2040 Customer Complaints Jobs - Page 20

About The Role Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

About The Role Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets . Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT 4 to 5 years work experience Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self motivated with a passion to achieve.

About The Role Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-3 years of experience in the BFSI industry, preferably with a background in sales or relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling bank products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Strong communication and interpersonal skills are essential for building relationships with clients and colleagues. Ability to work in a fast-paced environment and meet sales targets. Knowledge of banking products and services, including savings accounts, loans, and credit cards. Experience working in a similar role within the BFSI industry is preferred. Strong problem-solving skills are needed to resolve customer complaints and issues. Ability to work collaboratively as part of a team to achieve common goals.

About The Role Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred

Acquire quality Current Accounts Customers who are dealing in International Trade. Identify target markets and Segments Ensure to follow all compliance and KYC norms while acquiring Ensure that the customer is guided regarding rates and charges. Commission and Rates to be fixed in the system. Activate the first trade transaction. Explore the potential of various trade and FES products like Forward Contracts, LC/BG/BC , Travel cards , etc. Ensure that clients keep high CA AMB values in the accounts opened. Generation of Asset leads. Smooth handover of the customer to the Branch operations team To educate customers regarding Cut off times and follow the SLA"s Maintain a low cost of acquisition by acquiring bigger value of accounts To achieve Business Income targets To have full knowledge of competitor"s activities and report those to ASMs To coordinate and ensure service delivery happens as per SLAs and TATs Acquisition and retention of new customer across all the segments. Keep updated about AML/KYC/RBI guidelines and ensure growth is achieved by complying with all regulatory guidelines. Retention of existing customers base Handling customer complaints and escalate the complaints to competent authorities for resolutions. Ensure all required documents for the agent empanelment including KYC as per bank"s policy are in place for smooth business relationship. Deliverance of the required sales pitch for the respective product. Timely submission of required reports. Execute promotional activities conveyed by ASM/RSM Planning and organizing various promotional activities Regularly updates RSM on the current market practices business strategies by the competitors. Job Requirement Graduate, PG preferable 1 to 3 years of Trade Fx and FES preferably in Banking Industry. Excellent Domain knowledge. Exhaustive knowledge of Trade and FES products . Excellent sales skills. Excellent knowledge of client behaviour & engagement in each product geographic segments High energy levels and enthusiasm, should have winning attitudes Out of box thinker and creative problem solver. Good listener and should possess excellent communication skills. Excellent negotiator and smart worker Result-oriented especially in achieving given NTBs and sales targets. Good oral and written communication Should be good in strategizing, aggressive but compliance oriented

Branch Relationship Manager - BRANCH BANKING - Branch Banking JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers Sources new bank customers through external individual efforts and acquisition channel Cross sells bank products to existing set of Branch customers which are mapped Informs customers of new products or product enhancements to further expand the banking relationship Plans and conducts special sales initiatives and events for prospective and existing clients Coordinates with other group companies to provide seamless access to other products Maintains complete relationship record for assigned customer accounts Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred

JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve

Elite Relationship Manager KRAs Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc Understanding of MF and Insurance an added advantage Customer orientation, High energy levels with a motive to succeed Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience AgeUp-to 35 Years

Elite Relationship Manager KRAs Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc Understanding of MF and Insurance an added advantage Customer orientation, High energy levels with a motive to succeed Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience AgeUp-to 35 Years

