247 Customer Communication Jobs - Page 9

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to work well in a teamAgility for quick learningCollaboration and interpersonal skillsWritten and verbal communicationAdaptable and flexible Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Make outbound calls to recover pending payments, explain terms. Negotiate repayments, maintain records, and meet collection targets while ensuring customer satisfaction. Required Candidate profile Graduate or 12th pass with experience in collections/telecalling/customer service. Strong in communication, negotiation, and handling objections. Chennai-based candidates preferred.

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to work well in a teamAdaptable and flexibleAgility for quick learningCollaboration and interpersonal skillsWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Receiving audit requests - Managing the audit booking process Booking email Reception of documents Confirmation of necessary information Audit creation in EOL online (Eurofins Internal Platform) Update of the scheme platform (ICS database / BSCI Platform) Communicate with customers, if necessary - Requesting invoices to accounting contacts to invoice factories, when paid locally - Performing the allocation of the audit as long as the audit can be performed as per the scheme rules and EUROFINS internal procedures. Making sure that all audits bookings are processed on time and as per the process - Reporting to the manager any problem - Sending a detailed weekly booking status to customers as per request - Making quotations for specific cases based on validated prices Qualifications Any Graduation Degree Additional Information

* Manage whatapp groups for daily postings * Create content for social media posts & reels by using camera with knowledge of video editing tools * Respond to customer queries on daily basis * Knowledge of influencer marketing

Job Summary The Telemarketing Senior Executive is responsible for leading telemarketing efforts, managing customer calls, generating leads, and supporting the sales team to achieve business goals. This role involves making outbound calls, following up on leads, and ensuring excellent customer service. Key Responsibilities : Lead Generation and Follow-Up : - Make outbound calls to potential customers to promote products or services. - Follow up on leads from marketing campaigns to turn them into sales opportunities. - Maintain a list of qualified leads and share it with the sales team. Customer Communication : - Explain product or service details to customers clearly. - Address customer questions and concerns professionally. -Build and maintain good relationships with customers over the phone. Team Support and Guidance : - Assist junior telemarketers with their calls and targets. - Share best practices and provide guidance to the team to improve performance. Reporting and Tracking : - Record call details, feedback, and outcomes in CRM software. - Prepare and submit reports on daily, weekly, and monthly telemarketing activities. Market Insights : - Gather customer feedback and share it with the marketing and sales teams. - Stay updated on company products and industry trends to handle customer queries effectively.

Role: The Inside Sales Executive helps the company grow by selling products or services over the phone, email, or online platforms. They talk to potential customers, understand their needs, explain the company's offerings, and convince them to make a purchase. Responsibilities: - Lead Generation - Find and contact new potential customers. - Follow up on inquiries from interested clients. - Customer Communication - Talk to customers through calls, emails, or chats. - Understand their needs and suggest suitable products or services. - Sales Conversion - Explain the benefits of products or services. - Persuade customers to complete their purchase. - Maintain Records - Keep records of calls, emails, and customer details. - Update the sales database regularly. - Meet Targets - Work towards weekly or monthly sales goals. - Team Coordination - Work with the marketing and sales team to improve strategies. - Share customer feedback for better service. - Customer Support - Help customers with questions before and after the sale. - Continuous Learning - Stay updated about company products and services. - Improve sales skills through training.

Job description Role & responsibilities - Organise Birthday Parties, Workshops and events at kids play area and cafe - Work with customers, set correct expectations and build a good relationship with them - Maintain a happy and healthy working environment with team members - Set-up a 5 star team in the play area and at the reception. - Take charge and be creative in creating new workshops for kids and hosting the BEST birthday parties! - Be terrific at Sales & Customer Relations. Preferred candidate profile - Event management experience - Graduate - Excellent communication skills - Excellent negotiation skills - Leader who takes charge and initiative - terrific at SALES Role: Event Planner / ManagerIndustry Type: Hotels & RestaurantsDepartment: Food, Beverage & Hospitality Employment Type: Full Time, PermanentRole Category: Events & Banquet EducationUG: Any Graduate Role & responsibilities

