2040 Customer Complaints Jobs - Page 24

6–10 years of experience in customer support/call centre management Experience in managing centralized customer care operations Team handling exp Excellent comm skills Gurugram candidate preferred Good in Ms excel

customer queries via phone, email, chat Handle customer complaints, provide appropriate solutions & follow up to ensure resolution. Maintain records of customer interactions, process customer accounts & file documents. healthcare domain (preferred)

Job Purpose Job Purpose Description Job Context & Major Challenges Job Context: The green field project is executed to set up a Carbon Black Manufacturing facility of 240 KTPA production capacity along with a captive power plant of 57 MW Capacity (Phase 1 will have 120KTPA production capacity for carbon black and 38 MW power plant). During project period, Warehouse manager is responsible to lead construction and commissioning of packaging and warehouse infrastructures on time and as per required quality standards. During operations phase, this position will head effective operations of Packaging and Warehouse which includes dispatch of Finished Products. Major Challenges: To understand project progress, technology and engineering designs in a short period and lead project execution. To achieve accurate and OTIF dispatches and ensure zero packaging and dispatch related customer complaints. Job Challenges: Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 1.Commissioning of Packaging Facility Safe and timely commissioning of -PEB Building for Packaging and warehouse areas -FG Storage Silos -Automated Packaging Machines -Product transport conveyors through effective collaboration with Silo package vendor, Packaging machines vendors, construction contractor and internal stakeholders. 50% KRA2 2.Commissioning of FG Storage (ASRS) Facility Safe and timely commissioning of -ASRS system -DCS and SAP Integration through effective collaboration with ASRS (Automatic Storage and Retrieval System) vendor, construction contractor, Engg & Project teams. 50% KRA3 1.Packaging Operations To plan and execute packaging operations and deliver required standards of safety, productivity, efficiency and quality. To target and achieve zero defects in packaging operations by implementing strong control measures To implement OEE measurement system and continuously improve machine and manpower productivity. 35% KRA4 2.Warehouse Operations To lead and direct automated (ASRS) warehouse operations and deliver smooth dispatches as per customer requirements and optimum FG inventory. To maintain the automated warehouse by effective troubleshooting as and when required by collaboration with IT function and engineering functions. 35% KRA5 3.Safety and Sustainability To implement all safety procedures and protocols in packaging and warehouse operation and achieve zero reportable incident. To ensure world class standard of housekeeping and waste & spillage management in packaging and warehouse areas. 15% KRA6 4.Documentation and Reporting Prepare daily, weekly, and monthly stock reports and submit / circulate them to relevant stakeholders. Ensure all good movements are logged in SAP and inventory management system. To implement strong controls to ensure accuracy of inventory (Book Vs Physical). 15%

Implement the sales strategy for OTC (Over the Counter) sales in the designated area - Garments) for the Linen Fabric business of JST to improve market capitalization and to achieve business objectives Job Context & Major Challenges Challenge is to promote and sale Linen fabric in OTC and dominate in domestic market despite growing competition from other domestic suppliers. To create demand for the Linen fabrics among Indian consumers in the market environment where the scope is much yet. Challenge is to continuously enrich product mix through new product/design development for expanding the customer base and profitable growth. Catering to the market with existing lead time as fashion trends and preferences are very volatile Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Sales Operations Acknowledge customer inquiry within 24 hrs Discuss technical specs. such as construction, count etc. with customer and confirm orders as per capability and capacity Coordinate with Design & Development teams to prepare samples and ensure their timely dispatch to customers Negotiate pricing (to certain limit), payment terms, delivery schedule and mode of dispatch with the customer Obtain sales order confirmation from Customer with agreed technical specs. & T&C KRA2 Production & Dispatch Follow up with PPC & Production for status of order in process & highlight deviations, if any Track the production & dispatch schedule and keep customers in loop Inform customers of the consignment dispatched with relevant details Coordinate with Packing dept for ensuring matching customer needs of packing for samples and finished goods. KRA3 Customers Financial Assessments / Receivables To prepare detailed customer profile by visiting the customers and take reference from market to estimate & recommend credit limits. Daily monitoring of the Receivables status and to maintain their Ughai within limit and maintain control over dues. Pursue for critical / delayed Ughai (Receivables) , if any. KRA4 Customer Complaints Manage all customer queries post sales and provide solution for their problems Coordinate with Quality Dept for suggesting technical solutions Share customer feedback to Production & Quality depts. for preventive actions KRA5 Business Development Develop new customers through connections & references Administer Annual customer satisfaction study