About The Role Job Role Acquire quality Current Accounts Customers who are dealing in International Trade. Identify target markets and Segments Ensure to follow all compliance and KYC norms while acquiring Ensure that the customer is guided regarding rates and charges. Commission and Rates to be fixed in the system. Activate the first trade transaction. Explore the potential of various trade and FES products like Forward Contracts, LC/BG/BC , Travel cards , etc. Ensure that clients keep high CA AMB values in the accounts opened. Generation of Asset leads. Smooth handover of the customer to the Branch operations team To educate customers regarding Cut off times and follow the SLA"s Maintain a low cost of acquisition by acquiring bigger value of accounts To achieve Business Income targets To have full knowledge of competitor"s activities and report those to ASMs To coordinate and ensure service delivery happens as per SLAs and TATs Acquisition and retention of new customer across all the segments. Keep updated about AML/KYC/RBI guidelines and ensure growth is achieved by complying with all regulatory guidelines. Retention of existing customers base Handling customer complaints and escalate the complaints to competent authorities for resolutions. Ensure all required documents for the agent empanelment including KYC as per bank"s policy are in place for smooth business relationship. Deliverance of the required sales pitch for the respective product. Timely submission of required reports. Execute promotional activities conveyed by ASM/RSM Planning and organizing various promotional activities Regularly updates RSM on the current market practices business strategies by the competitors. Job Requirement Graduate, PG preferable 1 to 3 years of Trade Fx and FES preferably in Banking Industry. Excellent Domain knowledge. Exhaustive knowledge of Trade and FES products . Excellent sales skills. Excellent knowledge of client behaviour & engagement in each product geographic segments High energy levels and enthusiasm, should have winning attitudes Out of box thinker and creative problem solver. Good listener and should possess excellent communication skills. Excellent negotiator and smart worker Result-oriented especially in achieving given NTBs and sales targets. Good oral and written communication Should be good in strategizing, aggressive but compliance oriented

JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers Sources new bank customers through external individual efforts and acquisition channel Cross sells bank products to existing set of Branch customers which are mapped Informs customers of new products or product enhancements to further expand the banking relationship Plans and conducts special sales initiatives and events for prospective and existing clients Coordinates with other group companies to provide seamless access to other products Maintains complete relationship record for assigned customer accounts Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred

About The Role Elite Relationship Manager Department Retail Liabilities Location Number of Positions Level Manger Senior Manager Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets . Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction 3 to 4 years work experience, At least 1+ years at Relationship Manager Role. Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self motivated with a passion to achieve.

