247 Customer Communication Jobs - Page 6

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Customer Communication Management Solutions Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are aligned with organizational goals. You will also participate in testing and refining applications to enhance functionality and user experience, while maintaining a focus on quality and efficiency throughout the development lifecycle. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Communication Management Solutions.- Strong understanding of application development methodologies.- Experience with user interface design and user experience principles.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with integration techniques for various software applications. Additional Information:- The candidate should have minimum 3 years of experience in Customer Communication Management Solutions.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

IBM BPM requirement JD: Responsibilities Understanding and shaping the technology landscape for IBM BPM and workflow domain Understand the business needs and provide solutions that comply with the standards Connect with key stakeholders to provide timely updates and raise blockers, risks accordingly Adhere to the application development processes and standards Identify learning needs of the team and help with the same Grooming and mentoring team for technical deliveries Ability to drive the team through technical challenges Ability to drive multiple projects at a time for technical deliveries Lead internal global initiatives for IBM BPM implementation To work with the different regional teams to come up with solutions and work with the developers to validate the workflow. Manages internal as well as external stakeholders and vendors Skills Translation of business processes and requirements into technical requirements, validation and suggestions for optimizing the business process. Serve as the application subject matter expert and lead throughout the implementation cycle for workflow solution. Good understanding of the market solutions on customer communication technologies and the best practice on usage of those. Lead the design and development of workflow Projects Driving requirements gathering and elicitation for Design, Approval, Implementation and Closure of project IBM BPM development Expert, with experience in managing deliveries IBM BPM 8.5.6 , IBM BPM BAW are must have Cloud /Web Services /APIs /Integrations is an advantage Any other BPM tool knowledge is an advantage

Job Details: Skill: SAP CPI Experience: 5-10+ Years Location: - PAN INDIA Notice Period: Immediate Joiners Employee type : C2H Job Description: Must have excellent verbal and written communication skills along with client facing ability. Must create and maintain technical specifications for functional & business requirements for all integration development & support work. Must have ability to learn/go through docs for industry specific process & domain related knowledge in addition to CPI technical. Must have working experience in an onshore/offshore model. Must have Experience in connecting CPI to both SAP, non-SAP, on-premise and on-cloud systems using a range of adapters like AS2, SFTP, IDOC, RFC, SOAP, ABAP Proxies, HTTP and Mail. Must have experience in working with CPI custom iFlows. Strong skills in SAP CPI design, development, troubleshooting required. Must have experience in Groovy Scripting. Must have experience on XSLT mapping. Must have strong knowledge in Graphical mapping and clear understanding on context handling and node functions. Must have experience in SAP CPI - JMS, DATA STORE, PDA, Exceptions, Retry etc.. Must have experience in monitoring the iFlows and resolving integration issues related to IFLOWs, Certificates, Key Stores, Connectivity etc.. Must have experience of working in support project for 24/7 environment i.e. flexible with shift rotation. Must have Architectural Knowledge related to NEO, BTP, CF, Reverse Proxy, API Mgmt., Portals etc. Must have experience in Release Strategy and Version Management of CPI Products, Packages, IFLOWs. Must have strong knowledge in SOAP, REST and ODATA. Must have experience on SOAP UI & POSTMAN Tools for SOAP, REST, ODATA Services. Must have experience in Customer Communication across the globe and regions. Specifically Europe, US, Asia. Strong desire to learn and share continuously both technical and process knowledge within Team. Strong desire to continuously and proactively recommend to improve technical design and process. Strong desire to Manage KT and Documentation for continuous release of the CPI Products, Packages, IFLOWs. Must have been involved in all phases of the development lifecycle including POC, blueprinting, mapping, design, configuration, testing, go-live, and support. Demonstrate the ability to translate business needs into solution architecture requirements. Deliver middleware solutions for Interfaces between various SAP and non-SAP applications. Conceptual knowledge in Outage Notifications for Disruption, Degradation & Maintenance Downtime of Servers is an added advantage. Hands-on experience on CPI Partner Directory Parameters like Alternative, String, Binary, Authenticate User etc. is an added advantage. Hands-on experience on integrating SAP products like SuccessFactors, Concur, Ariba, Fieldglass, C4C, Salesforce and S/4HANA is an added advantage Knowledge in Scripting Lang like Python OR Java Scripting is an added advantage. Willing to work on shifts and flexible to work on weekends.

