13 Cwna Jobs

Role Purpose: The Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to provide assistance to quickly restore service and provide problem resolution. Staff TSEs are also responsible for reproducing customer reported issues in a lab environment and working with engineering on new and existing defects. Key Responsibilities: As a Staff TSE, primary responsibility is to provide technical assistance to Ruckus Premium (BullDog) accounts Interact with our customers to promptly troubleshoot and isolate to root cause and provide a resolution to customer issues Replicate customer problems in the Support lab Work closely with Engineering to resolve escal...

As a Senior Network & Wireless Engineer at our reputed global organization, you will play a crucial role in designing, implementing, and troubleshooting wireless networks using Cisco, Aruba, DNAC, and ACI platforms. Your responsibilities will include: - Designing, implementing, and troubleshooting wireless networks involving WLC, APs, client auth, and RF issues. - Managing routing protocols such as OSPF, EIGRP, BGP, and switching technologies like HSRP, VRRP, EtherChannel, and VSS. - Performing IOS upgrades on switches, routers, and WLCs. - Administering Cisco Nexus (7K/5K/2K), VPC, and FEX. - Utilizing monitoring tools like DNAC, ACI, SolarWinds, and Spectrum for network performance. - Coor...

Scope Network Monitoring and Troubleshooting: Continuously monitor managed Wi-Fi networks to ensure optimal performance and quick resolution of any issues. Use diagnostic tools to troubleshoot network problems and perform root cause analysis on connectivity or performance issues. Client Support: Provide direct support to clients for all Wi-Fi related issues, including configuration, authentication, network access, and consistent performance. Respond to customer inquiries in a timely and professional manner. System Maintenance: Perform regular updates and maintenance on network hardware (like routers, switches, and access points) and software to ensure security and efficiency. This includes a...

About The Role Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Network Infrastructures Good to have skills : Ansible on Microsoft Azure Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :We are seeking a highly skilled and motivated Cisco Wireless Engineer to join our team. The ideal candidate...

What youll do: Build system testbeds using various Mist Access Points and other networking devices and servers. QA validation of 802.11 Wireless and Mist proprietary feature. - End to end validation of client to cloud architecture. Recreate customer issues in lab and work closely with US and India Engineering Teams to drive resolution. Performance testing using iPerf. Work closely with CS team to review the customer report defects and enhance the test coverage. Create bugs in Jira and track them closely with Engineering team. Timely escalation of critical issues. Create Technical documentation for CS and QA teams in Confluence. Train and guide Level 1/2 Engineers on emerging wireless technol...

The L3 Network Engineer specializing in Wireless, Switching, and Firewalls is a senior-level professional responsible for designing, implementing, managing, and troubleshooting complex network environments. This role involves working with wireless infrastructure, Layer 2/3 switching, and firewall security systems to ensure a robust and secure network. The L3 Network Engineer will provide advanced technical support, mentor junior staff, and collaborate with various teams to deliver high-quality network solutions. Key Responsibilities: Network Design and Implementation: Design, deploy, and manage wireless network solutions, including access points, controllers, and wireless LAN controllers (WL...

As an ESG Assistant Manager at our organization, you will be responsible for leading and supervising a team of technical support executives and technicians. Your role will involve managing call operations, ensuring communication adherence, handling escalations, and effectively managing customer relationships. Your primary goal will be to enhance service levels and work performance within the support team to maintain the highest level of customer satisfaction by reducing resolution time. You will be tasked with monitoring the support staff consistently to identify potential problem areas that may impact customer service. In such cases, you will need to escalate and coordinate internally to en...

This role involves applying engineering practice and knowledge in technologies such as Standards and protocols, application software, embedded software for wireless and satellite networks, fixed networks, enterprise networks, connected devices (IoT, device engineering), connected applications (5G/ edge, B2X apps), Telco Cloud, Automation, and Edge Compute platforms. You will be responsible for integrating network systems and operations related to the mentioned technologies. Focus on Connectivity and Network Engineering, develop expertise, share knowledge, give guidance, interpret client needs, work independently or with minimal supervision, identify and solve problems, contribute to teamwork...

Job Summary: Cisco is seeking a dynamic and experienced TME (Technical Marketing Engineer) Team Leader to join our Wireless Team in Bangalore. The successful candidate will lead a team of 4+ TMEs, driving innovation and excellence in wireless (Wi-Fi), networking, AI/ML, and security projects. This role requires a seasoned professional with over 5-7 years of experience in the field. Cisco Wireless team is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will collaborate with forward-thinking engineers and excited customers to help ensure that we continue to have the best wireless product portfolio. You will develop excellent te...

Were Hiring: Resident Engineer - L3 Location: Navi Mumbai & Gurugram - Onsite Position: Full-Time | Permanent Experience Required: 6+ Years Are you a networking expert ready to take on high-impact responsibilities in a dynamic data center environment? We re looking for a Resident Engineer - L3 with a strong technical background and a passion for hands-on problem-solving in real-time networking setups. What We re Looking For Education: BE/B.Tech/MCA Certifications like CCNA, CCNP, CWNA are a plus Key Skills & Experience: 6+ years in Networking Technical Support / TAC roles Advanced troubleshooting (including packet capture-level analysis ) Strong interpersonal & communication skills Experienc...

Wireless Network Engineer - L3 Support Location: Chennai Shift: Night Shift Experience: 5+ Years Job Summary We are seeking an experienced Wireless Network Engineer to provide L3 escalation support for our client's commercial networking products. This role involves advanced troubleshooting, product testing, and customer issue resolution. Key Responsibilities L3 Technical Support: Handle complex escalations for routers, switches, security appliances, wireless products, and network storage devices Issue Resolution: Replicate and validate customer-reported defects for engineering teams Product Testing: Participate in new product release testing and validation processes Documentation: Review and...

Required + Must have experience designing and deploying Juniper Mist wireless solutions + Thorough understanding of the 802.11 protocol and amendments + 5-7+ years experience in wireless network engineering + 5-7+ years experience in wired network engineering + Experience designing and deploying Cisco AireOS and IOS XE (Catalyst 9800) wireless solutions + Experience designing and deploying Cisco Embedded Wireless Controller (EWC) + Cisco Certification (CCNA, CCNP Enterprise, CCIE Enterprise) + Ekahau Certification (ECSE Design, ECSE Troubleshooting, ECSE Advanced) + Must have excellent communication skills, writing skills, and the ability to work with team members at all levels + Preferred +...

How You'll Help Us Connect the World The Sr Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Required Qualifications for Consideration: Be the first technical point of contact for the customer Should possess the ability to handle critical (P1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage raised cases Work closely with SE teams internally on larger networks and more sophisticated issues Identify customer problems/issues and assist customer to resolve issues while consiste...