Join our dynamic and growing team as a Hybrid Customer Support Specialist at RechargeMojo (Rcube Planet Private Limited) . We are committed to providing exceptional support to our customers and ensuring their satisfaction with our products and services. If you are a proactive problem solver with excellent communication skills, we want you on our team. Key Responsibilities: Customer Interaction: Handle inbound and outbound customer interactions through calls, chats, and emails. Provide timely and accurate responses to customer inquiries and issues. Problem Resolution: Identify and troubleshoot customer issues effectively, providing clear and concise solutions. Escalate complex issues to higher-level support when necessary. Product Knowledge: Maintain an in-depth understanding of our products and services to offer informed assistance to customers. Continuously update knowledge base with new information. Customer Education: Educate customers on product usage, features, and benefits to enhance their overall experience. Provide step-by-step guidance as needed. Documentation: Accurately document customer interactions and resolutions in our CRM system. Ensure all customer records are up-to-date and complete. Feedback and Improvement: Collect customer feedback and share insights with the team to drive continuous improvement in our products and support processes. Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer experience. Participate in team meetings and training sessions. Qualifications: Experience: Previous experience in customer support or a related field is preferred. Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and empathetically. Technical Proficiency: Familiarity with customer support software, CRM systems, and basic troubleshooting techniques. Problem-Solving: Strong problem-solving skills with a customer-centric approach. Ability to remain calm and professional under pressure. Time Management: Effective time management skills with the ability to handle multiple tasks simultaneously. Adaptability: Ability to adapt to changing customer needs and business requirements. Work Environment: A quiet and dedicated workspace with a reliable internet connection during remote work days. Benefits: Competitive salary Flexible working hours Hybrid work environment (remote+office) Ongoing training and professional development Opportunities for career growth and advancement How to Apply: If you are passionate about helping customers and thrive in a hybrid work environment, we would love to hear from you. Please submit your resume outlining your relevant experience and why you would be a great fit for our team. RechargeMojo (Rcube Planet Private Limited) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Advanced ADTS Engineer/ Specialist Job Location: Plot No. F -27, MIDC, Ranjangaon, Taluka Shirur, Dist. Pune, Pincode 412 220, Maharashtra Job Summary: We are seeking a dynamic and experienced professional to join our team as an Application Development Technical Specialist. The primary responsibility of this role is to work with customers and business teams to lead new applications, generate specifications, and replicate successful applications across local and global markets. In addition, the candidate will introduce new products to customers, work closely with the global team on grade translation, technology transfer, and knowledge building, and address customer processes and complaints. Responsibilities also include designing and developing demo tools, publishing technical bulletins on successful applications, conducting application-related testing, providing training on Avient materials, and modifying grades to meet customer requirements. Furthermore, active participation in resolving customer complaints is essential. The role involves assisting R&D and sales teams through comprehensive testing plans, procedures, data analysis, and effective communication of results with customers. The ideal candidate should possess 46 years of customer-facing experience in technical service and application development, strong analytical skills, and the ability to manage complex projects across diverse teams. Essential Duties & Responsibilities: Lead customers and business teams in generating new business through application development, process optimisation, replication, and specification wins. Develop formulations for new applications in accordance with customer specifications, quality standards, and operational goals. Document and prepare product specifications, integrating Avient products and services into customer applications. Provide technical support to customers and commercial teams before and after sales, including application guidance, specification interpretation, process guidelines, and technical presentations. Troubleshoot processing challenges and address customer complaints; investigate and resolve issues using a pragmatic, scientific approach, ensuring timely responses to customers without escalation. Create technical data sheets. Lead and coordinate plant technical trials and transfers; process testing plans, data analysis, and communication of results. Develop demo tools and value-selling tools for customers. Publish technical bulletins of successful applications. Act as a reservoir of technical information, bringing the voice of customers to new technology introduction teams or supporting commercial teams with new product trials and customer feedback. Participate in the scale-up process and provide support to the plant team as needed. Ensure all activities align with safety & health principles, proactively fostering a safe working environment and assessing potential hazards, while adhering to ethical business policies. Understand customer needs and technical specifications to select the right material solutions based on functional and service requirements. Willingness to travel across India on short notice, up to 40% travel time. Other projects and duties as assigned. QUALIFICATIONS: Education and Experience: Master's degree in Polymer Science/Engineering, Material Science, or a related field. B. Tech with relevant experience will also be considered. 4-6 years of experience in a customer-facing role, with extensive exposure to polymer processing methods, particularly extrusion and injection moulding. In-depth knowledge of engineering plastics and thermoplastic elastomers. Industry awareness in healthcare, automotive, or consumer sectors is highly desirable. Exceptional oral, written communication, and presentation skills. Additional requirements: Strong business acumen and analytical mindset. Self-motivated with the ability to work with minimal supervision. Exceptional oral, written communication, and presentation skills. Complex problem-solving skills, adept at translating customer needs into solutions. High technical aptitude. Team player with a proactive attitude. Excellent organisational skills. Avient Leadership Behaviours: We believe that all of our global employees are leaders and that the six most important behaviours for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business. By playing to win, acting customer-centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself, you will accelerate your ability to achieve Avients strategic goals, to meet our customer needs, and to accomplish your career goals. Physical Demands: Requires standing and sitting for extended periods of time, talking, and listening. Must be able to walk and use hands. Occasionally requires bending, stooping, and climbing ladders and stairs. Typically work is in a manufacturing environment where the noise level is loud. Generally, it requires the use of personal protective equipment such as safety glasses, safety shoes, hearing protection, a hard hat, and respiratory protection. Exposure to outside weather conditions is routine. May be exposed to working in extreme heat and humidity. May also be exposed on occasion to dust or fumes.