The Project Engineer manages customer projects end-to-end, ensuring timely delivery, cost control, and coordination, while serving as the primary contact for performance updates and technical communication.

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to establish strong client relationshipThought leadershipAdaptable and flexibleWritten and verbal communicationAbility to work well in a team Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to work well in a teamAbility to establish strong client relationshipWritten and verbal communicationCollaboration and interpersonal skillsProblem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Details: Skill: SAP CPI Experience: 5-15 Years Location: - PAN INDIA Notice Period: Immediate Joiners Employee type : C2H Job Description: Must have excellent verbal and written communication skills along with client facing ability. Must create and maintain technical specifications for functional & business requirements for all integration development & support work. Must have ability to learn/go through docs for industry specific process & domain related knowledge in addition toCPItechnical. Must have working experience in an onshore/offshore model. Must have Experience in connectingCPIto both SAP, non-SAP, on-premise and on-cloud systems using a range of adapters like AS2, SFTP, IDOC, RFC, SOAP, ABAP Proxies, HTTP and Mail. Must have experience in working withCPIcustom iFlows. Strong skills in SAPCPIdesign, development, troubleshooting required. Must have experience in Groovy Scripting. Must have experience on XSLT mapping. Must have strong knowledge in Graphical mapping and clear understanding on context handling and node functions. Must have experience in SAPCPI- JMS, DATA STORE, PDA, Exceptions, Retry etc.. Must have experience in monitoring the iFlows and resolving integration issues related to IFLOWs, Certificates, Key Stores, Connectivity etc.. Must have experience of working in support project for 24/7 environment i.e. flexible with shift rotation. Must have Architectural Knowledge related to NEO, BTP, CF, Reverse Proxy, API Mgmt., Portals etc. Must have experience in Release Strategy and Version Management ofCPIProducts, Packages, IFLOWs. Must have strong knowledge in SOAP, REST and ODATA. Must have experience on SOAP UI & POSTMAN Tools for SOAP, REST, ODATA Services. Must have experience in Customer Communication across the globe and regions. Specifically Europe, US, Asia. Strong desire to learn and share continuously both technical and process knowledge within Team. Strong desire to continuously and proactively recommend to improve technical design and process. Strong desire to Manage KT and Documentation for continuous release of theCPIProducts, Packages, IFLOWs. Must have been involved in all phases of the development lifecycle including POC, blueprinting, mapping, design, configuration, testing, go-live, and support. Demonstrate the ability to translate business needs into solution architecture requirements. Deliver middleware solutions for Interfaces between various SAP and non-SAP applications. Conceptual knowledge in Outage Notifications for Disruption, Degradation & Maintenance Downtime of Servers is an added advantage. Hands-on experience onCPIPartner Directory Parameters like Alternative, String, Binary, Authenticate User etc. is an added advantage.

Check & finalise dispatch plan Share dispatch details with clients Send payment reminders to customers Manage business with existing clients Prepare MIS reports for management Provide regular report on sales activity Conduct regular visits to Clients

