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ESG Assistant Manager

5 - 9 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

networking customer management troubleshooting communication skills team management ccna ccnp cwna

Work Mode

On-site

Job Type

Full Time

Job Description

As an ESG Assistant Manager at our organization, you will be responsible for leading and supervising a team of technical support executives and technicians. Your role will involve managing call operations, ensuring communication adherence, handling escalations, and effectively managing customer relationships. Your primary goal will be to enhance service levels and work performance within the support team to maintain the highest level of customer satisfaction by reducing resolution time. You will be tasked with monitoring the support staff consistently to identify potential problem areas that may impact customer service. In such cases, you will need to escalate and coordinate internally to ensure prompt corrective actions are taken for issue resolution. Your understanding of various networking typologies and network elements will be crucial in troubleshooting technical issues related to our Internet services and other solutions provided by YOU Broadband. Collaboration with business heads to drive upselling initiatives among existing customers and contribute to new business growth will be a key aspect of your role. Additionally, conducting feasibility surveys, both online and on-site, for wired and wireless connectivity will be part of your responsibilities. Your technical expertise in networking, familiarity with Cisco CLI, TCP/IP, routing, WAN technologies, and troubleshooting methodologies will be essential for successful performance in this role. You should possess strong communication skills, the ability to work well under pressure, and be a proactive team player with a knack for influencing and managing teams effectively. Decision-making skills to address critical support issues promptly and ensuring customer complaints are resolved in a timely manner will be crucial. Furthermore, you will be required to maintain documentation such as installation reports, network diagrams, and other relevant documents as per guidelines. A graduate qualification along with professional certifications like CCNA, CCNP, or CWNA, and 5-6 years or more of work experience in the ISP industry, particularly in customer support, are preferred for this role. If you are an energetic, extroverted individual with a good personality, proactive nature, excellent communication skills, and a desire to contribute to the success of our organization, we invite you to join our team in Pune.,

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