Customer Executive for E-commerce Website: As a Customer Executive for our e-commerce platform, you will be the frontline representative ensuring a seamless and positive experience for our customers. Your responsibilities include addressing customer inquiries, resolving issues, and providing information about products and services. You will also play a crucial role in processing orders, managing returns, and collaborating with other teams to enhance overall customer satisfaction. Excellent communication skills, empathy, and a customer-centric approach are key to excelling in this role. Join us in delivering exceptional service and building lasting relationships with our valued customers. Your Specific Responsibilities will include, but are not limited to the following: 1. Customer Support: - Respond promptly to customer inquiries via various communication channels. 2. Order Processing: - Efficiently manage and process customer orders, ensuring accuracy and timeliness. 3. Issue Resolution: - Resolve customer concerns and problems related to orders, payments, and products. 4. Product Knowledge: - Stay informed about product details to provide accurate information and recommendations. 5. Returns and Refunds: - Handle returns and guide customers through the refund process. 6. Communication: - Proactively update customers on order status, promotions, and relevant information. 7. Documentation: - Maintain accurate records of customer interactions and feedback. 8. Cross-functional Collaboration: - Collaborate with other teams to address customer needs and improve processes. 9. Customer Education: - Assist customers in navigating the website and using available features. 10. Feedback Collection: - Gather customer feedback to contribute to service improvements and product development. The candidate should possess the following behavioral traits: 1. Communication Skills: - Clear and effective communication to address customer inquiries and concerns. 2. Empathy: - Ability to understand and empathize with customers, ensuring a positive experience. 3. Problem-solving: - Quick and effective resolution of customer issues and concerns. 4. Patience: - Patience in handling challenging customer situations and providing support. 5. Proactive: - Proactively communicating updates to customers and anticipating their needs.

ql-editor "> Key Responsibilities: Sales Order (SO) Checking: Verify customer sales orders for accuracy, material availability, and alignment with internal processes. Back Order Review: Monitor and review pending/back orders regularly and take corrective actions to reduce backlog. Customer Communication: Draft and send emails to customers for order amendments, confirmations, and updates related to material availability or delivery schedules. Material Stock Transfer Coordination: Coordinate inter-plant or warehouse stock transfers to fulfill urgent or pending customer requirements. Purchase Team Follow-Up: Liaise with the purchase team to expedite procurement of materials that are short or urgently required. OTIF (On-Time In-Full) Maintenance: Track, maintain, and improve OTIF performance metrics; ensure customer orders are fulfilled accurately and on schedule. Schedule Order Management: Maintain and update customer schedule agreements and plan dispatches in line with customer timelines. Customer Complaint Closure: Investigate and close customer complaints related to material issues, delays, or quality concerns in coordination with relevant departments. Required Skills & Competencies: Strong knowledge of inventory and order management systems (SAP knowledge preferred) Effective communication and coordination skills Proactive in follow-ups and stakeholder management Attention to detail and problem-solving attitude Proficiency in MS Excel, Email writing, and ERP tools

Conduct audits as plan and get action items done from team at different locations. Quality check done at intake & dispatch of material Developing quality SOP along with DH and implement it Conduct scoring of quality month on month and analyze yoy trends & area to improve Carry out root cause analysis for Quality issues Handle the customer complaints. Develop and keep updating quality standards as per National & international developments. Controlling and spearheading the quality control mechanisum in facility Carry out pathological identifcation and routine check on all diseases, pest & viruses. Developing seed testing protocol.

Responsibilities & Key Deliverables Monitoring of Body Shop production activity. Study of shop quality trends viz. Nova C Nova B, Global Demerit. Kaizens and productivity improvement projects. Corrective and preventive action for internal and external customer complaints .Safety audits and Safety rounds for the shop. Problem solving technique by using 7 QC tools, DOE. Problem solving thru QC story methodology. Ensuring smooth productionizing of new product and applicable quality standard Preferred Industries Automobile Education Qualification Bachelors of Technology; Bachelor of Engineering General Experience If BE 3 to 5 yrs Competencies Welding Process Knowledge Knowledge of DCP,PPAP,APQP Knowledge of TPM System Generated Secondary Skills