Key Responsibilities 1. Technical Support: Provide Level 2 and Level 3 technical support to customers, partners, and internal teams on APC and UPS products and solutions via phone, email, chat, and ticketing systems. 2. Troubleshooting: Troubleshoot and resolve technical issues related to APC and UPS products, including UPS systems, power distribution units, and cooling solutions. 3. Issue Resolution: Collaborate with internal teams, including engineering and development, to resolve complex technical issues. 4. Knowledge Management: Develop and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides. 5. Customer Communication: Communicate technical information to customers, providing timely updates on issue resolution and product maintenance. 6. Product Feedback: Provide feedback to product development teams on customer issues, product improvements, and new feature requests. 7. Training and Development: Participate in training and development programs to enhance technical skills and knowledge. Candidate profile : 1. Education: Bachelor's degree in Electrical Engineering, Computer Science, or a related field. 2. Experience: 5+ years of experience in technical support, preferably in the APC and UPS industry. 3. Technical Skills: Strong technical knowledge of APC and UPS products, including UPS systems, power distribution units, and cooling solutions. 4. Certifications: Relevant certifications, such as APC Certified Design and Specification Professional or APC Certified Installation and Commissioning Professional. 5. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders. 6. Hands on or technical support) , Experience in Schneider products , Experience in APC products , Experience in Smart products , Experience in Galaxy products , Experience in Symmetra products

In this role, you will provide a senior level solution consulting services in customer project; understand customer's business and technical needs and translate them into a solution, Design and execute complex integration, operations or performance solutions for customers. You will be responsible for managing team for one of Solution Area and bring thought leadership in customer engagement. You will also be responsible for quality delivery and delivery project KPI tracking and adhering, manage Nokia Internal Stake holder engagements with solution capabilities from multiple sources and technologies. You have: Bachelor's or master's degree in computer science, Software Engineering, or a related field. Around 12+ years of experience in Packet Core Projects Knowledge or experience for Packet Core EquipmentMME, S/PGW, AMF, SMF, UPF Knowledge or experience for Nokia Packet Core equipmentcMM, cMG, NRD Capable of understanding Technical Notes, Protocol Specs, Method of Procedure It would be nice if you also had: Linux knowledge is an advantage Basic understanding ofProject Management skill is an advantage ComputerMS Office, Teams Responsible for Packet Core domain project delivery schedule creation Support Project Manager in creation of Project schedule and Resource Management plan Accountable for Project technical documents initiation, creation and delivery, according to customer and internal procedures, consult Project stakeholders with all technical questions related to CPC, managing of project technical risks Manage Packet Core project technical team on daily basics, including specific tasks assignment and control of their execution, coordinate engineers work according customer demands and expectation Accountable and responsible for closure and follow up of all Tickets raised towards Salesforce/4LS/R&D SA/TPM is accountable for tickets consolidation, prioritization and escalation, coordination/communication with customer and other stake holders related to technical delivery. Responsible for reporting project weekly updates to management, care handover of Project, contribute to improvement of SCD DQ (Delivery Quality) KPI by reviewing the need to raise Care case

SAP Testing 1) SAP Application testing exp of 7-10 years 2) Client facing testing lead experience 3) Knows testing strategy, tools, Monitoring and reporting of testing results 4) Act as a single point of contact for Client for Testing related discussions (planning, execution monitoring and reporting) 5) Understanding requirements and creating key test deliverables such as test strategies, test scripts, test scenarios, and test data 6) Should liaise with teams to ensure expected test cases and results have been captured to produce quality deliverables 7) Has led a team of 6-10 testers 8) Good in customer Communication 9) Good in PPT, Excel

Roles and Responsibilities To monitor the total quality control of Ready Mix Concrete Plant Raw Material Testing Internal Mix Design Trails Customer communication site to site Basic SAP Knowledge is must Desired Candidate Profile B Tech - Civil with 5-8 years of experience in Ready Mix Concrete Plants Candidates with less experience will be considered for Executive Perks and Benefits Rs 40,000 / 50,000 depending on candidate experience Language Skills : Telugu and Tamil is mandatory Interested candidates please mail your CV to srinivas.v@a-mix.in - 6281976477 careers@arunachala.biz - 040-67751223 040-67751223 www.a-mix.in