Goal Key Result Area Actions / Deployment Business Growth & Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting & WIP sites - 30% of booked sites. Regular Site Audit reporting shall be shared with action plan thereon for team to take it forward and report shared by 5th every month. Track, monitor and enhance the NPS Scores for the geography by creating awareness across all stakeholders. Ensure SOPs & policies are adhered by the team across the unit & sites Own the end-to-end responsibility of driving the painting services portfolio in the unit. WIP sites audits - 20 no per month per CSO for single unit Complaint Management Manage the Complaints team to ensure customer complaints are investigated and addressed timely. Assist HO & helpline to collate the observations regularly Daily tracking of all complaints and ensure resolution within defined SLAs Visit the complaint site - Monthly consolidated analysis of Complaints, Action taken report and reporting to ASM Asset Management Tools, Implements & Paint Material Management Maintain an inventory of all assets - Tools, Implements , Painting Material Cleaning Kit /Plastic rolls : Ensure the Cleaning Solution, Plastic films, are used on all sites Safety Gears: Ensure that safety gears purchased by unit are used on all exterior sites and be part of audit & decide re-order level. Sanders, Rollers & VC: Ensure all Equipments are regularly in workable condition, monthly reporting of condition Mosituremeter, Distance meters: Checking regularly usage as per norms and reporting for deviations To ensure Paint Material delivery as per norms at Customer Sites Training Development of Painters & TEAM Training monitoring for painters/team etc - monthly Database updating and to update Modules wherever relevant, evolve the Training Tracker making it more updated and incorporating audit findings to review training status by 5th every month Imeplement newer modules whenever shared by Training team Liaision with Service Provider Painter Cells & Dealer Management Recruitment & enrollment of the Painter Cells as per demand Induction training and evaluation of the Painter Cells Performance Review on monthly/ quarterly basis of each Painter Cells Team Management Recruitment, Training & Reporting Recruitment of Team & alignment with the Services roadmap to ensure adherence to business plans Manage and grow the talent within the team by driving people management initiatives along with performance review on monthly/quarterly basis All training agenda needs to be administered to the unit in time and the effectiveness/ implementation, tracked and reported

This Position is based on Kolhapur Location and There is no accommodation facility. Female candidate is preferred for this position 1)To coordinate in order generation and tracking order status to ensure timely shipment of order. 2)To coordinate in following up with customer regarding pre-shipment and final order dispatch 3)To coordinate in handling customer complaints 4)To coordinate in sending fabric samples to customers. 1) Feeding details such as ex-mail, quantity etc. in TTF andforward to design team Tracking order while in production phase Prioritizing orders in coordination with PPC in case of critical customers or urgent orders Following up with inspection, PPC and warehouse on a regular basis and once order is ready, inform marketing team. 2) Coordinating in sending pre-shipment sample to customer with dispatch details and after approval from customer, release bulk order Providing final order dispatch details to customer Coordinating in payment follow-up with customer. 3) In case of order issues, coordinate with respective departments to analyze the complaint In cases of goods return, arranging for transportation in coordination with commercial department and updating return details in system Preparing claim note w.r.t return material and submitting to accounts department post approval 4)Coordinating with sampling team to ensure timely courier to customer Providing dispatch details to customer and following up with commercial department in case of delayed dispatch.