Ensuring all the activities as per FMC Code of Conduct. - Establishing & Engaging the sales team as per market requirement and customer coverage. - - Planning and developing sales strategies to meet the company s sales objective. - Travelling extensively and building strong relationships with all Hospitals and Distributors in the territory and maintaining excellent Customer Relationship. - Developing customer base for market expansion especially for key products. Generate New Business from the existing client. Solve\Resolve substantial number of unanswered issues within defined SLAs/agreed timelines. - Ensuring substantial number of new products introduced to key account and substantial percentage increase in the revenue generated through cross-selling. - Retaining and protecting customer accounts from competitors - Resolve customer complaints regarding sales and service. - Monitor customer preferences to determine focus of sales efforts. - Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. - Monitoring overall state/s performance and ensure product wise business targets are achieved. - Determine price schedules and discount rates. - Review operational records and reports to project sales and determine profitability. - Prepare budgets and approve budget expenditures. - Distributor Appointment, Development & evaluation. - To conduct business development orientation program and impart regular training to the team members of his Zone. - Monthly sales review meeting to be conducted for sales scrutiny and analysis. - Timely following up and reporting market intelligence

1. Development of ASCs in Commercial Building and Waste Water Segment. 2. Achieve yearly spares and actively participate to ensure spare business exceed target value 3. Ensure timely resolution of customer complain with coordination of plant warranty team 4. Provide guideline to ASCs Service Engineer for Installation, commissioning and trouble shooting. 5. Provide Product feedback to plant team and actively participate in product improvement activities 6. Provide product service training to Customer/ASC/Dealer Coordinate between CWH & ASC for spares deliveries Minimized the time to resolve customer complaint through ASC

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines Ensure adequate legal interventions on the portfolio Ensure various critical segments as defined by business are reviewed and performance is driven on them Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure monthly cost provisions are reported as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Settlement waiver rate Extraction Rate ACM CAPE ROR Regulatory Customer complaint % Vendor SVCL Audit adherence Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Carry out detailed inspections and certification of work connected to airframe, aircraft systems, engines, electrical components, avionics, and structural elements. Identify issues, document findings, and resolve technical problems to maintain airworthiness. Roles and Responsibilities: Ensure that Maintenance or Repair are performed as per organization scope of approval. Perform /Certify all work on the aircraft under the scope of company authorization /license privilege. Ensure compliance with regulatory standards of DGCA, FAA or EASA as applicable. Conduct routine maintenance tasks, troubleshoot problems, and perform repairs or replacements as needed. Maintain accurate and up-to-date maintenance records, ensuring compliance with regulatory and safety requirements. Participate in safety management system programs and report any un-airworthy conditions discovered during maintenance & major defects. Ensure that tools and equipment used during maintenance are in serviceable condition and they are subjected to periodical inspection / calibration wherever applicable. Report defective shop equipment or tools for necessary rectification. Ensure that only approved materials and parts are used during all stages of the work. Ensure that while handling equipment, tools, and in carrying out servicing of aircraft or components, etc. safety procedures are followed. Keep up to date knowledge in respect of technical requirements and instructions issued from time to time by the Quality Department and Technical Services Department, the manufacturer of aircraft or components and Airworthiness authorities Supervise the work being performed by technicians or other technical staff. Ensure that SOPs are followed. Exercise certification privileges as per scope of license or approval subject to validity/Rating and Current Experience as stipulated in the relevant directives issued by the DGCA. Report all equipment , tools ,vehicle, bay and aircraft un-serviceability immediately to the Shift In charge. Maintain a personal logbook with details of all maintenance activity carried out by the individual. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills/Qualities Required: Safety Management Stakeholder Management Planning & Coordination skills Technical expertise (Maintenance Processes) Awareness about compliances Leadership Skills Key Performance Indicators: Customer Complaints Cabin defect Rectifications and Unserviceable seats release. Adherence to compliances Adherences to Regulatory, Safety & Quality compliance Personnel Qualification Engineer s License Rating & Current Authorization on fleet. Number of Defects OTP & TDR management Educational and Experience Requirements Minimum Education requirements 10+2 (PCM) or Equivalent. Ab-Initio AME Training from a DGCA approved institution. Must be holding CAR 66 Type Rating of Cat B1 or B2 or C License on Airbus & Boeing fleet in Company. Experience Minimum Desired 10+ years of Hands-on Maintenance Experience on Transport Category aircraft in a scheduled airline/MRO . 3 + years of Full scope Certification on Wide Body fleet (B777 or B787).