Holds an important role in overseeing and optimizing service delivery processes within the organization. Responsible for delivering services as per assigned scope, managing Client relationships and ensuring adherence to quality standards. Fosters a culture of continuous improvement, employing process and technological proficiency and effective communication to drive service excellence. Participates in transformation projects, ensuring alignment with service delivery objectives, and facilitating proper integration of processes and technologies. Primary Skills Experience in handling diverse team of Demand Planners Experience in handling customer communication and acted as single point of contact for issue resoutions Experience in Demand planning/forecasting in FMCG Sector In Depth understanding of demand planning collaboration process with stakeholders in sales, commercial and other supply chain functions. This may include activities such as reviewing stat model, master data, and exception based planning. Experience in participating in S&OP planning meetings. Should have handled a team of demand planners and responsible for team deliverables Derive SKU level forecasts by appropriate maintenance of demand history and tools. Drive Phase-in Phase-out in forecasting process including promotional forecasting Use statistical forecasting methods, software tools such as SAP APO or other Demand Planning tools Worked on Promotion and Innovation forecasting process. Experience in R Scripting - Explore data sets, identify & implement data transformations, model, visulaize the results

The Opportunity Avantor is looking for a Customer Service Representative for the UK Admin team. Its an intermediate-level position. The associate is responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. What were looking for Education High school diploma required; Bachelors degree a plus. Experience 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.). Preferred Qualifications: Strong communication skills, both verbal and written Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently Proven problem-solving skills and resourcefulness Ability to manage multiple priorities in a fast-paced and complex environment Good organization and time management skills Attentive and active listening abilities Ability to maintain composure and positive attitude during difficult times Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors Familiarity with SAP system helpful In Quebec, bilingual (English and French), verbal and written. How will you thrive and create an impact: Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network. Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders. Owns the customer request and experience from initiation to conclusion. Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information. Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth. Follows up with Sales Department, suppliers, and customers on any outstanding issues. Looks for opportunities to provide solutions. Makes recommendations on areas for process improvement. Make decisions based on policies and past precedence, seeking guidance as necessary. Accountable to performance metrics such as schedule adherence, productivity standards and quality standards. Performs other duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

Job SummaryThe Telemarketing Senior Executive is responsible for leading telemarketing efforts, managing customer calls, generating leads, and supporting the sales team to achieve business goals. This role involves making outbound calls, following up on leads, and ensuring excellent customer service.Key Responsibilities :Lead Generation and Follow-Up :- Make outbound calls to potential customers to promote products or services.- Follow up on leads from marketing campaigns to turn them into sales opportunities.- Maintain a list of qualified leads and share it with the sales team.Customer Communication :- Explain product or service details to customers clearly.- Address customer questions and concerns professionally.-Build and maintain good relationships with customers over the phone.Team Support and Guidance :- Assist junior telemarketers with their calls and targets.- Share best practices and provide guidance to the team to improve performance.Reporting and Tracking :- Record call details, feedback, and outcomes in CRM software.- Prepare and submit reports on daily, weekly, and monthly telemarketing activities.Market Insights :- Gather customer feedback and share it with the marketing and sales teams.- Stay updated on company products and industry trends to handle customer queries effectively.

Role:The Inside Sales Executive helps the company grow by selling products or services over the phone, email, or online platforms. They talk to potential customers, understand their needs, explain the company's offerings, and convince them to make a purchase.Responsibilities:- Lead Generation- Find and contact new potential customers.- Follow up on inquiries from interested clients.- Customer Communication- Talk to customers through calls, emails, or chats.- Understand their needs and suggest suitable products or services.- Sales Conversion- Explain the benefits of products or services.- Persuade customers to complete their purchase.- Maintain Records- Keep records of calls, emails, and customer details.- Update the sales database regularly.- Meet Targets- Work towards weekly or monthly sales goals.- Team Coordination- Work with the marketing and sales team to improve strategies.- Share customer feedback for better service.- Customer Support- Help customers with questions before and after the sale.- Continuous Learning- Stay updated about company products and services.- Improve sales skills through training.