Job Position Overview We are seeking a highly skilled and motivated Customer Care Manager - Communication & Prevention to join our team at Tanshiq. As the Customer Care Manager, you will be responsible for developing and managing communication channels across all platforms and ensuring a seamless customer journey. Your primary focus will be on strengthening customer relationships and preventing any potential issues or challenges. Responsibilities Develop and implement effective communication strategies to enhance customer experience and satisfaction. Ensure timely and accurate responses to customer inquiries and complaints. Evolve customer propensity based resolution mechanism basis identified parameters Coordinate with Learning & Development and Customer Experience Managers to cascade resolution incidences with wider relevance with an aim to educate and prevent Develop customer sensitivity indicators in CRM basis escalations, exceptions, Senior Management connect etc Collaborate with cross-functional teams to address customer concerns and resolve issues promptly. Monitor customer feedback and identify areas for improvement in products, services, and processes. Analyze customer data and trends to identify patterns and proactively prevent potential issues. Benchmark best practices inside and outside Titan Company Limited and integrate them in Tanishq Care Develop and maintain customer care policies and procedures to ensure consistency and efficiency. Stay up-to-date with industry trends and best practices in customer care management. If you are a dedicated and customer-focused professional with a passion for delivering exceptional customer journeys, we would love to hear from you. Join our team at Tanshiq and contribute to enhancing our customers' journey through effective communication and prevention strategies. Work Experience MBA or equivalent Previous work experience in the domains of customer communication preferrably on the side Customer Care Preferred industries- Automobiles, Consumer Durables, E-Commerce Work experience- 6 to 7 years

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Customer Service ManagementCustomer Service Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer CommunicationsWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Customer Communication Management Solutions Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :SmartComm experienced skilled resource Act as a BA by collaborating with the Product Owner to refine requirements and provide guidance on SmartCOMM capabilities and best practices.Develop and maintain SmartCOMM templates with minimal technical oversight, leveraging prior knowledge and experience.Ensure consistency across templates while adhering to Aons style and brand guidelines.Work with other developers on SmartCOMM integration within our environment.Manage the template deployment process and collaborate with DevOps to enhance release pipelines. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely delivery of projects- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Communication Management Solutions- Strong understanding of application development processes- Experience in leading application development projects- Excellent communication and interpersonal skills- Good To Have Skills: Experience with Agile methodologies Additional Information:- The candidate should have a minimum of 5 years of experience in Customer Communication Management Solutions- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Customer Service ManagementCustomer Support OperationsCustomer Service Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Adaptable and flexible Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

BBA or Diploma of Hospital Management with 1-year experience in retail sales, job location Alipur, salary 16k to 18K, morning & evening shift(7 AM to 3 PM & 1 PM to 9 PM) Location south kolkata

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Agility for quick learningAdaptable and flexibleAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Key Responsibilities: Must Have knowledge of Tally, Inventory, Sales and purchase accounting in Tally Prime or ERP. Stores management, Stores Operations, Communication with Customers and Vendor Coordination,

Join us at / SAADAA and play a key role in strengthening our customer engagement and retention efforts. WHAT WILL YOU BE RESPONSIBLE FOR Assist in executing customer retention and engagement strategies across various channels such as email, SMS, WhatsApp, and push notifications. Support the creation of personalized customer communication based on user segmentation and behavior. Analyze customer data to identify trends, pain points, and opportunities to improve retention. Work closely with the marketing and creative teams to develop content for retention campaigns. Monitor and track campaign performance, reporting key metrics and insights. Help optimize the customer journey by collaborating with product and tech teams to reduce friction and enhance user experience. Stay updated on industry trends and best practices in retention marketing. WHO YOU ARE 0-3 years of experience in a retention marketing or CRM role, preferably in a D2C environment. Basic understanding of Customer Data Platforms (CDPs) such as WebEngage, CleverTap, or MoEngage. Familiarity with email marketing, push notifications, and customer segmentation. Proficiency in Excel and a data-driven mindset for analyzing retention metrics. Strong communication skills and an eye for detail. A proactive learner with a problem-solving attitude.

Roles and Responsibilities Provide technical support to customers through phone, email, or chat. Troubleshoot hardware and software issues using various tools such as antivirus scanners, backup software, etc. Manage inventory of IT assets and track equipment maintenance schedules. Collaborate with team members to resolve complex technical problems. Document customer interactions and resolutions in a timely manner.

Job Summary We are looking for a Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers, You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies, Job Requirements Experienced in NetApp Storage (Deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies), Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning, Experience or Knowledge in ONTAP MCC would be highly regarded Desirable An understanding of other components in the infrastructure stack compute, virtualization, and networks: (VMWare vSphere, Microsoft Operating Systems and Applications, Commvault) would be beneficial, Experience in writing basic PowerShell/Python scripts would be beneficial, Good understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks) Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification are desirable Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms would be beneficial, Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones would be beneficial, Windows server, Linux server and related Operating Systems technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous, Understanding of managed services delivery and entry-level cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable, Good to have NetApp cloud-based certification like Technology Associate (NCTA), Strong customer communication and documentation skills, Built and maintained strong relationships with internal and external stakeholders, Positive, proactive, team-orientated attitude with a flexible and innovative approach to work, Education Typically requires a minimum of 4-6 years of related experience with a bachelors or any masters degree or equivalent combination of professional education/training and applicable work experience, At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process, Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification, Why NetApp We are all about helping customers turn challenges into business opportunity It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better but also to innovate We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches, We enable a healthy work-life balance Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life, If you want to help us build knowledge and solve big problems, let's talk,

Mission As a member of the IBA family and acting as a leading player in the field of Quality Assurance in Radiation Therapy and Medical Imaging, IBA Dosimetry continuously innovates solutions that enhance quality and outcome of cancer treatments Our products are distributed worldwide and we are very proud of our international cultural diversity Employees from over 30 different nations come to work every day sharing the same passion for developing product solutions that protect, enhance and save lives, You consider yourself as a professional in your field yet you are also eager to learn continuously Team spirit is part of your genes and new challenges boost your motivation, Responsibilities Systematically troubleshot, solve, and document customer complaints related to product issues by leveraging equal parts intuition and technical acumen Routine follow-ups to ensure resolution and customer satisfaction, Communication with customers related to handling customers requests and complaints, providing answers and solutions in timely fashion and in accordance with implemented process, Manage and dispatch all incoming customer communications (calls and emails) from both external (end users and distributors) and internal users in a timely fashion, Acquire deep product knowledge (technical and physics related) with the goal of providing comprehensive responses to customer queries, Maintain detailed records of customer interactions, process customer accounts, and file documents, Escalate complex customer issues to appropriate support teams, Follow communication procedures, guidelines, and policies, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Remain continually informed and ready to deploy newly acquired knowledge towards resolution of new issues that may stem from recent product updates or newly discovered bugs, Requirements Masters degree in Medical Physics from a recognized institution or Dip R P from BARC(Govt of India) Clinical experience is most preferred, Intermediate familiarity with MS-Office SuiteExcel, Powerpoint, Word, etc Familiarity with applicable Medical Device Quality Systems (FDA, ISO), Basic knowledge of IT and networking fundamentals In depth-networking knowledge and/or certification (e-g Cisco) is a plus, Proficiency in spoken and written English, Affinity for teamwork and well-developed interpersonal skills, Ability to learn and apply newly acquired product training quickly, Willingness to work nights, up to 33% of workdays, Self-driven mindset and ability to work independently Devotion to customer success and a desire to put things right in under tight timelines What We Offer IBA offers you a flexible work environment and a competitive compensation package You have real possibilities to evolve within the organization and to create your own career path, supported by training programs to acquire new skills and ensure they stay sharp If you see the challenge and excitement to be part of a dynamic international team, please send us your meaningful application To enable a better comparison and fairness please apply exclusively online, Life at IBA At IBA, we value creativity, innovation, and a commitment to excellence As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance If youre ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team Lets shape the future of technology together! Apply today and be part of a mission that matters!