Education- Bachelors of Fashion Technology Key Result Areas:- Create seasonal concepts and designs 1.Interact with Designer, Brand Designer for the inputs on the new seasonal collections and range planning. 2.Conduct seasonal market surveys to understand the competition trends and evolution of category in the market. 3.Develop concepts as per the guidelines of Brand designer and Presentation of concepts to obtain views and finalize the final range for the season. 4.Develop the seasons range presentation boards and samples with the help of sourcing and product teams and arrange to help organize the trade show. 5.Present, influence, sell at the trade shows to meet the business goals and also collect feedback on the line. Finalization of Samples 1.Make detailed indents for each sample with specs, artworks, colorways etc.; clearly defined 2.Handing over detailed DMH notes to sampling merchandiser 3.Approval of the final gold seals made by sampling merchandiser Product/ Design Innovations 1.Develop innovative garment designs, fabrics, styling, fits etc. 2.Make PD briefs Customer Service * Spend time with the customer to understand his needs and the requirements of the end consumer * Respond to customer complaints and ensure the same is resolved by the Head Office * Partner the customer in planning his business growth * Ensure proper processes are followed while dealing with returns from the customers Collections * Review outlet wise collections and ensure outstandings in the territory are within the prescribed limits * Closely monitor performance of outlets to mitigate risks of defaulting

A QA executive in the Freshalicious Super Bazaar Pvt Ltd is part of a QA team responsible for managing factory level Food safety management system. Line manage, food safety team to implement FSMS . Activities would include but not limited to implementing SOPs, evaluation of process, audits, testing methodology to meet regulatory compliance, documentation and training. They will design and develop quality procedures as required by the operations and ensure that production is maintained at such standards. Monitor and report quality KPI s. Quality Assurance team member will participate in activities to monitor, operate and provide technical support to the above-mentioned activities and work to produce safe products as per fssai and set organisational fsms norms. Job Description: Broad Area - Quality Assurance Factory Operations/Private Label/ Retail : Establishing and implementation of all standard food safety parameters mandated by the internal quality policy of the company and regulatory authorities. Supervise the Vendor staffs and provide guidance and feedback of the respective location. Oversee all product development procedures to identify deviations from quality standards Be on the lookout for opportunities for improvement and develop new efficient procedures Ensure timely corrective action on non-conformities appearing in the system and institute preventive actions to eliminate recurrence of non-conformities. Responsible for creating/ monitoring & improvement of food safety documents like Manuals, SOP, SSOP, work instructions, formats, Quality Control Plans, Master cleaning schedule, Master sanitation schedule & Area line clearances for Retail & Vendors Responsible for documentation management of RM Specifications, PM Specifications, FG specifications, Audits reports, GMP, COA reports, Formats, SOP, Inspection reports and Manual. Understand customer needs and requirements to develop effective quality control processes. Set requirements for raw material or intermediate products for suppliers and monitor their compliance. Will assist in data analysis and preparing reports on food quality status to relay to top management. All Private label vendors auditing/documentation verification & assist the procurement team in on-boarding with the procurement team Production witnessing & verifying the RM used & FG packed for the private label products Ensuring that the products packed are as per our supplied specifications All Customer Complaints for Private label products to be addressed & RCA & CAPA to be done for the same Maintaining Vendor Relationships along with the proposed activities Retail Audits within & outside the city Corrective & Preventive actions to be suggested for Gap analysis for audits Quick Commerce partners complaints to be addressed & provide with RCA & CAPA for the same Day to day reporting to top Management Customer complaint handling: Will support CS team in review and respond to customer complaints related to Private Label products and feed back to respective departments. Will be in charge reviewing of RCA & corrective action for the quality complaints related to Private Label products & Retail for respected geos. Weekly and Monthly Customer complaint review and identify key area for scope of Improvement and prepare action Plan with all stakeholder Other Requirements: Some travel required with occasional outstation travel for partner institution research programmes/ training field staff/ QA implementation/Vendor improvement program at different location or training purposes. Fieldtrip/Travel for the purpose of internal audits and supplier audit. Should possess a license & two wheeler to travel for some vendor location Should be conversant in computer skills. Any other duties or deputation to meet the overall food safety and quality assurance objectives of the company.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Key Responsibilities Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc. Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools. Handle various types of cases related to inbounding, product issues and customer complaints Provide required inputs to seller to manage customer feedback Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging. Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience Document processes & regularly update existing SOPs Review & suggest SOP changes required if any to the team basis input from Category managers Handle various sets of daily, weekly and monthly business reports Onboard new processes if required as per the business needs Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel 1. Ability to effectively and efficiently complete difficult goals or assignments; 2. Demonstrated ability to engage with various stakeholders and be impactful even in difficult situations; 3. Actively seeks solutions through logical reasoning and data interpretation skills 4. Ability to make administrative and procedural decisions; 5. Contributes to a positive team environment. 6. Is data oriented with an ability to identify trends and improvement suggestions and communicate them through the appropriate channels. 7. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures efficiently

