2040 Customer Complaints Jobs - Page 23

A little taste of your day-to-day: se Every day is different, but you ll mostly be: Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner Keeping close contact with guests for feedback, complaints and compliments - and following it up Managing, recording and resolving guest or customer complaints promptly Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office What We need from you: Excellent verbal and written communication skills Ability to deal with difficult interactions and work under pressure Managerial experience working in a customer service function Flexibility to respond to a variety of different work situations A passion for delivering an exceptional level of guest service What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. A little taste of your day-to-day: se Every day is different, but you ll mostly be: Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner Keeping close contact with guests for feedback, complaints and compliments - and following it up Managing, recording and resolving guest or customer complaints promptly Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office What We need from you: Excellent verbal and written communication skills Ability to deal with difficult interactions and work under pressure Managerial experience working in a customer service function Flexibility to respond to a variety of different work situations A passion for delivering an exceptional level of guest service What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.

The Company | Prismbiz Solutions Pvt. Ltd. We enable our clients to become the best at what they do, thanks to our multinational expertise in the area of Marketing, Sales, Procurement, Accounting & Finance, Employee Hoteling, Call Center Support, etc. Our relentless focus on collaborative value creation with our customers enables them to reach a new high in their area of focus. Our Client | Gulf Bio Analytical Group. Established in 1999 in Dubai, United Arab Emirates, Gulf Bio Analytical LLC (GBA), is a recognized leader in providing comprehensive laboratory solutions to the hydrocarbon processing and the analytical and life sciences industries in the Middle East, India, and S.E. Asia. From our headquarters in Dubai and all our regional offices, we can efficiently serve the growing laboratory clientele in these regions. We represent world-leading scientific and analytical equipment manufacturers and partner with them to provide total, value-added, and cost-effective services to our esteemed clientele. All our offices are well-equipped and adequately staffed to handle end-to-end business functions such as sales, service, logistics, distribution, warehousing, accounts, etc. Committed to constantly creating excellence, we are successfully forging ahead with the expansion of our services in the analytical and life science industry both quantitatively and geographically. Work Load Administrator We are looking for a highly motivated, knowledgeable Work Load Administrator to join our Service delivery Team. This is a key position, and, in this role, you will demonstrate your knowledge to support the various clients of GBA. You need to maintain control on scheduling of Engineers in the field plan agreed with customers. so, we are looking forward to a seasoned professional who can make a lasting and positive impact Due to the current pandemic and economic situation in the regions we cover, the growth in volume and profitability of the aftermarket business becomes extremely important. We have to focus on the Efficiency and Utilization of the service delivery team going forward. Roles & Responsibilities • Log Calls in the CRM as soon as a complaint is received via Email / Phone / WhatsApp • Admin and arrange the site visits in the most efficient way to Utilize Time and Minimize Travel • Follow up on Spare Parts raised under Warranty to facilitate visits • Constant Follow up with Engineers and Customers over Phone and Emails • Ensure 100% PM Execution during the Contract Period • Order invoicing as per Contract Terms • Communicate and follow up with third party suppliers & vendors and get the quotations for service/parts/contracts. Qualification/Knowledge/Experience • We are looking for a candidate with knowledge in customer care, procurement or closely related discipline, who is willing to develop his/her career in the fast-growing business: • Strong knowledge and understanding of software packages and technologies used in a typical customer support. • Ability to attend and revert back to customer for the reported issues. • Ability to generate, analyze and interpret data. • Must be able to work under constant deadline and manage multiple sites scheduling. • Excellent oral and written communication skills. • Must have a can-do attitude towards all tasks Prismbiz Sol. Pvt. Ltd. #03, 17th cross, 2nd A Main Rd| Behind Uma Maheshwara Temple| Banashankari Stage II Banashankari, Bengaluru, Karnataka 560070 GST: 29AAJCP3188N1ZK |CIN: U74999KA2017PTC104812 | Tel: +91 080 4611 4555 | Email: contactus@prismbizsol.com

Tata 1mg is looking for a proactive and detail-oriented Senior Executive to handle customer complaints and escalations arising from Local Fulfillment Centers (LFCs) and Fulfillment Centers (FCs). The role requires hands-on coordination with warehousing teams, front-line customer support, and operations managers to ensure timely and accurate resolution of issues. Key Responsibilities: Handle escalations from LFCs and FCs related to delays, wrong product delivery, or missing items. Investigate and resolve customer complaints promptly by coordinating with warehouse and delivery teams. Maintain MIS reports and escalation trackers; ensure regular updates to stakeholders. Liaise with warehouse executives/managers to ensure smooth operations and order flow. Follow-up on internal complaints till closure and ensure high CSAT scores. Maintain records of complaints, actions taken, and outcomes using company CRM tools. Provide data-based inputs to reduce recurring issues and operational breakdowns .Maintain SLA for resolution timelines and ensure root cause analysis of repeat complaints. Communicate with customers in a professional manner for high-quality service recovery. Report to Operations Manager and work cross-functionally with logistics and support teams. Key Skills Required: Strong communication and problem-solving skills Prior experience in customer service, logistics coordination, or warehouse operations Working knowledge of Excel / Google Sheets (MIS reporting a must) Basic understanding of supply chain or e-commerce order flow Ability to coordinate with multiple internal teams to resolve customer issues Knowledge of CRM or complaint-handling systems preferred Preferred Background: Candidates with experience as Warehouse Executive / Customer Support / Ops Coordinator Exposure to last-mile or fulfillment operations is a plus Immediate joiners will be preferred Job Type: Full-time Work Location: Gurgaon (On-site)

Job DescriptionJob DescriptionResponsibilities & Duties: Assisting the Brand Head in the region to handle the respective Brand sales. Coordination with RMs ( Relationship Managers) on the field on Brand related sales. Ensuring purchase targets for his region are achieved as mutually agreed between the Brand Head and the regional Principal Brand Team. Increasing the COC (Count of Customers) for his Brand in the region with the help of the local segment RM ( Relationship Managers ) Team. Generating leads for their brand based on market research and Principal connect. Assisting the RM Team to close high value quotations. Providing regular training to the Segment Technical team and local segment RM to improve their selling capability. Ensuring GP (Gross Profit) target for the brand is achieved. Ensuring inventory turnaround as per set targets for the stocks @ local warehouse. Maintain good PR as he is the face of the company with the local Principal Brand team. Having strong commercial sense to ensure stock management, GP (Gross Profit) and sales are balanced. Relationship management with local Principal Brand team to ensure that they consider the BRM (Brand Relationship Manager) to be their team member in VISL. Responsible for resolving customer complaints and ensure customer delight. Qualification: Any Graduate, Electrical or MBA (Sales & Marketing) field of business, Good communication skills.

Company Payroll: Indovision Services Pvt Ltd Position : Network Engineer Client : Vodafone idea Qualification: BE Preferred Location - Odisha Job details Responsible for maintaining uptime of MPLS links Daily maintenance and reporting of all links. Responsible for links churn due to technical issue Periodic review with customer for discussion on major issue To handle the technical support for ILL & P2P links Responsible for Fast resolution of customer complaints in given MTTR. Fast resolution of daily fault tickets in coordination with NOC team/TAC team Investigating faults in the network and arrange resolution within SLA to customer. Provide support to Field team to arrange early closure. Responsible for reducing customer end issue Responsible for testing of new links post-delivery. Change management on requirement basis. Coordination for bill submission. Payment collection as per the TAT PO & document collection Feasibility coordination & necessary permissions

Drive Microfinance business by Identifying business potential locations, achieving business targets and maintaining portfolio quality. Leading a sales team of loans Officer & Branch Managers to achieve their business targets,Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas Driving strong business growth by recruiting, driving, managing and motivating their team across assigned territories for deeper market penetration and reachConducting field visits to ensure onboarding of quality customers by field team and visiting centre meetings to assess their conduct Motivating low performing branches and staff to improve their efficienciesEnsuring repayment, collection efficiencies and delinquency management in their respective areas Forming innovative collection strategies in their respective areas to prevent risky areas and ensure portfolio quality Visiting overdue, non-starter and delinquent customers with the team to assist and guide them on hard bucket collections Identifying productive branch locations and Responsible for handling all Compliance, Audit, Legal, Customer Service, Operations, Logistics, Admin, HR etc related issues in their areaKeeping a close eye on external environment (Defaulting pockets, Competition, Socio political issues) and understand/act with early warning signals Ensure Compliance to PHC reports & audit reports in timely mannerResponsible for all recruitment, training, learning and upskilling of manpower in the ranches pertaining to his are and motivating them to achieve maximum productivity Training Branch Managers and Loan officers to improve their productivity, customer assessment, technical knowledge, improving FTR and reducing TATGuiding staff to promptly always resolve any customer complaints and maintain desired customer satisfaction This is to ensure brand recall amongst customers and non-customers while maintaining strong brand valueServing as a strong middle link between Head Office and Field Staff to disseminate important informationProviding inputs for enhance existing and suggesting new products to Head Office Teams which suit their target customers and geographiesSupervising a cluster of 4-6 branches within his area and assisting, monitoring and supervising them on all aspects to ensure smooth conduct of business operations Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management Ensure that all staff are adequately trained on the Products of the company and Processes Qualification : Post Graduate/ Graduate in any discipline

Dreamline Technologies Pvt Ltd. is looking for Call Centre Executive to join our dynamic team and embark on a rewarding career journey Customer Support: Call Centre Executives assist customers by answering their queries, providing product or service information, and addressing concerns or issues They strive to deliver exceptional customer service and ensure customer satisfaction Inbound and Outbound Calls: They handle incoming calls from customers seeking assistance or making inquiries They may also make outbound calls to follow up on customer issues, conduct surveys, or provide information as part of sales or marketing campaigns Issue Resolution: Call Centre Executives work to resolve customer complaints or issues by gathering relevant information, troubleshooting problems, and providing appropriate solutions They escalate complex issues to supervisors or other departments if necessary Order Processing and Tracking: They process customer orders, verify information, and ensure accurate entry of order details into the system They may also track and update customers on the status of their orders, including shipping and delivery information Documentation and Data Entry: Call Centre Executives maintain accurate records of customer interactions, inquiries, and complaints by documenting relevant information in the CRM (Customer Relationship Management) system or other databases They ensure data entry accuracy and maintain confidentiality Product and Service Knowledge: They possess comprehensive knowledge of the organization's products or services, including features, specifications, pricing, and promotions They stay updated on product updates or changes to provide accurate information to customers Handling Customer Payments: In certain cases, Call Centre Executives may process customer payments over the phone, ensuring secure and accurate transaction processing They follow payment processing procedures and address any payment-related queries or issues Communication and Soft Skills: They possess excellent communication skills and can effectively listen, understand, and respond to customer inquiries and concerns They demonstrate empathy, patience, and professionalism when interacting with customers, aiming to build positive relationships Attend call. Explain the beneficiary regarding schemes/project Educational Qualification Gurugram

Description: To drive sales and ensure business targets are achieved for their area Roles and Responsibilities: Managing a team Increase penetration & support Company in growing market share through frontline sales team. To ensure sale of finance schemes to customers (Within & Outside dealership) as per the targets through the front line sales team Maintain & improve the relationship with the dealers through frontline sales team Resolve the issues escalated by frontline sales team & the dealers. Acquiring more customers through ADC/Rural channel Market intelligence / planning & executing activities, lead generation/sourcing Managing the team of executives w.r.t. compliance/policy adherence & regular network visits & managing DCC portfolio FEMI/NS collection of FEMI bounce case & nonstarter (DCC/NDCC) Resolution of customer complaints. Coordinate with training team to improve the efficiency of the frontline sales team Interview & Selects DMAs/CSMs and recommend the same to RM & HO for final approval Understand various reports & take corrective action with the dealership & frontline sales team Maintain & improve the productivity of front line sales team Responsible for PDD i.e., post disbursal docs viz., RC details etc. Update RMs on daily/weekly basis w.r.t. Targets vs Achieved & escalate the issues to them Qualification: Post Graduate/ Graduate in any discipline

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevantAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minute Roles and Responsibilities: Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call control Qualification Any Graduation

Internal Job Title : Senior Service Executive - After Sales Service (Energy Services) Business: Lucy Electric India Pvt Ltd. Location: Based in Nashik (Coordinator for East /West /South/North) Job Reference No: 4118 Job Purpose To update, monitor and analyse the status /data of repairing activity /customer complaints. To handle a team of people and manage the daily plan for the activity. To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support. To ensure the activity is being carried out in controlled way and to quality standard. To track, update, monitor and explore the RMU footprints to generate Service and spares revenue. Job Context Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following. Providing commissioning and after sales service support to customer on site in all regions. Prepare the weekly/monthly plan for repairing units received at factory. Training to field staff- Lucy Employees and customers Monitor and resolve the customer complaints at site in all regions. Tendering and quote for out of warranty refurbishments and spares Ensure works are carried out and monitor the quality of work being done on site. Communication with the customer for corrective and preventive actions. To track and generate the Service and spares revenue. Job Dimensions This position will report to AGM- After Sales Service and will be based at Nashik. Key Accountabilities These will include: Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location. Managing the Service function rework actions and lead the service team for this activity. Schedule and organize the manpower to ensure immediate support to customers. Schedule and organize the manpower to ensure proper scheduling of repairing units, both under warranty and Non warranty. Monitor and daily reporting of the status of customer complaints. Communicate with the customer for complaint acknowledgement, support, and resolution with CAPA. Qualifications, Experience & Skills Bachelor s Degree Engineering (Electrical) /DME with minimum 5~9 years experience in After sales- Commissioning, Services & Spares in similar industries. Customer management and Operations. Technical knowledge for electrical switchgear and distribution network. Behavioural Competencies Focus on delivery, Team and business development. Time Management. Good communication skills Does this sound interestingWe would love to hear from you. Our application process in quick and easy. Apply today!

Overview Our client is in a chemical trading, manufacturing, and logistics, with operations across India, UAE, and other global markets is looking for a detail-oriented and organized Logistics and Documentation Executive , based in Andheri East, Mumbai , to manage and oversee all aspects of shipping and logistics documentation. The ideal candidate will ensure accuracy, compliance, and timely processing of documents while proactively resolving discrepancies and addressing issues with efficiency. Key Responsibilities Applying for Chamber of all Sea Shipments. Preparing all SEA Documents for all Areas after loading. Submission of Bank Documents for SEA shipments to Finance Department. Applying for Chamber of all JV orders. Preparing Documents for all JV orders. Submission of Bank Documents for all JV orders. Uploading Documents on Cargo X for all, -JV orders. -Bulk () -Back to Back () Applying for SIRA of all SEA shipments. Keeping track of SIRA applications as per loading sheet and follow up with planner for Documents required for SIRA application. Maintaining Excel sheets for SIRA and Cargo X applications. Preparing all ROAD Documents including bank submission. Applying for SIRA of all ROAD Exports. Keeping track of SIRA applications as per loading sheet and follow up with planner for Documents required for SIRA application. Applying for SIRA for IMPORTS. Coordination With SIRA IT team for website issue. MOFA application EXPORT & IMPORT as per the instruction of Planner. TRANSFER OF OWNERSHIP task for Lester till Dispatch. Coordinating with Terminal Team for Dispatch orders of Lester. MOH application as per planners request. Handle Delivery Order (DO) documentation. Manage bulk documentation, including B/L amendments, switching, shipping invoices, and customs declarations. Oversee transshipment documentation. Must Have Expertise in bulk vessel documentation. Knowledge of port operations and customs clearance processes. Proficiency in handling insurance claims and customer complaints. Experience : 4-7 years of relevant experience PG Diploma in Shipping, Logistics & Supply Chain Management or equivalent. Certifications in International Logistics, Logistics Management, and Supply Chain Management are a plus.

By joining Emerson as Engineer. Senior Engineer - Quality you should be having good knowledge & exposures on handling customer complaints (receiving, documenting, investigating, and resolving customer complaints promptly and authoritatively), ensuring customer satisfaction and identifying improvements. This will include conduct brainstorming sessions with relevant customers and address complaints thru problem solving methodologies, Deep knowledge & experience in Kaizen, Poke Yoke and Problem-Solving techniques. In This Role, Your Responsibilities Will Be: Actively listen to and understand customer complaints, whether through phone, email, chat, or in-person interactions. Accurately record all details of the complaint, including customer information, nature of the issue, and any relevant context and gain relevant information and evidence to understand the root cause. Prepare reports and Analyze complaint data to identify trends, patterns, and potential areas for improvement Follow up and work with customers to find satisfactory solutions to their issues Liaise with other departments or customers to gain information and implement solutions Communicate clearly and insightfully with customers throughout the complaint handling process Keep customers informed about the status of their complaints and any actions taken and maintain accurate records of all complaints, resolutions, and customer interactions. Proactively identify and address potential issues before they raise into complaints. Use customer feedback to improve products, services, and processes Collaborate with team members and management to develop standard methodologies for complaint resolution Monitor and supervise customer satisfaction levels; Build and maintain customer relationships. Prepare customer complaints metrics and share it to respective peoples to initiate improvement actions, wherever required. Who You Are: You keep in touch with internal customers, build the customer relationships, understand the importance and interdependence of internal customer relationships, balance planning with actions, research initiatives and try innovative approaches, stay aligned with your goals and stay productive, focus on priorities and set stretch goals, apply systems and technology to stay on track, convert ideas into actions and produce results with new initiatives. For This Role, You Will Need: Confirmed understanding in National / International standards for QMS, Materials or Valves. Good presentation skills. Detailed knowledge in 8D report preparation. Knowledge in Quality system / process / product audits. Strong verbal and written communication skills; ability to write technical documents in English. Hands on Experience in Excel, Word, Outlook, power point presentations and etc. Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your familys physical, mental, financial, and social needs. We provide a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Coordinate marketing and effective implementation of the promotional strategies for all services the hotel has to offer; Create the annual marketing plan and follows it on a monthly basis; Manage the newsletter and social media including engagement, content creation, scheduling, monitoring, writing and posting all status updates within the brand guidelines; Optimize the awareness of different hotel outlets and events; Create the annual events calendar as well as initiate regular marketing meetings; Create marketing, PR reports and press tools; Delivers a monthly report, and newsletter for the hotel Liaise with local/regional media; prepare press releases of events; Assist departments with creative ideas; Ensure the consistency of all marketing collaterals with Accor, Novotel and ibis standards, create the promotional materials, brochures, and leaflets and follows production; Digital Acquisition marketing - SEO, OTA s, Accor Loyalty Programs, website content Optimisation, Metasearch channel Optimisation. Assists in the implementation of the hotels Marketing Communications Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue-generating departments. Ensures that Marketing Communications activities are aligned with the Corporate Marketing Strategy, and guidelines and that the Hotel actions have been implemented where appropriate. Attends regular departmental marketing communications meetings and ensures departmental briefings and meetings are effective and conducted as necessary. Ensures that all collateral and contents meet Novotel and ibis brand standards consistently Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily Attends all official functions as a representative of the Hotel and represents the hotel as a spoke person, master ceremony for any Hotel special program or occasion, as needed Attend social events both in-house and outside. Receives in the Hotel V.I.P guests. Develops a public relations program for the hotel based on its marketing goals. Liaises with Marketing agencies in targeting specific markets and developing public relations strategies to reach these markets. Coordinate and manage media and public interest to generate coverage and maintain awareness. Acts as the hotel s liaison with the PR Agency and media to promote good publicity and counteract bad publicity. Develops media contacts, and plans press conferences and other press activities. Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media for promotional activities; prepares and issues press releases. Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel. Promotes the desired work culture around the core values of Trust, Integrity, Respect, One Team and Service of the Accor Hotels Group and the brand ethos. Maintaining and updating the marketing database. Develop and manage the production of events, and marketing collateral and ensure that deadlines are met. Coordinating, planning marketing and implementation of campaigns with sales activities. Handle and coordinate all media requests and enquiries in a timely manner Develop and create media releases, key messages, media FAQs, speeches, and presentations where required. Media tracking and tabulation, keep up with current marketing trends, innovations, communication techniques and any media regulations. Maintain, update and promote via websites, social media handles, and e-mailers with information on events and ongoing activities. Meeting and entertaining journalists. Working closely with design agencies and assisting in new product, and service launches. Maintain effective internal communications to ensure that all relevant company functions are kept informed of the marketing objectives. Any matter which may affect the interests of the hotel should be brought to the attention of the Management Bachelor s Degree Minimum 9 years of experience in a similar role Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint

Roles and Responsibilities Provide after sales service support to customers, ensuring timely resolution of issues related to valves and industrial equipment. Handle customer complaints and concerns in a professional manner, identifying root causes and implementing corrective actions. Conduct repair and maintenance activities onsite at customer locations as required. Manage spare parts inventory and logistics for efficient delivery to customers. Collaborate with internal teams (e.g., production, quality) to resolve technical issues and improve overall product service. Desired Candidate Profile 2-5 years of experience in after sales service engineering or similar role. Diploma/B.Tech/B.E. degree in Mechanical or relevant field. Strong knowledge of manufacturing industry practices, particularly in valves. Excellent communication skills for effective interaction with customers.

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

Alembic Group is looking for Manager - Sales Force Effectiveness to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Role & responsibilities: Customer service executives will be responsible for handling customer complaints and concerns. Should have skills of which will enable them to understand and resolve issues. They should be able to analyse the cause of the problem and resolve the same. The role likely involves managing customer inquiries, resolving issues, and ensuring a positive customer experience. They will also be responsible for maintaining customer records, handling complaints, and providing product or service information. Additionally, they might play a key role in implementing customer service strategies to enhance satisfaction and retention. Preferred candidate profile Hindi/Malayalam and Hindi/Odia language is Mandatory

About KIA India KIA India is a leading automobile manufacturer dedicated to providing innovative, stylish, and high-quality vehicles tailored for the Indian market. Since its entry into India, KIA has quickly become one of the fastest-growing automotive brands, known for its strong focus on customer satisfaction, cutting-edge technology, and robust after-sales service. KIA India is committed to delivering exceptional customer experiences through continuous innovation, digital transformation, and a wide-reaching dealership network across the country. Key Responsibilities Implement Customer Experience (CX) initiatives and programs at dealerships across India to elevate customer satisfaction. Enforce Sales Standard Operating Procedures (SOPs) at dealerships ensuring consistent and effective sales processes. Conduct comprehensive Sales Process Audits to identify gaps and improve dealership performance. Analyze Sales Satisfaction Index (SSI) data and collaborate with dealers to develop actionable improvement plans. Evaluate Product Satisfaction Index (PSI) findings and formulate dealer-specific action strategies. Manage and resolve sales customer complaints across assigned dealerships, utilizing customer feedback and survey data for continuous improvement. Develop and implement Customer Experience Improvement Action Plans, tracking their progress. Support the recruitment and onboarding of Sales Customer Care Managers (CCMs). Assess manpower requirements for key roles, including Customer Care Executives (CCEs), hostesses, and support staff. Coordinate regional Salesforce campaigns by driving network-wide engagement and execution. Promote customer engagement via digital platforms by increasing My Kia App registrations and participation in Customer Rewards programs. Implement key digital tools and initiatives in the field such as Dealer CRM and Virtual KEC. Enhance the quality and accuracy of customer data across dealership networks. Monitor and report findings from Sales Exit Interviews. Oversee and review the performance of Dealer CX teams to ensure high standards. Prepare and lead customer meetings to gather feedback on new programs and initiatives. Education: B.Tech /BE /Diploma/ Graduate

Summary of the Role: The candidate will be looking after sales service activities of the product and will be responsible for Supporting Distributors & Customers in International markets. Responsible for handling failure of product, analysis of failure, spare part arrangement, follow-up & warranty management. Role & responsibilities Hands on experience in After Sales Service function in an automobile industry in export market. Product support/ product improvements Product feedback from field Field & Plant Interface Warranty -FOC claims preparation & monitoring post replacement performance PDI of new vehicles Technical Literature - Field communication & Service circulars, technical bulletins New product seeding & field feedback - Monitoring & reporting to QC/ Production after failure analysis Training to IB technicians and Workshop Managers - Training at Central Training Center (CTC) Dealer Development- New distributor infrastructure development Field Visits -Visit to international market countries for critical complaints and product feedback Preferred candidate profile Diploma/ Degree (Mechanical / Automobile/ Electrical) 8 to 10 Year Experience in Automobile Industry hands on experience in service (International markets)

Quality Process, Set Up approval / in process inspection.Internal Rejection awareness,reduce COPQ.Verification of corrective actions, on internal rejection, customer complaints.SPC /MSA/Layout /Product,Process Audit activity,PPAP Required Candidate profile Degree in Mechanical or diploma. Fresher or Six months experience in quality department. EXCELLENT ENGLISH COMMUNICATION. Knowledge of GD&T symbol, Quality process. PF,ESIC,Canteen,Bonus,Mediclaim

Roles and Responsibilities International Domestic Call Centre Email/Chat/Voice About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Act as a liaison between the delivery team, customers, and vendors. Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. Manage KYC and documentation of customers for smooth order processing. . NO target based calling Desired Candidate Profile Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh