249 Customer Communication Jobs - Page 4

The ideal candidate should possess expertise in flexible 2D and 3D modeling techniques. You should be capable of understanding and addressing customer needs effectively through communication. Being a quick learner, you must have the ability to adapt swiftly to any product or system. Proficiency in identifying and managing Bill of Materials (BOM) is essential for this role. You should also have excellent skills in using MS Office tools like Word, Excel, and PowerPoint. Moreover, the candidate should have experience in document management and organization. Hands-on knowledge of manufacturing processes such as casting and machining is required. Experience in creating jigs and fixtures to enhance production efficiency would be advantageous. This is a full-time, permanent position offering benefits such as cell phone reimbursement, health insurance, and Provident Fund. The job follows a day shift schedule and includes a yearly bonus. The ideal candidate should have at least 1 year of experience in SolidWorks and ERP systems. The work location for this position is in person.,

Role & responsibilities Customer Service Management: Develop and implement customer service policies and procedures. Ensure prompt and effective resolution of customer complaints and issues. Monitor customer service metrics to ensure high levels of customer satisfaction. Train, mentor, and supervise customer service representatives. Customer Accounting Management: Manage customer accounts, including billing, payments, and collections. Oversee the reconciliation of accounts and resolve discrepancies. Ensure compliance with regulatory requirements related to customer accounting. Develop and implement strategies to improve efficiency and accuracy in customer accounting processes. Team Leadership: Lead and motivate a team of customer service and accounting professionals. Conduct regular performance evaluations and provide feedback and coaching. Foster a positive and collaborative work environment. Reporting and Analysis: Prepare regular reports on customer service and accounting activities for management review. Analyze data to identify trends and opportunities for improvement. Make recommendations for operational enhancements based on analysis and feedback. Cross-functional Collaboration: Collaborate with other departments, such as sales, operations, and compliance, to ensure seamless customer service delivery. Participate in cross-functional projects and initiatives as needed. Preferred candidate profile Bachelors degree in Business Administration, Finance, Accounting, or a related field. Proven experience in customer service management and customer accounting within the financial services industry, preferably in an NBFC. Strong leadership and managerial skills with the ability to effectively supervise a team. Excellent communication and interpersonal skills. Analytical mindset with the ability to interpret data and make data-driven decisions. Knowledge of regulatory requirements and best practices in customer service and accounting.

Ensuring that all Design work is completed to the highest standard Overseeing the personal Design of all team members including performance appraisals & monitoring succession planning Line management of the Design team

1. To align with sales team for enquiries, lead compilation, opportunity funnel creation and tracking on daily / weekly / monthly basis. 2. Preparing multiple MIS / reports / dashboards pertaining to overall sales function from customer creations, visits, lead generation , funnel conversions to PO compilation and sharing with all stakeholders. 3. Coordinate with sales team, Design & Costing team , CRMs and plant team for regular status updates 4. Assist the sales team in quote preparations, specifications and other sales support functions. 5. Tracking sales targets / AOP, generate periodic reports and send regular trackers to all concerned. 6. Send periodic communication, mailers, emails etc to customers 7. Other relevant sales data analysis and customer analysis Key Competencies required in the Current Job: 1. Strong communication ( written & verbal) & interpersonal skills. 2. Proficiency in MS Office, Excel, Power Point etc 3. Familiarity with CRMs, ERP, SAP etc 4. Multitasking ability & effective time management skills 5. Ability to effortlessly coordinate with multiple stakeholders 6. Systematic approach to documentation, reporting, tracking 7. Ability to generate & interpret sales performance data 8. Competence in preparing daily /weekly / monthly MIS reports & Dashboards___ Interested candidate, please share cv at hr@orientcables.in or or can whatsapp @7230009115.

As a Telesales Executive at BERG INFOTECH LLP, your primary responsibility will be to convert leads for the company through engaging telephonic conversations. You will play a crucial role in maintaining and monitoring records of all interactions, ensuring accurate and up-to-date information is readily available. It will be imperative for you to adhere to the sales script and strategy provided, while also possessing the flexibility to improvise when necessary within the scope of your role. Your ability to update customers about new product launches and effectively record their reactions will be key to building strong relationships and driving sales. In addition to your sales responsibilities, staying informed about the latest industry trends is vital. As a Telesales Executive, you will be expected to be aware of market developments and incorporate this knowledge into your conversations with potential customers. Join BERG INFOTECH LLP, a company dedicated to providing organizations of all sizes with reliable business solutions in the dynamic technology market. Take the opportunity to be a part of a team that believes in guiding companies through the challenges of technological growth. Contact us today to learn more about how you can contribute to our mission.,

