Role & responsibilities: Maintain the employee life cycle from joining to exit. Managing recruitment processes, including resume screening, scheduling interviews, and conducting background checks Joining and induction process. Maintaining employee records like attendance and leave records and updating HR databases Managing employee separation processes Addressing employee relations issues and resolving conflicts for PF, ESIC, Insurance, attendance, etc. Preferred candidate profile: Proven experience as HR officer, administrator, or other HR position Knowledge of HR functions (pay & benefits, recruitment, training & development, etc.) Proficient in MS Office; knowledge of HRMS is a plus Excellent communication and interpersonal skills Strong ethics and reliability Employee Life Cycle.
Role & responsibilities Job Responsibilities: Maintain usage reports and logs as per business and statutory requirements. Perform networking tasks, including switching, routing, and liaising with service providers and vendors. Implement and troubleshoot switch and router networks. Possess strong communication skills, both verbal and written. Ensure accurate and detailed documentation of networking activities and processes. Have hands-on experience in network designing with a strong understanding of LAN and WAN networking concepts. Demonstrated experience in working with routers, firewalls, switches, IP data networks, and integration/operations related to upstream providers (e.g., international bandwidth).
The Executive - Administration position requires taking ownership of administration responsibilities and ensuring smooth implementation of corporate admin initiatives at various locations. The key tasks and responsibilities include facility management, overseeing travel desk/security/courier desk/printing/stationery, managing preventive maintenance of ACs/company-owned vehicles/DG sets, liaising with local authorities and consultants for compliance with SHOP and establishment act requirements, and monitoring admin-related expenses and wastage control. Additionally, the role involves generating reports and MIS. The ideal candidate should preferably be a graduate with relevant experience, with specific industry experience in the ISP field considered desirable but not essential. The candidate should have at least 1 to 2 years of responsible level experience in a corporate setup, preferably in a similar or service industry. Key functional competencies include good negotiation skills, expertise in MIS/Excel/billing software, a deep understanding of admin requirements, the ability to work effectively with senior management, strong relationship management skills, and traits such as internal customer focus, quality attitude, energy, proactiveness, good communication, confidence, and commitment to deliver. This role is located in Surat and requires a candidate who can effectively manage various administrative tasks, collaborate with different stakeholders, and ensure the efficient functioning of administrative processes to support the organization's objectives.,
As an ESG Assistant Manager at our organization, you will be responsible for leading and supervising a team of technical support executives and technicians. Your role will involve managing call operations, ensuring communication adherence, handling escalations, and effectively managing customer relationships. Your primary goal will be to enhance service levels and work performance within the support team to maintain the highest level of customer satisfaction by reducing resolution time. You will be tasked with monitoring the support staff consistently to identify potential problem areas that may impact customer service. In such cases, you will need to escalate and coordinate internally to ensure prompt corrective actions are taken for issue resolution. Your understanding of various networking typologies and network elements will be crucial in troubleshooting technical issues related to our Internet services and other solutions provided by YOU Broadband. Collaboration with business heads to drive upselling initiatives among existing customers and contribute to new business growth will be a key aspect of your role. Additionally, conducting feasibility surveys, both online and on-site, for wired and wireless connectivity will be part of your responsibilities. Your technical expertise in networking, familiarity with Cisco CLI, TCP/IP, routing, WAN technologies, and troubleshooting methodologies will be essential for successful performance in this role. You should possess strong communication skills, the ability to work well under pressure, and be a proactive team player with a knack for influencing and managing teams effectively. Decision-making skills to address critical support issues promptly and ensuring customer complaints are resolved in a timely manner will be crucial. Furthermore, you will be required to maintain documentation such as installation reports, network diagrams, and other relevant documents as per guidelines. A graduate qualification along with professional certifications like CCNA, CCNP, or CWNA, and 5-6 years or more of work experience in the ISP industry, particularly in customer support, are preferred for this role. If you are an energetic, extroverted individual with a good personality, proactive nature, excellent communication skills, and a desire to contribute to the success of our organization, we invite you to join our team in Pune.,
