leadership & Staff Development: Manage and motivate a team of sales associates to achieve sales goals and provide excel...

Customer Interaction & Complaint Handling Serve as the main point of contact for all customer quality-related issues. Respond promptly to customer complaints, field failures, or line rejects. Maintain and update the CC log and register for reported customer complaints. Coordinate investigation with plants and resolution of quality concerns, ensuring timely 8D or 5D report submissions. Conduct regular quality reviews with customers (on-site or virtual). Ensure 100% on time CAPA index, Replication, plan adherence, cascading for complaints involving machine operators closure of all complaints, submission of CAPA with stipulated time. Root Cause Analysis & Corrective Actions Lead root cause anal...

Senior Executive - Contact Center, Social Media Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and colle...

Primary Skills required Complete Calling Profile, dialer based role-Outbound call (150+ calls in a day) Must have credit card knowledge Can manage Sales Targets, atleast 50 onboarding of credit cards has to manage by this candidate. Must be able to manage customer complaints & queries Excellent communication Skills-Written+ verbal Experience required 2.5-3 Years (Sr Executive) Relevant Experience required Minimum 2.5 Years Preferred Industry Credit Card only Education Graduation-Full time only Shift Timings General Shift -Roster based Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per a...

We are looking for a skilled Store Manager to join our team in Tripura. The ideal candidate will have 4-10 years of experience in retail management and a strong background in sales, marketing, and customer service. Roles and Responsibility Manage daily store operations, including opening and closing procedures. Develop and implement effective sales strategies to achieve business objectives. Lead and motivate a team of sales associates to meet sales targets. Analyze sales data and market trends to optimize store performance. Maintain high levels of customer satisfaction and resolve customer complaints. Ensure compliance with company policies and procedures. Job Requirements Proven experience ...

Job Title : Customer Service Executive Location : New Delhi /Gurgaon Department : Customer Service Employment Type : Full-time About Lenskart: Lenskart is Indias leading eyewear brand, focused on delivering world-class products and exceptional customer experiences. With a strong presence online and offline, we are redefining the way people see and shop for eyewear. Join us and be a part of a customer-obsessed team thats transforming vision care for millions. Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social me...

Ernst Young is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy b...

Firstsource Solutions Ltd is looking for Senior CSA to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team Disclaimer: ...

ABFRL is looking for Department Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, t...

Brand Monk Consulting is looking for Telecaller - BPO to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities: Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfac...

Kotak Mahindra Bank Limited is looking for Customer Assistance Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit obj...

Greet guests upon arrival, assist with efficient entry. Address guest questions and resolve complaints promptly and professionally, ensuring guest satisfaction. Provide accurate information about hotel services, local attractions, and amenities, and promote the establishments offerings. Anticipate guest needs, build rapport, and ensure expectations are met or exceeded throughout their stay. Oversee the needs of VIP guests, including special arrangements and personalized service from arrival to departure. 3-5 bullet points of key selection criteria About You: Degree is preferred but not necessary Great organizational skills Ability to take care of customer complaints Ability to delegate tasks...

Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deteriorat...

We are looking for a highly motivated and skilled Operations Engineer to join our team at Prodapt Solutions Private Limited. The ideal candidate will have 0 to 1 years of experience, with basic knowledge of any programming language, decent communication skills, and knowledge of SQL. Roles and Responsibility Support and investigate issues related to telecom tickets. Handle SQL queries and provide efficient solutions. Collaborate with the team to resolve complex technical problems. Develop and maintain documentation of technical processes and procedures. Ensure timely resolution of customer complaints and concerns. Provide excellent customer service and support to clients. Job Requirements Fre...

Customer Service Executive - TATA HFL (Inbound Process) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile Qualification:- Min HSC pass Job location - Ghansoli, Navi Mumbai - 400710 Contact Details:- HR Kshitij Contact No:- 9763458943 (Call/WhatsApp) Perks and benefits competitive salary range

Teleperformance is hiring for young talents/ Immediate joining Requirements: Requirements: Only Graduates can apply. Should have excellent communication skills. Should be Fluent in English & Hindi Should have minimum 1year experience in any field Job Details: Work From Office Face to face interview Immediate joiners preferable. Day Shifts 6 days working, 1 days rotational off 23 CTC and 18,000 Take home salary. Work Location: Hebbal, Bangalore If interested share your resume to WhatsApp or Call Bhargavi- 7619331123

Description External Job Description The Service coordinator is an Executive level-I in the Asian Paints Ess Ess - Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team To handle customer complaints and ensure resolution Guiding Technicians for non-solvable complaints on their own Visiting consumers site along with Technicians on random basis to understand their ways of working Quality of complaint closure Extensive travel of 16-20 days in a month Managing Set of Technicians Market Visit - Dealer Visit and Consumer Site visit Plumber Meets - To brief on Function and Technicality of New Products on rece...

Job Overview: The person will be responsible for managing customer complaints through the CRM system and independently coordinating activities related to Extended Producer Responsibility (EPR). This role requires strong organizational skills and the ability to manage distinct workflows efficiently to support customer satisfaction and regulatory compliance. Key Responsibilities: Customer Complaints & CRM Management Monitor, log, and resolve customer complaints using the CRM system, ensuring timely communication and follow-up. Liaise between customers and internal teams (customer service, sales, operations) to facilitate effective complaint resolution. Maintain accurate records of all customer...