We, Tianjin Tianshi India Pvt. Ltd commonly known as "TIENS", promoting Health Care, Home Care, Personal Care and Health Care equipment's in India. We have a branches in Chennai, Mumbai, Delhi, Kolkata, Guwahati and Mohali. At present, we are looking a candidate for the position of "Manager- Training and Business Development" at our Office in Chennai. Role & responsibilities Responsible for the establishment, formulation, implementation, and evaluation of education and training structure including course design, promotional materials, training materials for offline & online, PPT presentation files and trainer management to conduct high end business presentation and selling skill workshop to leaders. Direct and support the regions and branches to conduct the online and offline training events and activities systematically, conforming to regulatory or industry requirements. Deliver and standardize the OPP, NDO and other trainings and prepare online training calendar. Collaborate with management to identify company training needs, workshops, individual training sessions and helping team members develop their training skills. Organize participation in training, meetings, seminars, conferences, plan & organize the large events and promote the social media, increase the followers, viewers and events posters. Manage & maintain the newsletters, company's website and Social Media like Facebook, Instagram, You tube, LinkedIn, Twitter and other Social Media Platforms, Adhering to high ethical and professional. Work with Distributors, Leaders to provide inputs on making promotional plans, develop and coordinate with internal team for the Distributor relations, new business opportunities and setting up meetings with distributors. Plan activities and assist the distributors to realize their maximum business, Generating the leads and ensure that approved policies and objectives are fully understood by the distributor. Coordinate closely with the BD Team to ensure that Leaders and their businesses are supported. Coordinate to develop all distributors, Ensure all distributors are aware of our Promotions and policies. Responsible for formulating the annual work plan and budget report of the India Branch and responsible to make a reports of work summary and plan for weekly & monthly. Responsible for controlling advertising, promotion and sales aids in accordance with the annual marketing plan, prepare marketing support materials and Printing and any other task or additional task assigned by supervisor. Preferred candidate profile A minimum of 5-10 years of recent related professional training experience in Pharmaceutical or food nutrition or relevant industry. Should have experience in Event Organization, Business promotion and social media. Should have experience in business development, market research and market analysis. Should have experience in Direct Selling or MLM companies. Should have Presentation, Public Speaking, Training and Analytical skills. Should be willing to relocate to Chennai and travel to other locations. Interested candidates can share your updated CV to hr@tiensindia-shopping.com
Responsibilities: Manage digital campaigns from ideation to execution. Monitor online brand reputation & respond promptly. Promote company's product and services in the digital space, Identify new digital marketing trends, enhance brand awareness
Tiens India are welcoming a highly motivated and experienced profiles for the position of Calculation and Customer Care Executive to join our team in Kolkata. Role Description This is a full-time, on-site role for a Calculation and Customer Care Executive in Kolkata. The role involves providing customer support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Additional responsibilities include calculating and managing data as required, assisting in sales-related queries, and maintaining effective communication with clients to foster positive relationships. Responsibilities Sales follow up- Monitor the branch and online sales and update in the TIS. Manage the bonus calculation of the distributors and share the data with Regional Manager & Finance Understand the current and future product promotional policies, tour policy etc. and promote in the market and guide them to achieve the target. Coordination for branch programs, Passport collections from tour policy achievers, collect new rank achievers Photo to publish in the website. Prepare Monthly reports like (Error Reports, Return Bonus, Sales Reports, Accounts & PAN). Managing Customer Service operations of Branch. Collecting New Rank achievers' photo in monthly basis & submitting it to Chennai Customer Care Head Office. All updates, Online & Offline joining document verification, Online orders. Query related Online orders should be solved with the help of Finance & Warehouse. Attending calls & solving the distributor issues. Preferred candidate profile Customer Support, Customer Service, and Customer Satisfaction skills Strong Communication skills, both verbal and written Any Graduate with 2+ Years of experience Proficiency in MS Office, Customer support, handling and resolving customer queries, and maintaining databases Interested candidate share your CV to suresh@tiensindia-shopping.com
Tiens India are welcoming a highly motivated and experienced profiles for the position of Customer Care Executive to join our team in Chennai. Role Description This is a full-time, on-site role for a Customer Care Executive in Chennai. The role involves providing customer support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Additional responsibilities include calculating and managing data as required, assisting in sales-related queries, and maintaining effective communication with clients to foster positive relationships. Responsibilities 1. Handling Calls (HINDI, ENGLISH) and Data Management Branches Sales, Registry & Reports Handle distributors and customers complaint request, assist customers on their enquiries and provide guidance to internal and external customers, advice on product usage, solutions and optimization. Collect and update the Distributors basic information's and maintaining the records of every joiner and new joiners documents has to verify and raise the error report. Calls to be attended in Hindi or English Language. 2. Interdepartmental and Branch Coordination Develops a high performing branch customer care staff through education, mentoring and providing continual evaluation. Oversees a team who manages Customer Care, logistics, management of applications and consolidation of complaints and quality reports. 3. Understanding the Promotion Policy and sharing with distributors Promoting the monthly promotion policies in the market. Periodically update the results in the market to get more achievers. 4. ID cards /Recognizing the New achievers Dispatch distributors ID and badges to branches on request & maintain the dispatch report of ID and badges count. Make sure all new rank achievers receive badges as per their rank and collect the rank achievers' photo for digital purpose. 5. Solving the Bonus returns and other distributors queries Follow-up with Branches for Bonus returns & making sure that all the pending details are collected and updated. Bi-monthly updating the return bonus and solving other queries of distributors and reporting monthly. 6. K.Y.C Documentation and Verification To upload KYC documents (Identity Proof, Tax Proof, Bank Proof) in the database. Database entry and verification of the documents. 7. Checking Database for violations Checking database (in old records) for possible violations. Preferred candidate profile Should have experience in Customer Support, Customer Service, and Customer complaints. Strong Communication skills, both verbal and written. Any Graduate with 1+ Years of experience. Proficiency in MS Office, Customer support, handling and resolving customer queries, and maintaining databases. Hindi is a mandatory. Share your updated CV to suresh@tiensindia-shopping.com