As a Sales Order Processing Specialist, you will play a crucial role in the efficient and accurate processing of sales orders using the company's sales management system. Your responsibilities will include verifying the accuracy of sales orders, coordinating with the sales team to address any discrepancies, and ensuring timely fulfillment of customer orders. In your role, you will be responsible for communicating with customers regarding order confirmations, delivery schedules, and resolving any order-related inquiries or issues in a professional and timely manner. Building and maintaining positive relationships with customers to ensure satisfaction and loyalty will be a key aspect of your job. Monitoring inventory levels, coordinating with production and warehouse teams, and updating inventory records accurately are essential tasks to ensure product availability for fulfilling sales orders. You will also be responsible for coordinating with internal departments like production, logistics, and shipping to track the progress of sales orders through the fulfillment process and resolve any issues or delays. Maintaining accurate records of sales orders, generating reports on sales order metrics, and analyzing data to identify trends and areas for improvement will be part of your documentation and reporting responsibilities. Additionally, you will be required to identify opportunities for process improvement, collaborate with cross-functional teams, and stay updated on industry trends in sales order management. To qualify for this role, you should have a Bachelor's degree in Business Administration, Supply Chain Management, Marketing, or a related field, along with 3-5 years of experience in sales order processing or a similar role within a manufacturing environment. Strong communication skills, attention to detail, ability to prioritize tasks, problem-solving skills, and the ability to work collaboratively with various teams are essential for success in this position. Ensuring compliance with company policies, procedures, and regulatory requirements related to sales order processing, conducting quality checks on sales orders, and maintaining accuracy in order processing are critical aspects of this role. Your familiarity with manufacturing processes, supply chain management principles, and proficiency in MS Office will be valuable assets in fulfilling your responsibilities effectively.,

The Relationship Officer plays a crucial role in establishing and nurturing strong relationships with clients to support the company's sales efforts. As a key liaison between the organization and its clients, you will be responsible for ensuring client satisfaction, retention, and identifying new business opportunities. Your primary focus will be on developing and maintaining client relationships, understanding their needs, and providing appropriate solutions. Key responsibilities include acting as the main point of contact for clients, delivering exceptional customer service, collaborating with sales and marketing teams, monitoring customer accounts, and resolving any client concerns effectively. You will also be expected to meet sales targets, prepare reports on client accounts, attend networking events, and stay updated on industry trends to contribute to the development of marketing strategies and client retention initiatives. To excel in this role, you should hold a Bachelor's degree in Business Administration, Marketing, or a related field, along with previous experience in sales or customer service. A proven track record of meeting sales targets, excellent communication and interpersonal skills, strong negotiation abilities, and proficiency in CRM software and MS Office are essential. Additionally, you should possess outstanding time management, organizational, problem-solving, and critical thinking skills, along with adaptability and resilience in a dynamic work environment. Having knowledge of market trends, industry regulations, and the ability to work both independently and collaboratively within a team are crucial. A highly motivated and results-driven mindset, customer-centric focus, and certifications in sales or customer relationship management (CRM) would be advantageous in this role. Your expertise in client retention strategies, teamwork, marketing, networking, and a commitment to delivering exceptional results will be key in driving success as a Relationship Officer.,

As a Purchase Coordinator, your responsibilities will include vendor management, procurement, inventory management, order processing, and quality control. You will be tasked with identifying, evaluating, and maintaining relationships with suppliers and vendors, negotiating pricing and terms for cost-effective purchasing, processing purchase requisitions, obtaining quotes, and initiating purchase orders based on business requirements. It will be essential for you to ensure that stock levels are monitored and maintained to prevent stockouts or excess inventory. Additionally, you will need to track and ensure the timely delivery of goods and services, maintaining proper documentation of all transactions, and collaborating with the quality assurance team to guarantee that purchased items meet required standards. In your role as a Delivery Coordinator, you will be responsible for logistics management, coordinating with internal teams and external logistics providers to ensure the timely and accurate delivery of purchased items to their respective locations. You will need to monitor and track shipments regularly to ensure adherence to delivery schedules, providing updates to relevant teams, addressing any issues or delays in deliveries promptly, and taking necessary actions to resolve them. It will also be crucial to ensure that all delivery documentation is completed and filed correctly, including delivery notes, invoices, and receipts, and to coordinate with customers (internal or external) for the timely and efficient delivery of goods. This is a full-time position with benefits such as cell phone reimbursement and internet reimbursement. The schedule for this role is a morning shift, and there is also a yearly bonus offered. The preferred experience for this role includes 4 years in Furniture Purchase & Coordination. The work location for this position is in person.,