Job Role: EQUIPMENT SERVICE TECHNICIAN Responsibilities: Set up, commission and complete documentation for the handover of Lawn Care Equipment such as lawn mowers, brush cutters and battery-operated vehicles. Conduct training sessions for end-users on proper usage and maintenance of equipment, in line with manufacturer guidelines. Attend service calls and address customer complaints promptly and effectively. Provide technical support to customers, including troubleshooting and defect resolution. Carry out additional duties and responsibilities as assigned by management, whether formally communicated or not. Requirements Qualification: ITI certification in Diesel Mechanic / Motor Mechanic Experience: 0 1 year of relevant experience (Freshers may apply) Location: Bangalore, Hyderabad and Mumbai Basic knowledge of mechanical and electrical systems. Good communication and problem-solving skills. Willingness to travel for service calls, if required.

Key Accountabilities Strategic Initial inputs for the Project (Application, Agreement, Maintenance Estimate & Advance, Deposits, Operational & Service requirements etc). Get details of new projects and provide inputs on Estate requirements. Monitor Management & Maintenance of the property. Budget/Estimate Maintenance charges for new projects & Estimate Property Tax. Review Maintenance charges at regular intervals and revise appropriately, as required. Get Final Accounts & handed over to the Societies with balance amounts. Formulate policies for management of property and customer issues. Form Society and handover of Management to the Society. Co-ordinate with Legal Team for Conveyance of the property. Close Issues pertaining to past projects/recently handed over Society/Condos Co-ordinate for preparation of handover kits. Co-ordinate & finalize Agreements/Renewals with Legal Team for installations at projects. Co-ordinate/Clarify with Legal Team on issues/requirements of Estate Management. Co-ordinate with Legal Team on Legal cases filed in the Court. Source for Miscellaneous income in the project Operational Monitor Takeover of Units and Project (Inspection / Snagging / Rectification etc). Monitor Selection/Deployment and performance of Vendors for Facilities/Services, Safety & Security, Cleaning/ Hygiene/ waste disposal /recycling, Food/Catering/ Vending etc. Monitor Customer/Possession details from Sales. Monitor Handover possession to Customers. Monitor Customer Complaints/Queries/Issues on Product and Services and resolution of the same. Ensure Customer Satisfaction Survey and Report to Customer Feedback Committee for improvements. Liaison with Municipal Corporations/Govt Bodies for Property Tax assessment/Land Revenue etc. Monitor Insurance / AMC / Guarantees / Warranty s/Consents/Licenses/Norms etc so as to ensure the same are in place. Ensure recommendations and requirement of ISO. Ensure MIS Reports are generated as required. Developmental ISO recommendations & re-certifications. Estate Management Process reviews. Ensure smooth transition from the company controlled site to Residents Welfare Association.