Monitor CNC processes and inspect for defects. Analyze issues and implement fixes. Ensure supplier and material quality. Maintain CNC quality procedures. Interpret engineering drawings. Inspect parts using metrological tools like vernier, micromtre..

Role & responsibilities 1) Attending Design Review meeting 2) varification of final released drawings for inclusion of inputs given during design review 3) Preparation of Gauge plan required for new model a)Gauge designing b) Followp for PO to purchase & followup for actual gauge to supplier c) Gauge varification,gauge coding,updating master list 4) Analysis of NG parameters observed on sop layout 5) Review of DVPR &Cordinating with IT to facilate transfer of assemblies to testing through SAP 6) Customer PPAP & completion till receipt of PSW. 7) Followup to concern depts for closing the concerns raised by customer during PPAP audit /run 8) Analysis of problems reported by satelite plants 9) Change management,Preparation of Break point sheet & communication to respective customer 10) Control on calibration activities Preferred candidate profile BE/B.Tech with minimum 7+ years of experience in Quality Assurance in manufacturing

PRINCIPAL ACCOUNTABILITIES: - Grievance Investigations Conducting investigation by coordinating with customer as well as distributor for grievance investigation and resolution Report Preparation Creating an investigation report for consequence management as well as closure of customer grievance Root Cause Analysis Analysis of the grievances and create a channel level grievance mitigation steps Identifying Process Gaps, RCA & fixing Handling of Customer Escalations, Grievances, Emails and Feedback with best appropriate resolution in accordance with the laid down guidelines Coordination and follow up with key stakeholders for end to end clearance of cases and closures • Transaction processing in the ambit of the role Work on automation/analysis on new system requirements Tracking and validation with required MIS/Dashboard Closely work with UAT and Data Quality team members to ensure all developments are in sync with business requirements Manage all assigned responsibilities other than MIS/BA 100% Compliance to all internal, external and regulatory processes, guidelines and norms Responsibility, Ownership and Customer Centricity to ensure timely closures with minimalistic supervision Fungibility to contribute to various other Operational requirements for the team goals

Job Role : Technical Support: Provide technical support to customers, resolving issues and addressing inquiries in a timely and professional manner. Documentation & Record-Keeping: Document all customer interactions, technical issues, and resolutions accurately and comprehensively. Prepare MIS data related to Site Engineers. Collaboration & Feedback: Collaborate with internal teams, including sales, purchase, engineering, and manufacturing, to address customer technical concerns and provide feedback for product improvement. Knowledge Base Development: Develop and maintain technical support documentation, FAQs, and knowledge base articles to empower customers with self-service resources. Customer Communication: Keep customers informed about product updates, new features, and relevant support resources. Business Development: Build rapport with customers and generate new leads. Skill & Experience 1-3 min years of experience Proficiency in Ms-Excel, Word and Presentation is must. Qual: B.Tech Mech/EEE/Civil/Chemical/ECE/EIA Candidate should be able to communicate in English, Hindi &Telugu. Enquiry Register a Commercial b technical c TC Offer preparation for customer submission Discussion & Negotiation (Terms & Conditions) with vendor Order Conversion Post PO formalities a. Project no allocation b Kick off meeting with internal depts Email your Profiles to careers@clair.in or Whatsup only #9154297911 Regards, Team - HR

We invite applications for the role of Sales Operations Coordinator as part of our Return-to-Work program for women . This position is ideal for women professionals who are looking to re-enter the workforce after a career break. The role involves supporting our sales and delivery operations from lead generation to post-sales coordination. The position offers a hybrid work model , allowing a flexible mix of remote work and in-office presence. Key Responsibilities Prepare and format customer quotes Send outbound emails to generate and nurture leads Create product configuration note for delivery team post PO receipt Generate invoices and maintain comprehensive sales records Occasionally visit customer sites (minimal travel involved) Desired Candidate Profile Women with a career break are strongly encouraged to apply Strong communication and documentation skills Proficient in MS Word, Excel, and basic CRM tools Highly organized, proactive, and detail-oriented

