2040 Customer Complaints Jobs - Page 22

Customer Service Representative We’re hiring a Customer Support Executive to handle customer queries and provide a best of the best solution to make our international process more successful & relevent! Salary Goes Upto 22 LPA For Relevent Profiles. Perks and benefits Both Side Cabs, & Unlimited Incentives

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in sales and relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct cold calls and presentations to promote products and services. Collaborate with internal teams to resolve customer complaints and issues. Meet or exceed monthly sales targets by selling banking products and services. Provide excellent customer service to ensure high levels of client satisfaction. Job Requirements Minimum 2 years of experience in sales, preferably in the BFSI industry. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills are required to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Proficiency in Microsoft Office and other software applications.

We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have 1-4 years of experience in customer service, preferably in the BFSI industry. Roles and Responsibility Provide excellent customer service to clients through various channels. Resolve customer complaints and issues professionally and promptly. Develop and maintain strong relationships with customers to enhance satisfaction. Collaborate with internal teams to improve overall customer experience. Identify and escalate potential issues or concerns to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong communication and interpersonal skills are essential. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Knowledge of banking products and services is desirable. Problem-solving and analytical skills are necessary. Experience in customer service, preferably in the BFSI industry, is preferred. Ability to adapt to changing situations and priorities is required. A graduate degree is required for this position. About Company Equitas Small Finance Bank Ltd is a leading player in the BFSI industry, committed to providing exceptional customer service and building long-term relationships with its clients.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer experience. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Knowledge of banking products and services, including small finance banking. Experience with customer relationship management software. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in Mutual Funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored investment solutions. Conduct thorough needs analysis to identify client requirements and offer personalized advice on mutual fund investments. Collaborate with internal teams to stay updated on market trends and regulatory changes affecting mutual funds. Provide exceptional customer service by responding promptly to client inquiries and resolving issues professionally. Identify new business opportunities through networking and referrals to expand the existing client base. Stay current with industry developments and competitor activity to maintain a competitive edge. Job Requirements Proven experience in relationship management within the BFSI industry, preferably in mutual funds. Strong knowledge of financial markets, products, and regulations governing mutual funds. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively in a fast-paced environment and meet sales targets. Proficiency in using technology and software applications to manage client relationships and track market trends. Strong analytical and decision-making skills to provide informed investment advice.

Civil and Interior Resouce: Posting Title Civil and Interior Engineer for Datacenters. Role Description Responsible for delivery of Project with in the budgeted cost and time. Major Work Responsibilities 1 Look the project in holistic way and identify the bottlenecks, take up the issues with concerns and resolve those issues. 2 Coordination with all the internal teams (Designs, Procurement, accounts) and vendors) 3 Managing day to day site progress 4 Manages customer expectations and meets clients face-to-face as needed. 5 oversee the planning and scheduling of all resources required to deliver the service. This will include parts, labour and the input of the specialist service delivery partners to ensure that the daily work orders are completed in a timely manner. 6 must have good communication skills and technical knowledge to ensure that all project deadlines are met and that the highest quality standards ... 7 Monitoring and scheduling for on-time completion of projects. Reviewing blueprints, drawings, and plans to ensure that systems are construct able. 8 Responsible for electrical system, Fire Fighting system, Hvac system, Lv system in industrial and commercial project. Inspection of material & check the quality with certified data. Inspection of whole process (Quality/Efficiency). Estimation of All type of BOQ. Documentation & filing the work reports for the assigned projects. Responsible to analyze and track the client s issues to provide a satisfactory solution. Responsibility to handle all technical dealing with customers. Take the quotation from different vendor and raise P.O. according to demand 9 Prepare the reports and maintain the all Billing documents through on software/ portal 10 Monitor and promote health and safety on the site. Record and report any breaches to the Project Manager. If required stop the construction works if unsafe practices are being followed 11 organize the review and evaluate the work of consultant, contractor, and others. C&I Engineer has to knowledge of MS Office, AutoCAD and Project management software. 12 Continually review the contractor s construction schedule during the progress of site works with regards to Civil works and report to the Manager on the same. Manage the day-to-day work of the Civil and project team 13 Review Contractor s shop drawings against the design drawings for compliance with the design intent and return to Manager with appropriate comments/approval within the specified contractual period. Review contractor s Civil and shop drawing in conjunction with the civil drawing to ensure engineering co-ordination and advise the Manager accordingly 14 Planning:- Progress monitoring & preparation of daily / weekly / monthly / progress report. Maintain project process, requirement, organization weekly review meeting, and preparation of (MOM) report and follow up the meeting delivery. Planning and scheduling project time line, with close coordination with the client and vendor/ contractor. Preparing work down schedule. Preparation plans for timely handover of the project on time. Project planning & activity schedule. Maintaining ppp ( project procurement plan) 15 Perform a key role in project planning, budgeting, and identification of resources needed. Create the teams, develop the objectives/goals of each and assign individual responsibilities 16 implantation as per CSD & prepare DPR. 17 Executing projects/ Retrofit work/ Remodelling and providing long-lasting services to customers 18 Assisting the HO team in having error-free billing 19 Prepare Joint Measurement billing 20 Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory 21 Resolving service desk problems and improving service methods to increase the service desks productivity and customer service 22 Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers 23 train new employees, Vendors as per company procedures Job prerequisites 10 to 15 years of technical infrastructure project management experience Experience in datacenter project execution Excellent communications and interpersonal skills B.Tech./B.E./M.Tech. degree in Civil stream or equivalent technical training Fluent English required