You will be a part of the Chemistry department with the primary locations of work being Pune, Hyderabad, Bangalore, Chennai, Ahmedabad, Delhi, and Gurgaon. You will report to the SD/Manager. To excel in this role, you should have a Diploma/ Graduate/Post Graduate in Science or Pharma or Food Technology, or a Bachelor's Degree in Science preferably Food / Pharma Chemistry with equivalent technical and business experience. Your main objective is to have a strong understanding of the Food or Pharma or other Testing Industry with good contacts within the manufacturing sector. Familiarity with FSMA, ISO17025, and testing related norms would be an asset. Fluency in English is a must, and knowledge of regional languages is advantageous. Effective communication skills, both written and verbal, are essential for client interactions, report preparation, and maintaining internal and external communication. As part of your job profile, you will be responsible for achieving personal sales targets, identifying potential customers, and sales opportunities for the testing business unit. You will actively contribute to the development of strategic marketing plans, seek out market opportunities, and provide insights to management. Managing commercial contracts, delivering presentations, and maintaining customer communication are key aspects of your role. Technical skills required include proficiency in MS Office and the ability to adapt to new technologies and software. The working conditions will primarily be in a virtual/regional office environment, with occasional travel to client sites and company locations across India. Your success in this role will depend on your proactive, goal-oriented approach, professionalism, and ability to work independently while supporting a team-based environment.,

Responsible for ensuring that products meet stringent quality standards & comply with relevant regulations, including those related to asbestos. Developing & implementing quality control procedures, conducting inspections & analyzing data Required Candidate profile Exp in the Asbestos cement sheets making industries.Strong understanding of quality control methodologies, tools, techniques, including statistical process control (SPC), Six Sigma & ISO standards.

The ideal candidate is a competitive self-starter who thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with partners, generating interest, qualifying prospects, and closing sales. We are looking for a self-motivated and well-spoken inside sales representative to join our sales team. The responsibilities include market research for software product and service demand, communicating with customers/prospects, making outbound calls, following up on leads, understanding customers" needs, identifying sales opportunities, answering questions, sending additional information via email, creating and maintaining a customer database, explaining product/service features, and staying informed about competitors. The inside sales representative will be responsible for data research, developing new leads, communicating with customers, understanding their needs, creating opportunities, and ensuring a smooth sales process. They should be able to generate qualified leads, meet targets, stay updated on market trends, and competition, with previous experience in selling products or services for BPM being mandatory. Proficiency in CRM software, BI software, and excellent communication skills are essential. Interested individuals may share their resumes at aayushi.garg@intellicus.com.,

Project description We are looking for a detail-oriented and experienced QA Engineer to join our team for validating and ensuring the quality of Experian PowerCurve (PCC) implementations and related banking workflows. The ideal candidate will have a strong background in manual testing, a solid understanding of loan origination, financial hardship processes, and customer communications workflows in the banking domain. Responsibilities Analyse business and functional requirements related to hardship cases, loan restructures, and Customer communication logic in Experian PowerCurve. Design, write, and execute test cases, test scenarios, and data validation scripts for PowerCurve workflows. Validate automation logic around Communication suppression (email/SMS/letter) Loan restructuring and hardship arrangements Workflow routing based on customer status (arrears, restructure, probation, delinquency) Perform detailed regression, UAT, and system integration testing. Database testing to validate data flow to downstream PCC tables. Strong proficiency in SQL (joins, subqueries, aggregations, DML & DDL commands) and Ability to write ad-hoc SQL queries for validating test results. Experience with SQL Server Management Studio (SSMS) or equivalent tools. Raise, track, and validate defects using tools such as JIRA, qTest or ALM. Collaborate closely with Business Analysts, Developers, and Business Stakeholders to ensure full coverage of test cases. Prepare daily/weekly status reports, test summaries, and contribute to go/no-go decisions. Participate in Agile ceremonies including backlog grooming, sprint planning, and retrospectives. Test Initiation Support QA manager in test initiation phase on the requirement analysis and test effort estimation Test Plan Review and understand the project-specific business requirement Document the question and get the answer using clarification trackers/ walkthrough Identify the testable requirements, impacted application, and process Identify the test environment and test data requirements Map the requirement in the traceability metrics Raise the test environment and test data requests Prepare the test cases and peer review Participate in the test review walkthroughs and capture the review comments Incorporate the review comments and baseline the test plan artefacts Test Execution Participate in the daily stand-up and raise the concerns and recommendations (if any) Work on test allocation based on the entry criteria Capture the test results and log the defects as per the defined template Participate in the defect triage and identify the resolutions with the help build team Retest and close the defects Support QA manager on the daily reports Periodically review the test results and traceability metrics and work with QA manager on any deviation Test Closure Review the traceability metrics and organise the test artifacts in the designated folders Review the exit criteria and update the checklist End state the defects with appropriate remarks Prepare the test summary report data points Participate in the retro / lesson learnt session and contribute Skills Must have Required Skills & Experience Overall 7+ years of experience as a Test Analyst. Strong experience testing Experian PowerCurve, or similar decisioning platforms (e.g., FICO). Exposure to PowerCurve workflow configurations (email/SMS/letter) decision trees, and route logic. Familiarity with data validation in complex relational databases (SQL queries). Understanding of loan lifecycle, credit/debit card operations, financial hardship, arrears handling, and communication channel prioritization (SMS, email, Letters). Experience in client facing IC role. Exposure to SDLC and STLC Banking Experience in Lending is mandatory, and good understanding of loan lifecycle Strong Experience in the testing of Core Banking System Test methodology Waterfall, Agile, and DevOps Testing expertise Requirement gathering, Test planning techniques, Defect management Exposure to collaboration tools ex, Jira, Confluence, Teams SharePoint Exposure to test & defect management tools ex, qTest and Jira Clear understanding on test governance Agile Methodology/ Kanban preferred Core Banking System Lending/ financial hardship processes Payment Processing Retail Banking Nice to have Knowledge of Australian Banking compliance systems is a plus. Automation testing experience is an advantage.

JOb Responsibilities: Manage Customer Queries/Issues. Determine, collect, and document all information necessary to process customer requests for product shipment on a daily basis. Communicate with customers, warehouses, and freight carriers with regard to expediting sales orders, carrier transit times, warehouse cut off times and late fees. Act as a single point of contact for Account Managers and Sales Partners on behalf of the customer. Conduct root cause analysis to diagnose problem and suggest the best possible solution to the customer in lines with UPL’s policy and procedures. Liase with different teams to expedite the resolution to provide quick resolution/ feedback to customer. Prepare Sales order for all domestic plants and warehouses while ensuring 90 % dispatches within 3 days after schedule. Provide plant wise dispatch plan on daily basis and keep tracking for the same. Track plant wise sales on daily basis and communicate the same to relevant team members. Coordinate with Supply chain and production team through regular plant visit resulting in efficient business transactions. Keeps records of customer interactions, process customer accounts and file documents. Provide logistic support by coordinating with different local transporters for arranging required vehicle ensuring smooth dispatches. Follow up with sales team for purchase orders and provide information around material availability. Knowledgeable of all resources available within UPL to respond to customer’s requirements and/or concerns with timely decision making and problem solving Performs special assignments and related duties to improve customer service as business dictates. Must be able to interact with customers and project a positive and professional image of UPL during high stress situations. REQUIRED EDUCATION AND EXPERIENCE: Graduation Required 3-5 years of professional experience Ability to assist customers in various situations Good Communication Skills LOCATION: Mumbai, India KEY SKILLS REQUIRED: Must possess sales and customer relation skills. Good problem solving and analytical skills and detail oriented. Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers. Ability to handle sensitive information with confidentiality and discretion. Proficient at multi-tasking.

Role: Engineer PC Department (02 to 04 Years Experience, BE/BTech) Key Responsibilities: Managing Engineering Change Notes (ECN) and Engineering Change Information . Coordinating with cross-functional teams for new project delivery and change implementation. Acting as primary contact for customer communication regarding changes, packing specs, scheduling. Preferred candidates from Toyota Group or Japanese auto-component experience. Qualifications & Experience: BE or B.Tech in Mechanical / Production / Industrial Engineering. 24 years’ experience in Production Control, Change Management or Packaging Coordination. Preferred prior exposure in Japanese automotive manufacturing environments. Location: Bengaluru (Karnataka), at TRMN's primary plant in Dobaspete/Nelamangala region using your current location in Nelamangala (Unominda). How to Apply Submit your resume to manohara.is@trmn.biz

Need to have strong communication skill to handle Hindi and English language Need to have strong dealer and customer management Need to handle service engineers for day to day operations Service Scheduling dealer / distributor management Customer Communication : Serve as the main point of contact for customers regarding service inquiries, updates, and scheduling. Collaborate with the sales team to provide technical support, product information, and service recommendations to customers during the sales process. Coordinate with the parts department to ensure availability of required parts and materials for service jobs. Assign service requests to technicians based on skill level, availability, and workload. Address any issues or concerns raised by customers and implement corrective actions as needed. Maintain accurate records of service activities, including service orders, work performed, parts used, and customer communications. Qualifications: Bachelors degree in in any field Fresher / experienced Experience in Tally software Proficiency in Hindi is an added advantage Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal teams. Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities effectively. Proficiency in Microsoft Office Suite Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Yearly bonus Work Location: In person,

Updating company databases by inputting new employee contact information and employment details. Screening potential employees" resumes and application forms to identify suitable candidates to fill company job vacancies. Organizing interviews with shortlisted candidates. Posting job advertisements to job boards and social media platforms. Removing job advertisements from job boards and social media platforms once vacancies have been filled. Assisting the HR staff in gathering market salary information. Assisting in the planning of company events. Preparing and sending offer and rejection letters or emails to candidates. Coordinating new hire orientations. Responding to staff inquiries regarding HR policies, employee benefits, and other HR-related matters. Customer Communication & Feedback. Support & Business Development. Job Types: Full-time, Internship Contract length: 12 months Benefits: Paid time off Schedule: Day shift Yearly bonus Application Question(s): Are you current staying within 10 kms of Nehru Place, New Delhi Language: English (Preferred) Hindi (Preferred),

Build customer relationships with Existing Members. Manage customer communication - Oral / Written. Resolve customer issues within the TAT. Improve customer care by giving better service to the members. Expand customer base by pitching Upgradation to Members and increase in revenue. Skills required - Communication Oral / Written, Customer service, Problem-Solving, Negotiation, Time management, Computer, Target Oriented. Reporting To - Branch Manager/ Regional Manager. Candidate Profile required Education Graduate / Post Graduate from renowned university Years of Experience Minimum two years in CRM Location-Bengaluru,Chennai,Ahmedabad,Kochi,Lucknow,Mumbai,Chandigarh,Jaipur

What it takes: Excellent grasp of the principles of Customer Communications Management. Mandatory experience in administration and management of Exstream platforms that involves: Communication Server, Content Author & Empower, OTDS. Working experience in design and development of Exstream Templates. Good to have working experience on Cloud Native version of Exstream or OT Notifications. Good to have working experience in management of Exstream applications in Cloud Technologies like AWS or GCP or Azure with containerized deployments. Proficient in Exstream administration, maintenance activities, patch & upgrade of Exstream components. Participate in the day-to-day administration of the systems, including Incident & Problem Management, Change & Release Management. Proficient Knowledge in, OS - Win/Linux - OS fundamentals, troubleshooting fundamentals, Logs, DB - MS SQL, Oracle - Write basic queries, API basics. Experience delivering service within an ITIL based service delivery model. Programming/scripting is helpful, (e.g., SQL, .sh/bat, Java, JavaScript). Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Familiarity with Docker, Kubernetes, and Helm. Strong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams Relevant Experience: 9+ years You are great at: Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel always. Technical SPOC for assigned customer engagements. Take complete ownership of technical delivery including providing SME guidance to the AMS team. Proficient in conducting architecture, performance and capacity review and come up with recommendations for improvement. Lead & drive all major activities/milestones to successful completion within the agreed timelines. Improve team & delivery efficiency by showcasing process improvements and identifying automation opportunities wherever needed. Strong hands-on in managing Exstream applications for global customers using ITIL framework. Support and report to engagement Service Delivery Manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures. Establishes relationships with client technical counterparts. Participate in weekly and monthly client service delivery meetings including escalation calls. Work in conjunction with colleagues from different teams of OpenText including product support, engineering, product management & Cloud Ops Teams (like DB, Storage, network etc.) Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements Provide knowledge transfer to team members, train staff personnel, provide on the job guidance and mentoring and conduct training sessions for customer personnel when authorized by management. Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements.

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to work well in a teamAdaptable and flexibleAgility for quick learningCollaboration and interpersonal skillsWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Hospitality skills Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments Minimum 2 years Collaboration skills Excellent project management & coordination skills demonstrated experience working directly with external & internal global stakeholders Communication skills Excellent spoken & written proficiency in English language demonstrated experience working directly with external & internal global stakeholdersExperience with any application transformation project as a business analyst / developer / tester / any role Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to work well in a teamAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Collaboration and interpersonal skillsWritten and verbal communicationAdaptable and flexibleAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to establish strong client relationshipAgility for quick learningAbility to work well in a teamPrioritization of workloadCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Communications Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to establish strong client relationshipProblem-solving skillsAbility to perform under pressureAbility to handle disputesCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Communications Designation: IT Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Mandarin - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Accenture Code of Business EthicsAdaptable and flexibleAbility to perform under pressureCustomer Support OperationsCustomer Service TechnologyCustomer Satisfaction Certifications: ISO/IEC 20000 Professional:Management and Improvement of ITSM Processes - ISO Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation