2040 Customer Complaints Jobs - Page 21

GAR (Global Accts Rec) is looking for an efficient and detail-oriented Billing Analyst to join the billing operations in our company. The Billing Analysts responsibilities include coordinating with other departments to ensure all sales and orders are accurately invoiced for, setting clients up for billing, issuing invoices, and ensuring invoices correspond with balance sheet reports. To be successful as a Billing Analyst you should be able to work independently and efficiently under pressure. Ultimately, an outstanding Billing Analyst should be able to ensure smooth and accurate billing operations. Understanding of Accounts Receivables process Create invoice by collecting quantitative data available in various upstream tools Processing of all manual and automatic invoice requests and distribute invoices to customers Process new contracts and sales, collaborate with other departments to ensure billing accuracy Address customer complaints and questions, keep track of accounts receivable and transactions Assist with customer account reconciliations Prepare and present analytical reports Support monthly and quarterly audits and clean ups Bachelors degree in accounting and commerce (B. Com) Knowledge of Excel at an advanced level Experience with Microsoft Office products and applications 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

Deployment of QA Improvement Plans for Customer Awards in plant Review of deployment of QMS requirements across all processes within plant Conducting and Review of Internal systems (IATF/MSM) audits Coordinating Customer QAV audits New DOJO set up,

Quality Head Reporting to MD, Authorized to stop the production, dispatch to correct Quality problems Responsible for conducting Product audit, Layout Inspection, Process revalidation as per the plan. Responsible for non-conforming products are not shipped Responsible for reviewing the trend of the product / process. Responsible for maintaining the calibration status of the measuring and monitoring devices Responsible for Conducting MSA for the measuring devices as per the plan AUTHORTIES: Authorized to approve and release the product before dispatch. Authorized to decide the status of non-conforming product. Authorized to visit and Audit the Suppliers to ensure their ability to meet requirements. Authorized to initiate necessary corrective actions based on product / process trend. Quality Supervisor (Sr. Engg, Q. Engg) Reporting to Quality Head, Authorized to stop the production or dispatch to correct Quality problems Authorized to segregate the parts during night shift. Responsible for the Conformance to the customer requirements Responsible for non-conforming products are not shipped Responsible for preparing the Inspection standards for the products Responsible for First off, Patrol inspection Responsible for Final inspection before dispatch Responsible for ensuring the product parameters are in line with the product specifications. Responsible for maintaining the Quality of the product in different stages Responsible for Identification and containment of non-conforming product Responsible for supporting CR in submitting corrective action reports to customer for the complaints. Responsible for conducting Regular Supplier Audit

Production & Quality Manager for HR recruitment service providing company in Bangalore good experience in manufacturing industry shop floor related work production, product development, process engineering machining quality systems customer handling Required Candidate profile BE in mechanical/Electrical good experience in Quality Production department manpower handling customer quality computer ready to join immediately not working person first preference business progress

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Ability to work under pressure to meet tight deadlines while maintaining attention to detail. Proficiency in solving queries related to products/services offered by the company.

Role & responsibilities Resolve complaints / escalations received through Emails on Nodal Desk Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. • To proactively highlight issues and process improvement to reduce escalations Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Preferred candidate profile

About The Role JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred

About The Role Job Responsibilities: Should have experience in Mortgage Loan, Loan against property Generating business from Direct Business. Monitoring pre and post disbursal documents formalities. Monitoring & resolving Infant delinquent cases Building relationship with current and prospective Customers Providing off roll incentive inputs for timely processing Meeting HNI customers for Business Loans Generating corporate leads and closing them Achieve the branch/location target through the team which includes branch sales target, ALR ,controlling PDD/delinquency Job Requirements : Comfortable with using MS Word and MS Excel Good Communication and interpersonal skills Demonstrable team management skills Ability to collaborate, delegate and motivate Educational Qualifications: Should be graduate and above Work Experience: Minimum work experience of 3 years Exposure in similar industry would be preferable Exposure to secured lending asset products viz. Home Finance/Personal Loan/Educational Loan etc can be considered

About The Role Responsible for the achievement of TFX targets assigned to the branches/channels Takes care ofabout 6 12 branches and mostly aligned with ABM of branch banking, OR, a particular business segment (like Privy, Wealth, WCG, CorpSal etc) Identifies the TFX & FES opportunitiesin the assigned catchment segment Regularly interacts with the branches channels and presents the analysis of stock, market intelligence Identifies the training needs and puts the capability building plan in place Gathers the gather market information competition trends to facilitate product developments improvements by H O Product team Monitors the services standards/TAT and fixes the gaps, if any, by taking up with H.O Responsible for the quality of the accounts and compliance issues Ensures all customer queries/complaints, if any, are responded within the defined TAT Ensures that the branches channels are adhered to all processes & guidelines Responsible for the channel team"s productivity Personality Traits & Required Skills: Should have the business acumen to spot the opportunities and make a business case to penetrate the market by preparing catchment specific strategyAbility to engage with various channels across Consumer Bank and leave a positive impact in every interactionMust be an effective communicator. Need to have good articulation skillsShould possess good analytical & presentation skillsQualification:B.E/B.Tech & MBA the most preferredCA second preferenceMBA is a must for the candidates, other than CA OR B.E/B.TechExperience, Age & Grade2 - 8 years of relevant experience, i.e., Trade & Forex

About The Role Elite Relationship Manager Department Retail Liabilities Location Number of Positions Level Manger Senior Manager Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets . Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction 3 to 4 years work experience, At least 1+ years at Relationship Manager Role. Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self motivated with a passion to achieve.

EquityResearch Analyst About The Role s Work Experience Atleast seven years of work experience in equity research with mutual fund,insurance company or broking entity. Reasonable experience in covering Capital goods and Power utilities will be preferred. Academic Qualifications CAMBA CFA Key Result Area Stockrecommendations performing better than the respective sector indices About The Role s EquityResearch Trackingcompanies under coverage with proper understanding of the various macro andmicro factors impacting them Regularinteractions with the company management and other intermediaries Givingstock recommendations with both relative rating and target prices Maintainingfinancial models for all companies under coverage to support therecommendations Modelportfolio construction for respective sectors under coverage for clearcommunication of stock preferences Understandingrequirements of different portfolios and give appropriate stock recommendations Writingupdates on quarterly results and other interactions Stockevaluations will include both listed and unlisted equities Providingcompany updates as per regulatory requirement

About The Role JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred

About The Role Job Role: " Enhancement of Deposit pool from Customers " Establishing standards and delivery of service " Sale of non-deposit products. Cross selling targets progressively " Sale of MF and Insurance products " Fee Income " Branch Administration " Regulatory Compliance " Manage productivity and overall morale of branch team members " Overall responsible for break-even and P&L of branch Job Requirements " Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities " Must have had Sales experience and exposure, preferably of Liabilities products " Qualifications- MBA CA/ CAIB " Good Leadership skills (though more tactical than strategic) " ThinkerDoer 40:60 " In-depth understanding of financial instruments, markets and macro micro economic processes " Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" " Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

About The Role JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets . Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements 4 to 5 years work experience Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self motivated with a passion to achieve.

Position - Business Relationship Manager - Business Loans-Consumer Service Group-Sales Job Role: Responsible for developing good relations with Internal Teams & Corporates to generate leads (Both Dealers and Vendors) Ability to map the markets to identify Vendors/Dealers associated with the on-boarded Corporates Managing end-to-end Customer on boarding, i.e. starting from analysing their requirements, structuring the loan, negotiating commercials and ensuring disbursement Identify New corporates for tie-ups and working with product team to design programs Managing the relationship and ensuring utilisation of limits To be alert on competitive elements in the target segments (viz. other banks/NBFC) & Augment the presence and penetration of the Kotak brand in the target market Job Requirements : Working Capital Product knowledge is required as well as have a good understanding of different business models, cash flows, Risk. Ability to understand financials and propose deals is critical MBA/ CA mandatory Experience of 2 years Plus Strong oral and written Communication & should be able to Negotiate well.

About The Role JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred

About The Role Kotak Mahindra Bank Job Role"Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter Term Sheet issued by the business credit team."Stamp Duty as per Legal Stamp Duty Grid is adhered too."Limits & Collateral Maintenance."CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions."Updating of PSL for CCOD product basis the PSL template received from business along with TS SL."Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk."Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products."Insertions (documents received post disbursement)."Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained)."Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved"."Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET Register (in case of non-ET transactions, if any)."Handover of PDC SPDC"s to the Vendor on a weekly basis & receive acknowledgement."Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions)."Confirmation to DMT for Release of property & verification of the property documents before releasing to customer RM customer service."Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit"Qualification Graduate Post-GraduateJob Requirement Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

About The Role JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred

About The Role Role: Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category A priority customers Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy Cross sells bank products to existing set of Customers Informs customers of new products or product enhancements to further expand the banking relationship Plans and conducts special sales initiatives and events for prospective and existing clients Coordinates with other group companies to provide seamless access to other products Maintains complete relationship record for assigned customer accounts Job Requirement: Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer services MIS generation Graduate - 4 -6 years of experience AMFI IRDAPost Graduate - 2 -4 years of experience AMFI IRDA

About The Role Premier Acquisition Manager Business Banking KRAs: Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CA customer"s along with entire Family Banking relationships Penetration of Business Banking products like CMS/POS/Beat services to CA customer. Sources new to bank customers through external individual efforts and acquisition channelDesired Candidate Profile: Customer orientation High energy levels with a motive to succeed Had managed & Sourced Business Banking customer"s Background in order of preference Banking, Financial Services Graduate2-3 years of experience Post Graduate2 -3 years of experience Age Limit 30 Years

Cluster Manager - Corporate Employee Solutions-Corporate Employee Solutions-Regional sales Enhancement of Deposit pool from Customers. Establishing standards and delivery of service. Sale of non-deposit products. Cross selling targets progressively. Sale of MF and Insurance products. Fee Income. Branch Administration. Regulatory Compliance. Manage productivity and overall morale of branch team members. Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities. Must have had Sales experience and exposure, preferably of Liabilities products. Qualifications- MBA / CA/ CAIB. Good Leadership skills (though more tactical than strategic). Thinker: Doer 40:60. In-depth understanding of financial instruments, markets and macro micro economic processes. Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT. Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

About The Role Coordinate with government missionaries/district personnel/collector to identify women centric groups in lead state (SHGs, Angadwadis, CBCs etc.) Coordinate with Marketing team for insurance awareness campaigns in TN & Puducherry Schedule monthly meetings with other insurers & IRDAI SLCO Identify & liaise with gram panchayats sachivs (esp. in allotted districts) Business planning for the lead state - along with the national head Experience in handling rural markets, micro insurance business or some background of working with MFIs in the past Strong understanding of Life Insurance (LI) products and their features Good understanding of government schemes and government departments Comfortable in handling government personnel, district personnel, etc. Full-time employees who are >=24 months with KLI & at-least ME rating in last 2 appraisals cycles Employee should be free of disciplinary action throughout his/her tenure at KLI Employees can apply for at the same grade level or one grade higher Employees can apply for IJP after 1 year from their last promotion No approval is required from the current reporting manager/HOD for applying for any IJP An employee can apply for more than one IJP at a time

About The Role Job Role: Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM CEC. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team Ensure superior ground coverage of the customers mapped to VRM and ROCE team Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement NPS Ensuring on ground Customer experience translates into desired NPS at a portfolio level Job Requirements: Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience Experience of managing a large feet on street 20+, team remotely. Experience field sales in BFSI preferred. Excellent communication skills Verbal & Written Flair for Sales Good listening skills and strong communication abilities. Team Player with deep sense of working in matrix structures.

About The Role Needs to have a good knowledge of Local market. Must have experience in that Geography To understand clients business & provide appropriate products To cross sell various products like Current Account/Savings account/Life Insurance and General Insurance To build relationships with key persons in the target segments & build client trust & confidence. To be alert on competitive elements in the target segments (viz. other banks etc.) &Augment the presence and penetration of the Kotak brand in the target market Improve efficiency by monitoring accounts sourced, do top ups on existing loans when possible Job Requirement: Graduate MBA Experience3-4 years in the local market, preferably some background in Credit & Sales Knowledge is required - ability to get the customer to buy into the asset proposition- healthcare loan, amount, rate & fees. Should have good oral and written Communication skills. Job Knowledge- The candidate would need to handle Sales for a gamut of products like WC, supply chain

About The Role Job Role Manage big ticket size clients having group exposure above 5 Cr Build strong and effective relationship with Promoters and build client trust and confidence Understand business models, target segments, cash flows and structure WC solutions to best suit customer needs. Achieve a minimum of 15% YOY growth in the portfolio by way of enhancement and achieve a minimum business target as defined in the SOP. Ensure timely closure of all pending PDD"s. Tracking and liaison with customer for any stock statements submissions pending, Stock insurance pending and ensure timely stock audit gets done. Visit to client locations at frequent intervals to stay connected and ensure growth and functionality of business model. Maintain optimum portfolio hygiene by ensuring entire churning is routed through KMBL and push for closure of other CA"s. Push client for optimum utilization and track the utilization pattern MOM to identify any unusual transaction. Ensure minimum delinquency and work towards exit of clients identified in EWS. Be the face for the customer for his entire WC solutions. Provide timely advice and keep client updated with latest developments and pitch products beneficial to customer for smoother working. Liaison with internal departments credit/ops/trade desk/branch to facilitate client issues and ensure that the same are resolved within minimum TAT. Drive cross sell products and book penetration in allocated set of clients. Generate leads from existing customers and on-board new customer"s basis existing relationship management. Maintain CASA book and generate float income by opening all group accounts. Tracking of trade and forex transaction done by customer and generating income opportunities from this. Job Requirement Preferably MBA/ CA Experience2-3 years experience in the local market preferably some background in Credit & Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate & fees. Strong oral and written Communication Relationship Management Skill