Experience: 4 - 6 years Qualification: BE (Mechanical or Equivalent) Responsibilities: Generate concept design based on the functional requirement / customer requirement. Provide engineering support for design, development, and optimization of products. Design of Splashguard covers considering Aesthetics, reliability, serviceability, and cost. Design of Control panel, Operator panel with user-friendliness and operator safety. Selection/ Design of Cross covers, Lamella covers, Telescopic covers, Auto doors, Wipers. Execute engineering design changes following change management processes. Ensure delivering qualitative support in product development activity on time. Delivering quality output as per the customer standard requirement. Assist assembly department for procedural machine building activities. Resolve customer complaints by studying and analyzing the root cause Must Have Competencies: 4 years experience using PTC Creo. Design calculation and Material selection. GD&T and Tolerance Stack-up analysis. Design of machine elements like bearings, gears, pulleys, springs, seals etc. Preferred Competencies: DFMEA (Part & Assembly level) Design for Excellence (DFX) guidelines. Experience in Machine design Job Location: Coimbatore

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Zucol is a special place to work We, at Zucol, believe that success can only be achieved through harmony and collaboration Customer Support Executive Recaptcha requires verification. Im not a robot Fresher and/or experience RESOLVING CUSTOMER QUERIES,HANDLING CUSTOMER COMPLAINTS Up to 2.1 LPA To 3 LPA + Laptop Reimbursement + Incentives 2025-07-09 Job Description: Greetings from the ZUCOL Group! ZUCOL Group of Companies is a leading organization specializing in multi-dimensional group of companies with an interest in various areas like educational services, software development, mobile apps, and web design .We are currently seeking a qualified GST Consultant to join our Compliance Department and support the team in managing GST-related tasks efficiently. Key Responsibilities: Provide excellent customer service via phone. Resolve customer queries and issues in a timely and professional manner. Maintain product knowledge to assist customers effectively. Actively promote and sell the company s products to potential and existing customers. Present product features, benefits to customers in a compelling manner. Handle customer complaints with empathy and professionalism. Ensure customer satisfaction and retention by offering effective solutions. Requirements: Excellent communication skills (both written and verbal). Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle customer concerns efficiently. Positive attitude, team-oriented, and eager to learn. Ability to handle both customer support and sales responsibilities.

Spericorn Technology is a global software development firm that aims to impact the world through technology positively. We are curious-minded IT professionals who have been contributing to reputed organizations and open-source projects for many years globally. We are happy to welcome you to join our talented team and transform ideas into reality. We are looking forward to candidates who can sustain our organization's quality, commitment, and integrity. We offer services in various cutting-edge technologies, including blockchain and Artificial Intelligence. "A team is a group of people who support each other to achieve great results, and we give utmost importance to teamwork." We are looking for a Business Development Executive who can add more value to our organization. Strong ability to develop healthy business relationships with key decision-makers. Proven record of success with the sales cycle for a minimum of 3 years Strong ability to Develop and implement new sales initiatives, strategies, and programs to capture k Excellent communication & negotiation skills. Solid experience in lead generation, customer retention and account farming Experience in conducting customer sales calls and presentations. Proven leadership and ability to drive business development team Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Conducting business reviews using CRM programs

Key Responsibilities: Respond promptly to customer complaints and ensure effective resolution within defined timelines. Handle customer queries professionally across multiple channels phone, email, and chat. Coordinate with internal departments to streamline processes and enhance overall service delivery. Maintain accurate records of customer interactions and document necessary follow-up actions. Prepare and update daily MIS reports related to customer service performance and feedback. Monitor recurring issues and suggest process improvements for better customer experience. Ensure a high level of customer satisfaction through quality support and proactive communication. Preferred Candidate Profile: Excellent communication skills both verbal and written. Strong problem-solving and interpersonal abilities. Proficiency in MS Office, especially Excel for report generation. Ability to multitask and manage time effectively in a fast-paced environment. Experience in customer service or support roles will be an added advantage.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills Qualification Post-Graduate / Graduate Degree in any discipline Preferred Industry FSI

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines Ensure adequate legal interventions on the portfolio Ensure various critical segments as defined by business are reviewed and performance is driven on them Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure monthly cost provisions are reported as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Settlement waiver rate Extraction Rate ACM CAPE ROR Regulatory Customer complaint % Vendor SVCL Audit adherence Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Develop and implement quality control procedures and processesConduct quality audits and inspections of products and processesIdentify and report quality issues and work with production and engineering teams to resolve themDevelop and analyze statistical data and product specifications to determine quality standards and to monitor process capabilitiesDevelop and maintain quality documentation and recordsEnsure compliance with relevant quality standards and regulationsParticipate in product and process design reviews to ensure quality requirements are metStrong understanding of quality control principles and practicesExperience with quality tools and methodologies such as Six Sigma and Lean ManufacturingExcellent communication and interpersonal skills

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for ensuring timely and accurate resolution of all collections related customer complaints in alignment with the defined TAT and guidelines. Role Accountability Ensure resolution of Complaints/Requests/Queries/ Escalations related to Collections reported at Customer Services through SBIC Internal channels or Regulatory Bodies on CardOne/mail and EWS/dispute complaints reported at Collections Field/Tele calling within Business TAT Ensure timely execution and closure of assigned Scrabble tickets related to investigation/blocking/NOC approvals/Missing Payment/Stop Calls etc. Manage Resolution & TAT Maintenance Identify the gaps in Collections by conducting RCA of the complaints and tracking the gaps to closure Identify issue and raise the same to concerned departments/units & ensuring complaint closure by providing amicable resolution as per the process/policy Validate and track all complaints/requests Ensure clear articulation of investigation & complaint resolution on CardOne/mail Measures of Success Complaints Resolution % Quality Resolution% No Avoidable Escalation Zero TAT Burst Case Lesser Repeat Case Process Adherence as per MOU Technical Skills / Experience / Certifications Process understanding of Collections & Complaint Handling Strong understanding of the Collection processes & policies to relay the information correctly Competencies critical to the role Analytical Ability Process Orientation Stakeholder Management Detail Orientation Qualification Graduate/Post Graduate in any discipline Preferred Industry FSI

Customer Service Engineer with 2-3 years of experience in Installation, Preventive maintenance & troubleshooting of CT & MRI systems. Good knowledge of Electrical & electronics, LAN/WAN networks, TCP/IP protocols, network technologies & hospital networking. Strong problem-solving abilities, analytical skills and hands-on troubleshooting experience. Excellent communication skills, customer handling, and people skills. Willingness to travel extensively and support emergency service requirements. Execute all service activities assigned to him/her, which are coordinated via the Customer Care Center, in an adequate and appropriate manner. It will include all service incidents, installation, preventive maintenance and system modifications / Updates on demand. Responsible for performing technical diagnostics, software loads, calibrations, performing planned maintenance. Responsible for remote online troubleshooting by analyzing error logs of system and providing solution to customers remotely. Communicate and accept advice from "Regional Support Centre" (RSC). Ensure optimal performance in all process activities related to within his/her area of responsibility. Escalate incidents directly to the “Regional Support Center” (RSC) according to the defined parameters. Inform RSC on all escalation issues and report any customer complaints with proper documentation to RSC. Maintain highest customer satisfaction, within the framework of Siemens Healthineers, Customer Services.

A Customer Quality Engineer focuses on ensuring products and services meet customer expectations and quality standards . They bridge the gap between the customer and the company, managing customer complaints, conducting root cause analysis, and implementing corrective actions to improve customer satisfaction and loyalty. Key Responsibilities: Customer Communication and Relationship Management: Acting as the primary point of contact for customer quality issues, building strong relationships with key customer contacts, and providing timely updates on quality concerns. Complaint Management and Root Cause Analysis: Investigating and resolving customer complaints, conducting thorough root cause analysis (using tools like 8D, 5Why, or Ishikawa diagrams), and implementing corrective and preventative actions. Quality Assurance and Control: Overseeing quality standards, monitoring product and process performance, and ensuring compliance with customer-specific requirements and industry standards. Process Improvement: Identifying areas for improvement in the manufacturing process, collaborating with cross-functional teams, and implementing changes to enhance product quality and customer satisfaction. Data Analysis and Reporting: Collecting and analyzing data related to customer quality, generating reports, and providing insights to drive continuous improvement. Support for New Product Launches: Participating in new product development and launch activities, ensuring quality requirements are met, and coordinating with customers on sampling processes. Audits and Assessments: Conducting or supporting internal and external audits to verify the effectiveness of quality management systems and corrective actions.

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Dear Candidate, We are looking for Team Leader Skills-Leam Handle Customer Calling ,Complaints etc.. Salary- 12-15k Interested candidate share your cv at 7042740655/56

1)Managing multi-level and cross functional teams to achieve organizational goals. 2)Suggest new methods to address customer’s needs. 3)Monitor relationships with existing customers through systems. 4)Review customer-complaint.

Roles and Responsibilities Conduct quality audits, inspections, and reviews to ensure compliance with ISO standards, IATF requirements, and customer specifications. Develop and implement process improvements to reduce defects, increase efficiency, and enhance product quality. Collaborate with cross-functional teams to resolve quality issues related to CNC machines, machining processes, PPAP documentation, drawing reading errors. Analyze rejection data to identify trends and areas for improvement in manufacturing operations. Ensure effective implementation of Six Sigma methodologies for problem-solving.

Key Responsibilities Establish direct relationship with the employees. Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Scheduled Weekly Hours: 48

Irrigation Products International Pvt Ltd is looking for EQUIPMENT SERVICE TECHNICIAN to join our dynamic team and embark on a rewarding career journey. Installation: Installing and setting up equipment or systems at customer sites or within an organization's premises. Maintenance: Conducting routine maintenance tasks to prevent equipment breakdowns and ensure optimal performance. This may include cleaning, calibration, lubrication, and other preventive measures. Repairs: Diagnosing and troubleshooting issues with equipment, identifying the root causes of malfunctions, and performing necessary repairs to restore functionality. Inspections: Conducting thorough inspections and assessments to identify potential problems and recommend maintenance or repair actions. Testing and Debugging: Performing tests and running diagnostic tools to identify problems and verify that repairs or installations were successful. Customer Support: Interacting with customers, clients, or end-users to provide technical support, answer questions, and address concerns.

Job Description Position S0/ AM/ DM No. of Positions Department Direct Sales Force Function CAT-Elite Reporting to Branch Relationship Manager Band 5/5A/5B Location - Comp. Job Summary Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender - Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers