997 Customer Communication Jobs - Page 7

Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Cloud & security domain with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business units overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fau...

As an Executive- Logistics and Material Planning at Nisiki, a manufacturer of high precision electro-mechanical components and a Total Solution Provider for over 800+ OEM customers, you play a crucial role in ensuring the smooth flow of materials within the organization. - Coordinating material requirements, maintaining inventory levels, and supporting efficient production processes to contribute to the growth of Nisiki. - Having knowledge of Import/Export Documentation, handling and maintaining all records, raising Purchase Orders, and following up with Custom House Agents, Forwarders, and transporters for tracking materials and ensuring faster delivery. - Coordinating with vendors and cust...

As a Field IT Engineer, you will be responsible for providing a range of information technology support services, such as connectivity, hardware/software support, and resolving Field IT incidents and service requests. Additionally, you will play a crucial role in supporting and delivering Enterprise and Business Unit projects and initiatives. - Conduct hardware installations and offer continuous support for various devices like PCs, tablets, printers, and specialized devices. - Provide software support and local infrastructure service support including servers, network, and VOIP systems. - Aid in identifying and capturing project demand for both planned and unplanned Enterprise and Business ...

As a Digital Marketing professional with over 1+ years of experience, your role will involve the following key responsibilities: - Plan and execute web, SEO/SEM, email, social media, and display advertising campaigns for websites. - Utilize your email marketing skills and experience in blogging to create engaging user content. - Conceptualize and manage webinars to enhance brand awareness and generate leads. - Serve as the primary point of contact for marketing/sales team, customers, internet/digital marketing team, and web developers. - Measure and analyze the performance of digital marketing campaigns, and compare the results against set goals. - Brainstorm innovative growth strategies to ...

As an Associate Post-Order & Account Management in the After Sales department, your role will involve ensuring smooth execution after the order is confirmed. This includes managing customer communication, internal coordination, documentation, logistics, and receivables. It is essential to have meticulous attention to detail, a strong understanding of metal component manufacturing, and a proactive approach to customer satisfaction. Key Responsibilities: - Own day-to-day communication with buyers post-order to ensure clarity and alignment. - Maintain a comprehensive repository of customer documents including drawings, 3D models, and technical specifications. - Conduct meetings with sourcing, p...

You will be joining CRYOPDP as a Billing & Collection Executive for India, where your primary responsibility will be overseeing the company's Invoicing & Collection procedures specific to India. Your main contributions will include: - Overseeing end-to-end credit control operations, focusing on timely collections, AR analysis, and effective risk management to support business cash flow and reduce DSO. - Maintaining strong coordination with Sales, Operations, and Finance teams to ensure accurate and timely billing in accordance with contractual agreements. - Supervising the preparation and verification of draft and final invoices, credit notes, and supporting documentation for completeness an...

Job Description: As a Regional Sales Manager, you will play a crucial role in establishing and nurturing business relationships through proactive sales and marketing strategies. Your primary focus will be on driving Corporate and Travel Agent Room Sales for the hotel. Your responsibilities will include executing business operations, creating proposals, negotiating rates, and maintaining effective customer communication. Collaboration with the Sales Manager will be essential in meeting financial objectives. Additionally, acquiring new business accounts, preparing sales proposals, representing the hotel at events, and conducting daily sales calls are key aspects of your role. Key Responsibilit...

As a Relationship Officer, you play a crucial role in establishing and nurturing strong connections with clients to contribute significantly to the company's sales endeavors. Your responsibilities include: - Developing and sustaining relationships with clients, understanding their needs, and providing tailored solutions - Serving as the primary point of contact for clients, delivering exceptional customer service, and identifying new business opportunities within the existing client base - Collaborating closely with the sales and marketing teams, monitoring customer accounts, addressing client concerns promptly, meeting sales targets, and generating reports on client accounts - Participating...

Job Title: CRM Communications Manager Department: Marketing & Communications Location: Mumbai Reporting to: Head Marketing About the Role: We are looking for a creative and data-driven CRM Communications Manager to manage and execute communication campaigns across email, SMS, WhatsApp, and in-app channels. The ideal candidate will craft engaging, targeted messages to drive customer engagement, retention, and reactivation while maintaining consistent brand voice and communication quality. Key Responsibilities: 1. Campaign Management Plan, create, and execute CRM communication campaigns (SMS, WhatsApp, Email, In-App). Manage customer segmentation and targeting for personalized communication. E...

In this role, you will provide a senior level solution consulting services in customer project; understand customer's business and technical needs and translate them into a solution, Design and execute complex integration, operations or performance solutions for customers. You will be responsible for managing team for one of Solution Area and bring thought leadership in customer engagement. You will also be responsible for quality delivery and delivery project KPI tracking and adhering, manage Nokia Internal Stake holder engagements with solution capabilities from multiple sources and technologies. You have: Bachelor's or master's degree in computer science, Software Engineering, or a relate...

Job Opening: Import Export Coordinator (India Office) Company Head Office Perth, Australia Job Location: Gurdaspur, Punjab, India ? About Us Perth-based company engaged in sustainable recycling and resource recovery. To strengthen our international operations and support our Australian team, we are looking for an experienced and dedicated Import Export Coordinator to join our Indian office. ? Position Overview We seek an all-round logistics and documentation professional with at least 1 years of experience in freight forwarding or working with a liner agency. The ideal candidate will have a solid understanding of import/export documentation, logistics coordination, and customer communication...

Your Impact: You will be joining a growing team that provides world-class operational support including hands on troubleshooting and administration to a variety of enterprise customers. You will be required to collaborate with cross-functional teams to ensure that Service Levels are met, and customer satisfaction is achieved. What it takes: Excellent grasp of the principles of Customer Communications Management. Mandatory experience in administration and management of Exstream platforms that involves: Communication Server, Content Author & Empower, OTDS. Working experience in design and development of Exstream Templates. Good to have working experience on Cloud Native version of Exstream or ...

Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit s overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communic...

Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Cloud & security domain with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business units overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fau...

As a Product Manager, you will play a crucial role in ensuring the success of the product by carrying out various key activities: - **Technical assist/Complaint handling:** You will serve as a knowledge repository, providing content development, new product training, and technical assistance to the sales team and customers when needed. - **Track key performance indicators:** Your responsibility will involve monitoring metrics such as sales numbers, customer adoption rates, and user engagement to assess the product's performance. - **Develop product Go-to-Market Strategy:** You will be tasked with creating a launch plan, overseeing product marketing, and managing product positioning to guaran...

As an eBay Expert, you will be responsible for handling all aspects of the selling process on the eBay platform. Your key responsibilities will include: - Listing and managing inventory, as well as communicating with customers and handling shipping. - Reaching a wider audience of international buyers to potentially increase sales volume and visibility. - Optimizing listings in multiple currencies to achieve higher prices, faster sales, and drive more sales. - Maximizing positive reviews for the seller to enhance their reputation. - Utilizing tools such as Cassini efficiently to avoid redundancy. - Establishing the seller's identity in the virtual marketplace and showing rapid progress. - Men...

Role Overview: As a CKYX Member Interactions Analyst at Tide, your primary responsibility will be to ensure the safety and compliance of businesses throughout the UK. You will play a pivotal role in supporting Tide's growth by providing round-the-clock assistance with security reviews. Engage with customers via outbound calls to gather necessary information for account reviews, ensuring an exceptional customer experience through calls, chats, and emails by leveraging your process expertise and interpersonal skills. Address customer queries or complaints, route them to relevant departments, and conduct basic diligence on customer-provided information. Your role will involve facilitating accou...

As an Inside Sales Executive at Fleet Track Telematics Pvt Ltd in Gobichettipalayam, Erode, you will be responsible for conducting inside sales activities with a primary focus on customer communication in Hindi or Telugu. **Key Responsibilities:** - Conduct inside sales activities to promote company products or services - Communicate effectively with customers in Hindi or Telugu - Handle customer inquiries and provide information about products or services - Assist customers in the sales process and address any concerns or questions they may have **Qualification Required:** - Any degree qualification - Freshers or candidates with sales experience are welcome - Fluent in Hindi or Telugu is ma...

As an Outbound Sales Executive, your primary responsibility will be to initiate calls to customers and offer additional products and services based on their needs. You will identify potential leads, qualify them based on specific criteria, and pass them on to the sales teams. Maintaining an up-to-date list of prospects that meet the target customer profile is crucial for this role. Key Responsibilities: - Actively sell by convincing customers to purchase products, sign up for services, or take action - Reach out to leads who have shown interest but have not converted yet and set up meetings or demos for the sales team to engage with interested prospects further Qualifications Required: - Pos...

You will be working for a rapidly growing company that represents various MNC companies from Europe and USA, particularly in the field of Power & Energy, Oil, and Gas. Your role as a Service Coordinator will involve the following responsibilities: - Handling emails and drafting independently. - Coordinating with clients to ensure site readiness, access, and job requirements. - Scheduling and assigning service jobs to field engineers based on priority and availability. - Tracking and monitoring daily progress of service jobs and updating internal systems accordingly. - Preparing and maintaining service reports, job sheets, and customer feedback. - Routinely following up with customers to ensu...

As a Process Associate in the Order to Cash department at Genpact, you will play a crucial role in ensuring the smooth functioning of day-to-day operations while maintaining service level agreements. Your primary responsibilities will include: - Making collection calls, sending invoices, and managing cash application processes. - Resolving queries related to cash application and effectively communicating with customers. - Identifying and rectifying unidentified cash transactions and ensuring accurate completion of Daily Receipt Reconciliation. - Collaborating across departments to resolve customer/internal disputes and inquiries. - Reconciling orders, validating credits or debits, and facili...

You will be responsible for handling inbound and outbound calls effectively. You need to inform customers about the company's products/services and any ongoing offers. Your main duties will include managing customer calls in a timely manner, generating leads that can potentially turn into new customers, identifying customer needs, and persuading customers to make a purchase. It is essential to have a good understanding of the products/services offered and be able to provide necessary information to customers. Additionally, you will be required to create and maintain reports and documents using MS Excel and MS Word. Your role may also involve basic office work and contributing creative ideas ...

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in perso...

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in ...

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in p...