The position of Retention FOS involves daily collection follow-up, retaining disconnected customers, achieving monthly collection targets, clearing outstanding amounts stuck at customer end, visiting customers in person for discussions, approaching customers for bandwidth upgrades, achieving upgrade targets, and verifying documents for new orders. The role also includes reconciling customer ledgers. The ideal candidate should have a minimum qualification of 12th passed & above and at least 6 months of experience in the marketing field. The location for this position is Surat.,
YOU Broadband is looking for experienced, dynamic and innovative senior java developer who is looking for challenging and innovative environment to meet our business requirements He will be responsible for building and maintaining internal and external Web-facing applications He should have experience with Development lifecycles like Design Analysis, Coding, Testing, Deployment etc He will work with a team of experienced developers and business resources in order to build enterprise systems that support mission objectives He should have excellent written and verbal communication skills He should have skills in debugging, problem diagnosis,, source code analysis , secure coding and exploring new technologies He should be able to work effectively as an individual and within a group He should be creative and technical, and able to create a full application from the back-end to the front-end Required Skills : Web based Java Technologies(J2EE). Webservices (REST/SOAP). Client side technologies like HTML, CSS, Javacript, Jquery, BootStrap. SQL and RDBMSs such as Oracle, MySQL, Sql Server. Linux platform with shell scripting. Web server technologies like Apache Tomcat. Proficient with Development Tools like eclipse, git, jenkins etc. Knowledge on Design Patterns and creating secured applications. Desirable Skills : Mobile development technologies (Android,IOS,Ionic). Java Frameworks like Spring ,Hibernate , Struts etc. Javascript frameworks like Angular JS, NodeJs etc will be an added advantage.
YOU Broadband is looking for Executive who is looking for challenging and innovative environment to meet our business requirements Basic knowledge Of Computer Like Word & Excel. Basis Knowledge of Invoice Processing. Knowledge of Housekeeping Activities. Knowledge of New Vendors Developments for office related required materials. admin rel5- Proper Knowledge of Stores & Logistics. Basic knowledge Regarding AMC. Basic Knowledge of Stores Like inbound & Outbound. Knowledge Regarding Physical Verification & Materials Reconciliation. Basic Knowledge regarding Warehouse Management. Required Skills : Proper Knowledge Admin. Qualification / Experience : 2 - 4 Years Experience
YOU Broadband is looking for experienced, dynamic and innovative IOS developer who is looking for challenging and innovative environment to meet our business requirements He will be responsible for building and maintaining ios application. Designing and implementing application updates. He should have experience with Development life cycles like Design Analysis, Coding, Testing, Deployment etc. He will work with a team of experienced developers and business resources in order to build enterprise systems that support mission objectives. He should have excellent written and verbal communication skills He should have skills in debugging, problem diagnosis,, source code analysis , secure coding and exploring new technologies He should be able to work effectively as an individual and within a group Required Skills : Designing and building mobile applications for Apples iOS platform using swift and Objective C. Publishing application on App Store. Understanding of Apples design principles and interface guidelines. Webservices (REST/SOAP). Linux platform with shell scripting. Knowledge on Design Patterns and creating secure applications. Desirable Skills : Client side technologies like HTML, CSS, Javacript, Jquery, BootStrap. Web server technologies like Apache Tomcat. Mobile development technologies (Android,Ionic). Java Frameworks like Spring ,Hibernate , Struts etc. Javascript frameworks like ReactJs,Angular JS, NodeJs etc will be an added advantage.
YOU Broadband is looking for Customer Care Executive who is looking for challenging and innovative environment to meet our business requirements Attending Broadband subscribers problems /Complaints Received by various sources like Social media, Email or Walkin at office & or various consumer forum and government portals. Resolving Product or service related complains and replying to customer over Fone calls ,Emails or by given communication platform with following internal guideline and policies Tagging of Escalations in CRMS. Should be ready for any ad-hoc duties if required Proficiency in English and Hindi language with verbal and written skill is required.
Application Support Specialist is responsible for providing technical support to YOUBB Employees Talk / Response to staff through a series of actions, either email, chat , whatsapp , face-to-face or over the phone, to help operate systems , resolve issues , problem solving , surving data, request closure Set up new users accounts and profiles and deal with password issues Priorities and manage many open cases at one time Rapidly establish a good working relationship with internal staff and other professionals Ready to work in shifts, sometimes night shift as well ,Available on demand - unpredicted time to manage with un-planned downtime activities as well planned downtime activities Effective Communication skill There is often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations The ability to learn quickly, flexibility and adaptability Responsible for tracking and resolving client queries within the required timeframe Identify, document and address unique or recurring customer problems Create any required supporting documents for the delivery of training for both internal and external stakeholders Any other such responsibilities as may be determined by the Manager Database : Oracle PL / SQL, MySQL, SQL Server , Postgress Scripting Language : Perl, PHP, Unix Shell scripts (ksh, csh, bash, sh and others) Python Programming Language : C, C++, Java, JavaScript Client side technologies like HTML, CSS, Javacript, Jquery Web server technologies like Apache Tomcat Proficient with Development Tools like eclipse, git, jenkins Filezilla, FTP , SFTP , Seagate Report , Visual Studio, HeidiSQL etc The ability to think logically Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution i.e. problem solving skills The ability to work well in a team , A strong task closure focus A strong task closure focus Ready to work in shifts B.E., B.TECH, MCA Fresher or Minimum 1 Years Must be okay to work in shifts
To take ownership of administration responsibilities and facilitate smooth implementation of corporate admin initiatives at locations Work Related Tasks and Responsibilities : Facility Management. To manage Travel desk/Security/Courier desk/Printing/Stationery. To manage preventive maintenance of AC/company owned vehicle/DG sets etc. To manage liasion with MCGM and consultants for implementation of SHOP and establishment act requirements. Contract Management & Payables(Vendor invoicing/Indents and Orders). Take leadership in monitoring admin related expenses and wastage control. Reports & MIS generation. Preferably Graduate from any disciple with relevant experience. Specific industry experience in the field of ISP is desirable but not essential. At least 1 to 2 years of responsible level experience in a corporate setup (Preferably from the similar or service industry) Functional Competencies : Good negotiation skills. Expertise in MIS/Excel/Billing software desired. Excellent understanding and experience of Admin requirements. Ability to work effectively with and gain confidence and respect of senior management. Relationship management skills.
YOU Broadband is looking for experienced and professional Oracle DBA who is ready to work to administer large, production DB environment and troubleshoot and provide system level solutions. This includes Oracle databases for production, testing, and staging environments. Have good understanding of Oracle database and its architecture. Ensure DB availability. Proactively manage and maintain security standards and controls including compliance related reporting and controls. Take ownership of performance and capacity monitoring aspects of the DB. Ensures that best practices are followed in all areas including RMAN backup/restore, EXPDP/IMPDP, tablespace management, Data Guard Deriving RCA for the problem tickets and providing technical recommendation. Have sound communication skills with management, development, teams, vendors, systems administrators and other related service providers. Required Skills : L1 and L2 Hands on experience in Oracle 10g, 12c . Knowledge of Oracle Architecture and day to day monitoring. User Administration, DB files administration. A good knowledge of the operating system(s) Linux is preferable. Understanding of the Oracle administration, performance tuning, SLA and availability. Experience in maintaining production environment, database patching , installation and up gradation. Determine, enforce and document database policies, procedures and standards. Performance testing and evaluation to ensure data security, privacy and integrity. Identification of bottle necks and deadlock issues. Experience with RMAN, Data Guard, ASH/AWR analysis,Table Partitioning. Command over SQL and PL/SQL. Desirable Skills (Non Mandatory) : Knowledge of automation using shell scripts. Knowledge in other RDBMS like MySQL, SQL server etc.
Key Account Managers Enterprise/SME Business Job Details Position - Key Account Managers Enterprise/SME Business Enterprise Lease Line Sales - To achieve sales target month on month by Selling IBW LL in designated area to Enterprise customer. Generate Business by making Cold calls, Area Mapping, Maintain and report Daily calls, Build Suspects/Prospects, maintain & Grow Lead pipe line Internet Access Services (Leased Line Circuits/Ethernet/ Broadband Wireless). Other Internet Based Solutions like VOIP, Dialers, UTMs Cyberoam & Sonicwall and VPN Services. Relationship building with the existing accounts and generating new business opportunities. Complete relationship management with Top management. Adapt in Corporate sales and handling business cycle, end to end. Market and Competition analysis in order to develop the right strategies to go to the market. Manage end to end Sales process, right from prospecting to closing and collection. Cross Department interaction on a daily basis to formulate sharp sales pitches and better work MIS generation and reporting to manage Sales funnels Involve with the marketing team to device marketing plans to help sales in my region. Any Graduates /Any BE/Any Post Graduation 1 5 years relevant work experience in sales of internet leased line.
Job Details Position - Frontline Sales Executive Direct Sales Plan and execute pre-sales process at a front line level. Carry out promotions of the Company services using suitable media (banners, newspaper inserts, distribution at school gates or shopping malls) Thorough knowledge of the local geography with ability to gauge the potential in the area Keep track of the customer database for the area including no of household with PC/Laptop. Awareness of active subscribers to the competition and need of the subscribers in regards to internet connectivity. Increase the customer base by converting potentials into sales. Liaise with building societies/ secretaries and obtain permissions for cabling in their premises. Arrange Conduct live demos of the service in building premises for the residents. Set up and prepare for these demos by ensuring requisite permissions, hardware, cabling are all taken care of on time for a smooth demo by coordinating with Technical Operation Team. Conduct road shows at places that would draw the maximum footfalls such as department stores or shopping malls. Arrange all the support and infrastructure necessary for the conduct of road shows by coordinating with the technical and operations teams. Post sale, ensure that customers system is evaluated for compatibility with the service and installation is completed within the committed time. Co-ordinate with the ops group to ensure customer has a satisfying experience with the service. Qualification : Graduates / Undergraduates with broadband selling experience. Experience: 1 5 years relevant work experience.
Job Details Position - NOC Support Maintaining usage reports, logs as per the business/statutory requirement Co-ordinating with providers for Bandwdith Feasibility Co-ordinating wth providers/Venders for Invoice processing reconciliation Should have good communications skills Should be good in documentation specially in MS-Excel/Word Co-ordinating with SCM for PR processing Required Skills : Degree/Diploma in any stream Strong work ethic, detail oriented as well as excellent oral and written communication skills Sound problem resolution, judgment and decision-making Experience with MS-Office Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure Strong interpersonal and organization skills, successful in working both independently and in a team environment. Qualification : GRADUATION
Require Persons for Collection Retention work at surat , candidate has to be calling of predicted, current suspended 30+ days old suspended customers data convince them to Renewal get appointment for them to collect Renewal payment from them by cash , chq or Online. This is target base job given day to day monthly renewal nos Collection target to person. Daily collection follows up . Retain disconnected customers Achieve monthly collection targets Clear OS amount which has been stuck at customer end due to some reasons. He needs to visit field at customer end for clearing that OS amount by discussion with customer F2F. Need to visit field for collection of payment. Approach customers for upgradations of bandwidth. Achieve up gradations target nos Verification of documents for new orders. Ledgers reconciliations of customers 12th Passed above Min 6 months Experience of Marketing Field.
He will be responsible for building and maintaining applications. He will work with a team of experienced developers and business resources in order to build enterprise systems that support organizations objectives. He should have skills in debugging, problem diagnosis, source code analysis , secure coding and ready to explore new technologies. Required Skills : Skills to develop web applications using java. Knowledge of technologies like Java ,Servlet ,JSP. SQL and RDBMSs such as Oracle, MySQL or Sql Server. Linux platform with shell scripting. Web server technologies like Apache Tomcat. Desirable Skills : Knowledge of technologies like C, Perl and/or Python. Client side technologies like HTML, CSS, Javacript, Jquery, BootStrap,Angular. Mobile development technologies (Android,IOS,Ionic). Java Frameworks like Spring ,Hibernate , Struts etc. Proficient with Development Tools like eclipse, git etc.
As a Retention FOS, your role will involve the following key responsibilities: - Daily follow-up for collection from customers - Retaining disconnected customers - Achieving monthly collection targets - Clearing outstanding amounts stuck at the customer end by engaging in face-to-face discussions with customers in the field - Approaching customers for bandwidth upgrades and achieving upgrade target numbers - Verifying documents for new orders - Reconciling customer ledgers Qualifications required: - Minimum educational qualification of 12th passed & above Experience: - Minimum of 6 months of experience in the marketing field Location: - Surat This job requires a proactive approach towards customer retention and collection, as well as the ability to effectively communicate with customers to resolve outstanding issues.,
FIND ON MAP