JOB SUMMARY Develops and implements quality plans, programs, and procedures using quality control statistics, lean manufacturing concepts, and analyses. Ensures that performance and product quality conforms to established company, customer and regulatory requirements. Reviews, analyzes and reports on quality discrepancies related to assembly and process. Investigates problems and recommends disposition, modification and corrective actions for recurring or non-recurring discrepancies. Interfaces with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure requirements are met. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintains quality evaluation and control plans and protocols for processing materials into finished products. Analyzes inspection and testing processes, mechanisms and equipment. Assists with managing Part Files that define statistical analysis requirements and any associated control limits, as needed, for Predisys SPC/SPC. Audits quality systems for deficiency identification and correction. Assists in the process for ensuring that corrective actions (CAPA) are completed in accordance with relevant ISO requirements (ISO 9001 and ISO 13485), Nypro Advance Problem Solving methods, and that documentation is complete and compliant with requirements. May specialize in the areas of design, incoming material, production control, product evaluation and reliability, inventory control and/or research and development as they apply to product or process quality. May assist in process validations/qualifications in accordance with Nypro and customer requirements. Assist with internal supplier third party and FDA quality audits as needed. May assist in support of plant Quality System software validation as needed. Support all company safety and quality programs and initiatives. May perform other duties and responsibilities as assigned. JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Manage grievances and escalate complex issues to senior team members or supervisors when necessary. Resolve customer complaints by providing effective solutions, alternatives, or refunds as per company policies. Collaborate with internal teams to ensure seamless resolution of customer issues. Life Insurance experince is mandatory.

•To Handle the incoming, Inprocess, Final Inspection Quality. •Handling Customer Complaint. •Knowledge of 5 Core Tools, IQC Tools, IPC, IP, NPD etc & 8D. •Have work Experience with same types of Industries. Knowledge of machining

Role & responsibilities KRAs - 1. Ensure accurate and timely marking of vehicle documents in the CRM system. 2. Follow up with sellers for any pending or missing vehicle documents. 3. Manage and maintain accurate car inventory at the hub. 4. Coordinate with internal teams for organized vehicle document management. 5. Use basic Excel functions for data tracking, reporting, and inventory updates. Preferred candidate profile Graduate Customer support experience Immediately available

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 1 year experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

Role & responsibilities Handle Escalated Complaints Coordinate Internally Ensure Timely Resolution Root Cause Analysis Customer Communication Documentation Feedback & Reporting

We are looking for energetic Mechanical Engineers (Preferable if any previous experience) for Quality Management. We would like the person to habdle all customer complaints and requirements for quality enhancements and to maintain quality standards. Need to handle customers for dispatch commitments basd on quality approvals and communicate with them for any further compalints. Both freshers and experienced are preferred.

Role & responsibilities Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers. Be a first point of contact to handle and resolve customer enquiries with accurate information. Evaluate problems of the customers and provide logical lasting solutions. Identify and escalate issues appropriately and ensure a timely response. Ensure best in class customer satisfaction (CSAT) Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process. Educate customers on procedures, and processes to ensure the interaction is valuable to the customer. Ensure escalations are followed up within specified timeline. Go the extra mile to WOW each Customer you connect with Build customer loyalty by follow-up of customer calls. Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company. Schedule adherence as per business requirements Works effectively within the team and contributes to a healthy team-oriented environment. Completes assigned tasks within given deadlines. Preferred candidate profile Minimum 1 years of Contact Centre experience in a Soft Skill driven environment Good English language skills required. Excellent communication skills both written (Email/Chat) and verbal (Voice) Good problem-solving skills Strong interpersonal and organizational skill Good computer skills in all MS Office packages Comfortable to work within an agile team.

Key Purpose of the Job : The Customer Care Associate is responsible for attending calls and handling customer interactions in the customer service toll free number. This includes logging of customer complaints, assigning technicians, addressing service requirements / queries, conducting service evaluations and documentation of calls. Educational Qualification / Experience required : - Graduate degree in any discipline - Experience of 3 to 5 years in call centre - Should possess multilingual skills - Must possess knowledge of spoken Hindi Key Responsibilities : 1. Responsible for attending calls on toll free number and ensuring action is taken to resolve complaints 2. Responsible for attending to enquiries made by potential customers on Toll Free Number 3. Handle calls for feedback and evaluation of aftermarket service 4. Handle After Call Work (ACW) including MIS, documentation Task Analysis: Indicative Tasks 1. Responsible for attending calls on toll free number and ensuring action is taken to resolve complaints Attend to incoming calls on toll free number and log calls in Customer Care System (CCS). Ensure breakdowns calls are immediately assigned and action is taken. Use and adhere prepared / set script while receiving calls and during interaction with customers, dealers. Ensure adherence to call answer timeframes, call hold time, calls in queue as per defined procedures. Provide initial level inputs / guidance to customers to resolve issues based on checklists, quick reference guides and other support materials. Provide customers with tracking numbers to be used as reference till issues are resolved and closed. Assign and direct calls / complaints to aftermarket service based on product range, customer locations and other parameters. Track and monitor progress made by aftermarket service technicians including dealer technicians. Escalate unresolved customer complaints / issues / complications to higher levels, as necessary. Seek confirmation from customers on resolution of complaints and complete closure documentation. 2. Responsible for attending to enquiries made by potential customers on Toll Free Number Use and adhere to prepared / set script while receiving calls and communicating with customer. Provide basic / first level information to potential customers with inputs from product documentation, user manuals, quick reference guides and other support materials. Based on product range, customer, location, direct the enquiry to concerned Sales Engineer / Area Sales Manager. Provide support to AMC enquiry generation by providing potential / existing customers information on AMCs. 3. Handle calls for feedback and evaluation of aftermarket service Use and adhere to prepared / set script while making calls and communicating with customer. Use appropriate questionnaire based on customer stage in customer life cycle (for example, post commission, post installation, post resolution of complaint). Escalate any issues / queries raised by customer to appropriate teams. Record responses made by customers in the database and ensure accurate documentation. 4. Handle After Call Work (ACW) including MIS, documentation Prepare complaint register, update records as and when action is taken. Keep accurate records of enquiries, discussions, correspondence with customers in database. Provide support in other activities in aftermarket (for example, identify discrepancy in dealer e- reimbursement settlement by studying the difference in batch wise amounts). Extract recorded information from database and prepare reports for periodical reviews. Provide ad hoc reports / information as and when required by business.

Hiring Only for Candidates from Mumbai Location. Company's Details & Criteria: Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat (Blended Process) Shift Timings: 6.30am to Midnight 11.30 PM (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for Immediate joining. Salary Package: Between 16,500 Up to 18,200 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Mandatory: Excellent Communication Verbal & Written in English. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Ramesh pal -7303443025 Kindly drop your resume on below mail ID ramesh.pal@foundever.com

Hiring Only for Candidates from Mumbai Location. Company's Details & Criteria: Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat (Blended Process) Shift Timings: 6am to Midnight 12am (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for Immediate joining. Salary Package: Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Mandatory: Excellent Communication Verbal & Written in English. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

We are seeking an experienced and skilled 2 Wheeler Service Manager to lead our service department in Silchar, Assam. The successful candidate will be responsible for overseeing the daily operations of the service department.

Job Title: Assistant / Deputy Engineer - Quality Job Description: We are hiring a Production Engineer Injection Molding to manage in-house manpower, analyze process rejections, and maintain quality compliance during shift operations. The ideal candidate should have a strong understanding of molding processes and inspection training. Key Responsibilities: Handle in-house manpower efficiently during the shift. Possess sound process knowledge of injection molding. Conduct rejection analysis and identify root causes using tool knowledge. Be aware of and address customer complaints . Train and evaluate inspectors to maintain quality standards. Conduct process capability studies for SC (Significant Characteristics) / CC (Critical Characteristics). Participate in internal and external audits and address queries during the shift. Must-Have Skills: Injection Molding Problem Analysis Preferred Knowledge: Rejection & Defect Analysis Inspector Training & Supervision SC/CC Study Audit Compliance