Responsibilities: * Manage client relationships * Develop marketing strategies * Analyze data & provide insights * Prepare reports & presentations * Collaborate with team on projects Annual bonus

We are looking for Sr. Executive (Signalling) Youll make a difference by Leading and managing the team, ensuring effective coordination, task delegation, and the successful execution of project objectives. Responsible for the Signaling deliveries (SIP, RCC, Interface circuit and Application logic) Responsible for customer communication for the technical decisions Desired Skills: BE/B. Tech or Equivalent in Electrical & Electronics and Electronics & Communication Signaling design engineer with 5-8 years demonstrating continuous expertise in Indian Railway Electronic Interlocking projects Exposure in Various standards of Indian railway engineering such as G&SR, Signal Engineering Manual, Specifications of RDSO Proficient in the design and verification of Electronic Interlocking (EI) systems for Indian Railway projects Good command over written and spoken skills IRSE/IRSTELO license holders are preferable Experience in Indian Railway electronic Interlocking projects

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE. About The Role s for Operation and Maintenance Site Manager (Direct Contract) 1. Graduate Electrical Engineer with min. 7 years or Diploma with 10 years of experience in Operation, Maintenance and Testing of GIS Panel (up to 220kV) Substation including Transformer, Panel, Switchyard Bay, CRP, Earthing System etc. Supervisory license of UP is mandatory requirement. 2. Manage Maintenance team that meets agreed objectives and which delivers best practice results, added value and continuous improvements. 3. Monitor usage of tools and equipment and ensure tools are readily available for assigned tasks. 4. Establish, implement, train, and monitor maintenance guidelines for the maintenance teams. 5. Assessing procedures and making recommendations for improvement. 6. Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures. 7. Should be able to understand Relay coordination, Short Circuit Study , Arc flash study, Power Quality Analysis, Thermography etc. 8. Able to understand ISO Audits documents preparation. 9. Responsibility for budget control, spares management, site contracts management and the on-going improvement of the maintenance systems. 10. Ability to manage a variety of cross-functional team members. Communicate with Customer, Vendors and other stakeholders. 11. Skill Set- Site Management, Testing of Electrical System, Presentation Skills, MS Office, Supervisory License of state of UP. 12. Troubleshooting of CRP, RTU and SAS. WEVE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU? Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

Responsibilities Qualification: DME / BE Mechanical Engineering Experience : Manager: min 15 yrs. experience in manufacturing and cost estimation of automotive and non-automotive parts. Should be conversant in reading and interpreting engineering drawings and specifications. Should have hands-on experience at least in turning and milling and exposure to other machining processes, machines, material grades and cutting tools & jig & fixture concepts and practices. Should be able to estimate cycle times considering optimum machining parameters and processes. Should have exposure to casting & forging processes, heat treatment and other special processes. Should be familiar with Lean manufacturing concepts and practices. Should have communication skills to interact independently with customers, able to compile technical reviews / presentation for RFQs, propose alternatives for cost effective manufacturing, support marketing team in technical / commercial discussions with customers. Should have working knowledge in AutoCAD and 3D modelling. Essential Skills Technical Skills (Essential) Experience in manufacturing and cost estimation of automotive and non-automotive parts Good to have skills Success Tips/ General Remarks Manager: min 15 yrs. experience in manufacturing and cost estimation of automotive and non-automotive parts. Focus on candidates with extensive experience (12+ years) in manufacturing and cost estimation, particularly in automotive and non-automotive parts. Look for expertise in machining processes, Lean manufacturing, and proficiency in AutoCAD/3D modeling, along with strong communication skills for customer-facing roles. Prioritize candidates who demonstrate leadership ability and a track record of cost optimization and process improvements in a manufacturing environment. Notice period 60 Who is an ideal candidate ? An ideal candidate for this role would have 12+ years in manufacturing and cost estimation, with expertise in machining, engineering drawings, and Lean manufacturing. Strong skills in AutoCAD, 3D modeling, and customer communication are essential.

Job Title: Billing Executive Experience: 2-5 Years Location: M.G Road, Agra. Job Type: Full-time Job Description: - The Billing Executive in our book publishing house is responsible for accurately and promptly generating invoices, tracking payments, and maintaining precise financial records. This role demands meticulous attention to detail, strong organizational skills, and effective communication with both customers and internal teams. Proficiency in billing software, a sound understanding of accounting principles, and a collaborative mindset for process enhancement are crucial. Key Result Areas (KRAs): - 1. Invoicing and Billing: Generate and issue accurate and timely invoices for book sales, royalties, and other financial transactions. Ensure adherence to billing policies and terms. 2. Payment Processing: Track and reconcile payments received against issued invoices. Follow up on overdue payments and handle payment discrepancies. 3. Financial Record Keeping: Maintain accurate and up-to-date records of all financial transactions related to billing. Work closely with the finance department to ensure accurate financial reporting. 4. Customer Communication: Respond to customer inquiries related to billing and invoicing. Provide clarification on billing details and resolve any billing-related issues. 5. Reporting: Prepare regular reports on billing activities, outstanding invoices, and payment status. Provide insights and analysis on billing trends and performance. 6. Process Improvement: Identify and implement process improvements to enhance the efficiency and accuracy of the billing system. Collaborate with cross-functional teams to streamline billing processes. Qualifications: - 1. Education: Bachelor's degree in Finance, Accounting, Business, or a related field. 2. Experience: Previous experience in billing, invoicing, or accounts receivable roles. Familiarity with the publishing industry is a plus. 3. Skills: Strong attention to detail and numerical accuracy. Proficiency in using billing software and financial management tools. Excellent communication skills for interacting with customers and internal teams. Analytical skills for identifying and resolving billing discrepancies. 4. Knowledge: Understanding of billing and invoicing processes. Knowledge of relevant accounting principles and financial regulations. Proficient in ZOHO billing software, demonstrating the ability to navigate its features and functionalities effectively. Interested candidates can share their resume at recruitment@oswaalbooks.com / hrlead@oswaalbooks.com

Greetings!!! The Muthoot Group is hiring for Branch Head profiles Candidates with prior experience in Gold Loan Industry will be preferred. Documents Required:- Resume + Work Experience Certificates + Educational Documents + Valid ID proof + 2 Passport size Photographs. Job Role: - Branch Head Job Location in Mumbai - 1) CHUNABHATTI 2) GRANT ROAD 3) ANDHERI 4) GHATKOPAR 5) VILE PARLE EAST 6) BHANDUP 7) Worli 8) Vada Eligibility criteria for Branch Head ( Candidates with prior experience in Gold Loan Industry will be preferred. ) Candidates having minimum 5 years of work experience in Banking / NBFC / Financial Services in Sales at Managerial level Age between 30 to 45 years Candidates from Insurance background will be not be considered Minimum Education Qualification:- Graduation Perks and Benefits Fixed Salary + incentive + bonus Candidates with prior experience in Gold Loan Industry will be preferred. Interested candidates can walk in for an interview @ Regional Office Mumbai Muthoot Finance Limited Regional Office Mumbai Main Patel Complex, 1st Floor, Mamletdar Wadi, Liberty Garden Road, Above Saraswat Bank, S. V. Road Malad (West), Mumbai - 400064 Email id- hrmbi@muthootgroup.com Kindly connect with HR Mr. Ritesh : 9372516724

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for? Ability to work well in a team Prioritization of workload Ability to perform under pressure Adaptable and flexible Collaboration and interpersonal skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for? Agility for quick learning Adaptable and flexible Ability to work well in a team Written and verbal communication Collaboration and interpersonal skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation