249 Customer Communication Jobs - Page 3

The Relationship Officer plays a crucial role in establishing and nurturing strong connections with clients, thereby contributing significantly to the company's sales endeavors through effective customer communication and relationship management. Acting as a key intermediary between the organization and its clientele, the Relationship Officer is instrumental in ensuring client satisfaction and fostering long-term client retention. Key responsibilities of the Role include developing and sustaining relationships with clients, comprehending their needs, and providing tailored solutions. Serving as the primary point of contact for clients, the Relationship Officer excels in delivering exceptional customer service, identifying new business opportunities within the existing client base, and collaborating closely with the sales and marketing teams. Furthermore, the incumbent is tasked with monitoring customer accounts, promptly addressing client concerns, meeting sales targets, and generating reports on client accounts. Participation in networking events, staying abreast of industry trends, and implementing strategies for client retention are also integral aspects of the position. The ideal candidate for this role possesses a Bachelor's degree in Business Administration, Marketing, or a related field, coupled with prior experience in sales or customer service. A proven track record of meeting sales targets, along with excellent communication, interpersonal, negotiation, and networking skills, are essential requisites. Proficiency in CRM software and MS Office, exceptional time management and organizational abilities, adept problem-solving skills, and a knack for critical thinking are also key qualifications. Demonstrating adaptability and resilience in a fast-paced environment, a good understanding of market trends and industry regulations, and the capability to work both independently and collaboratively within a team are vital attributes. Additionally, being highly motivated, results-driven, and customer-centric, while possessing certifications in sales or customer relationship management (CRM), is advantageous for this role. Required Skills: negotiation, certifications, client retention strategies, problem-solving, teamwork, marketing, networking, results-driven mindset, client retention, sales, customer service, customer communication, client satisfaction, report preparation, CRM software, communication, marketing strategies, retention, independent work, industry regulations, motivation, adaptability, time management, organizational skills, business opportunities, relationship management, resilience, results-driven, business development, interpersonal skills, MS Office, critical thinking, industry trends, sales targets, market trends.,

Mission As a member of the IBA family and acting as a leading player in the field of Quality Assurance in Radiation Therapy and Medical Imaging, IBA Dosimetry continuously innovates solutions that enhance quality and outcome of cancer treatments Our products are distributed worldwide and we are very proud of our international cultural diversity Employees from over 30 different nations come to work every day sharing the same passion for developing product solutions that protect, enhance and save lives You consider yourself as a professional in your field yet you are also eager to learn continuously Team spirit is part of your genes and new challenges boost your motivation Responsibilities Systematically troubleshot, solve, and document customer complaints related to product issues by leveraging equal parts intuition and technical acumen Routine follow-ups to ensure resolution and customer satisfaction Communication with customers related to handling customers requests and complaints, providing answers and solutions in timely fashion and in accordance with implemented process Manage and dispatch all incoming customer communications (calls and emails) from both external (end users and distributors) and internal users in a timely fashion Acquire deep product knowledge (technical and physics related) with the goal of providing comprehensive responses to customer queries Maintain detailed records of customer interactions, process customer accounts, and file documents Escalate complex customer issues to appropriate support teams Follow communication procedures, guidelines, and policies Recommend potential products or services to management by collecting customer information and analyzing customer needs Remain continually informed and ready to deploy newly acquired knowledge towards resolution of new issues that may stem from recent product updates or newly discovered bugs Requirements Masters degree in Medical Physics from a recognized institution or Dip R P from BARC(Govt of India) Clinical experience is most preferred Intermediate familiarity with MS-Office SuiteExcel, Powerpoint, Word, etc Familiarity with applicable Medical Device Quality Systems (FDA, ISO) Basic knowledge of IT and networking fundamentals In depth-networking knowledge and/or certification (e-g Cisco) is a plus Proficiency in spoken and written English Affinity for teamwork and well-developed interpersonal skills Ability to learn and apply newly acquired product training quickly Willingness to work nights, up to 33% of workdays Self-driven mindset and ability to work independently Devotion to customer success and a desire to put things right in under tight timelines Life at IBA At IBA, we value creativity, innovation, and a commitment to excellence As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance If youre ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team Lets shape the future of technology together! Apply today and be part of a mission that matters!

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we dopowering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact: Reporting to Sr. Manager of Technical Success Services, the primary responsibility of this position is to oversee, develop, and grow the OpenText xECM practice from India COE. At present, 100% of global technical delivery is supported by this team based out of India. This includes aligning with the vision and mission of Technical Success Services, managing and building the practice for scale, prioritizing & managing escalated and large accounts, interfacing with customers, and ensuring governance & compliance with the OpenText Technical Success Services organization. What the role offers: Strong background and pedigree in delivering Managed Services (preferably on the Cloud). Customer-first & Services mindset & Experience. Good grasp of Technology Operations and managing stakeholder relationships. Experience in driving automation and process improvement initiatives. Can independently create and present a vision and roadmap for their org, push the team to achieve more, and also represent challenges (with solutions) effectively. Prior knowledge of xECM or any other industry CCM (Customer Communications Management) products or any of the OpenText products would be an added advantage. What you need to succeed: Relevant managerial experience in Enterprise Production support or managed services environment preferably Cloud with an overall experience of 12+ years. Out of which minimum of 3+ years experience in direct team management as a manager. Leverage the services mindset and culture to build relationships with our top customers. The face of the TSS Team for our xECM customers. Manage relationships with Internal stakeholders (Success Mgmt, Cloud Ops, Engineering & Product Management, Service Management, Professional Services, etc.) Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams. Experience in Cloud Operations and ITIL is preferred. Required to perform duty manager role in a 24x7 on-call model and flexible to work in EMEA/Americas time zones. Provide a strategic vision & direction to the TSS xECM practice. Strong team building and talent management skills are required. Excellent interpersonal and communication skills, written and verbal. Articulate problems in an executive-friendly manner. Solution mindset to offer potential solutions to each problem.

CEE to explain and demo home automation products to walk-in customers. Must understand customer needs, suggest suitable solutions, & ensure a great in-store experience. Tech-savvy, good communication, & customer focus required. Required Candidate profile Graduate with 1–3 years of retail or showroom experience, tech-savvy, good communication skills, confident in explaining electronic products, customer-focused, and well-presented.

Variety Innovation Venture Pvt. Ltd. (VIV) is a Gurugram-based Research & Development and Industrial Automation company. We are currently looking for a positive, motivated, and energetic marketing executive to join our team. The candidate will support demand generation initiatives including email campaigns, digital marketing, blog writing, surveys, customer acquisition, and event marketing. Key Responsibilities: Execute digital marketing campaigns across LinkedIn, Facebook, Instagram, Twitter, YouTube, Google, and other platforms. Write technical blogs for product and service awareness through web and social media platforms. Create content for website, social media, and video channels, and manage promotions. Assist in creating advertisements, brochures, inserts, banners, and digital displays. Manage marketing plans and ensure deadline adherence. Update and maintain website content and functionality. Support exhibitions and corporate events. Track and analyze website, social media, and sales data. This is an in-office position (not remote). Perform other assigned duties as required. Required Skills: Excellent writing skills for emails, newsletters, case studies, videos, and presentations. Knowledge of SEO, SEM, B2B platforms, lead generation, and email campaigns. Understanding of CRM, CMS, and website management is a plus. Engineering or technical background preferred. Strong passion for marketing, branding, and customer communication. Relationship-building and PR skills. Creative thinking and idea articulation for innovative marketing approaches. Basic PC skills; proficiency in MS Word, Excel, PowerPoint, and Outlook. Experience with image and video editing tools. Keen interest in learning about automation and latest technologies from a marketing lens

As an Account Manager for Customer Acquisition at Housing.com, you will be responsible for the entire process of lead management, sales, and business development in the region. Your duties will include data management to ensure complete coverage in the assigned territory, tracking key parameters, executing client acquisition campaigns, and generating leads to establish the brand as a leader in property services. You will also be accountable for service delivery, client retention, and providing market intelligence and insights for the marketing team's initiatives. Your role will involve achieving targets in designated areas, developing and maintaining databases, as well as regular reporting and follow-ups. This position will require you to engage in B2B frontline sales activities, map new projects and builders in the territories, acquire new projects and builders to ensure coverage, and meet revenue and coverage targets. To be successful in this role, you should possess a graduation degree with 3 to 5 years of experience in B2B/Channel sales, preferably in real estate, e-commerce, or online business sectors. Strong presentation skills, a passion for selling, personal ambition, resilience, persistence, and the ability to communicate effectively with individuals at all levels are essential qualities for this position.,

As a Technical Support Specialist, you will be responsible for providing timely and effective technical assistance to customers. Your main duties will include troubleshooting and resolving technical issues related to the product, installing and implementing new programs, upgrading operating systems and hardware, taking data backup, and conducting recovery processes. You will also be required to analyze customer problems, diagnose root causes, and implement solutions promptly to resolve issues. Maintaining a professional and courteous demeanor in all customer communications is essential, along with keeping customers proactively informed about the progress of issue resolution. Developing a deep understanding of the product or service offerings is crucial to providing accurate and relevant support. It is important to stay updated on product changes, updates, and new features to better assist customers. In situations where technical issues are complex, you will need to escalate them to the appropriate teams within the organization for further investigation and resolution. Following up with customers to ensure that escalated issues are resolved satisfactorily is also part of your responsibilities. Additionally, you will be responsible for gathering feedback from customers regarding their experiences with the service provided. Collaboration with cross-functional teams, including logistics, is essential to ensure defective or unused parts are returned promptly after the call. You should also be able to check environmental parameters such as earthling for the proper functioning of the product. To qualify for this position, you should have a Diploma/Degree and 1-3 years of relevant experience. Knowledge of desktop operating systems like MS Windows, product problem symptoms and associated root causes, hardware installation, troubleshooting, and maintenance is required. Proficiency in networking concepts, protocols, and troubleshooting, as well as experience with software installation, configuration, and support, is essential. Knowledge of antivirus software, firewalls, and security best practices will be beneficial in this role.,

As a Credit Controller, your primary responsibilities will include evaluating new credit requests, conducting client credit checks, managing and collecting debts from company debtors, and setting up credit terms for new clients. You will also be responsible for responding to client inquiries, processing invoices, preparing statements and reports for the company accountant, and managing the sales ledger. Additionally, you will liaise with customers and the sales team to ensure smooth credit operations. A crucial aspect of your role will be reporting to management on outstanding issues and highlighting potential debtor problems. The ability to effectively communicate and work with problematic clients is essential in this position. To qualify for this role, you should hold a Bachelor's degree in finance, accounting, or mathematics, and have previous work experience as a credit controller. Proficiency in Accounting and Office software is required, along with the ability to reconcile complex debtors" accounts. Strong communication skills and at least 5 years of total work experience are preferred. This is a full-time position with benefits including health insurance. The work schedule is during the day shift or morning shift. If you are passionate about credit control and possess the necessary qualifications and skills, we encourage you to apply for this opportunity.,

Watch Your Health (WYH) is a prominent Health-Tech provider in the Indian healthcare space since 2015, offering Hi-End B2B customized wellness solutions to insurance companies, Pharma companies, Hospitals, and Path Labs. As partners to these organizations, we reward healthy behavior and drive Client Engagement & Digital Wellness innovatively. Our tech solutions focus on patient engagement and support, providing a platform to engage customers, assess and mitigate health risks, and save costs by digitizing various functions through enterprise-level SAAS. As a Technical Project Manager (5-6 Years Experience), your key responsibilities will include project management, resource management, risk management, budget and cost control, JIRA, Scrum management, team management, delivery tracking, and customer communication. You will lead and oversee the entire project lifecycle, from inception to delivery, ensuring projects are completed on time, within scope, and within budget while maintaining high-quality standards. Your role will involve defining project scope, objectives, deliverables, and timelines, creating detailed project plans, allocating and managing project resources, implementing and overseeing Scrum methodologies, tracking project progress, maintaining effective communication with stakeholders, identifying and managing risks, ensuring quality assurance, and monitoring project budgets and expenditures. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred) - Proven experience in project management within mobile app development using .Net technologies - Strong understanding of software development methodologies and project management principles - Excellent communication and interpersonal skills - Proficiency in project management tools and software - PMP, Agile, or Scrum certification is a plus - Exceptional problem-solving and decision-making abilities Interested candidates can share their CV on 74001 95068. This is a full-time position with benefits including health insurance and Provident Fund. The work location is in person. For further inquiries, you can contact the employer at +91 7400195068.,

As a Quality Operations Support at Sandoz, your major accountability is to adhere to the current GxP and compliance requirements while delivering quality operations to ensure product quality compliance and regulatory workflows. You will be responsible for ensuring compliance to Sandoz quality standards, relevant regulatory requirements, filed product quality standards, and service level agreements. Additionally, you will support the implementation of service quality and process improvement projects, as well as CAPA management within GQSI. It is crucial to comply with internal functional requirements, including KPI reporting, ticket management tools, and other internal procedures and processes. Regular communication with customers and partners to collect feedback on support services and report deliverables is a key aspect of your role. Focus on completing all relevant and assigned trainings in a timely manner to enhance your skills and knowledge. As you progress in this role, it is important to learn and develop an understanding to generate insights through data and digital means. Taking responsibility and ownership of assigned tasks, ensuring accuracy, and timeliness of deliverables is essential. You will be required to manage accounts in workflow applications such as SAP, GxQEM, CONDOR, ESOPs, TrackWise, etc., to ensure the appropriate execution of service deliverables. Furthermore, you will generate and analyze predefined and ad-hoc reports in various applications like Trackwise, GxQEM, etc., and take follow-up actions as needed. Joining Sandoz means becoming part of the backbone of the global medicines industry. Sandoz, a leader in generic and biosimilar medicines, has impacted the lives of almost 500 million patients last year. With a commitment to doing more, Sandoz is investing in new development capabilities, state-of-the-art production sites, acquisitions, and partnerships to shape the future and provide more patients with access to low-cost, high-quality medicines sustainably. At Sandoz, you will experience an open, collaborative culture driven by talented and ambitious colleagues. You will have the opportunity to work in an agile and collegiate environment with impactful, flexible-hybrid careers. Diversity is welcomed, and personal growth is encouraged, enabling you to shape the future of Sandoz and make a difference in the lives of patients worldwide. Embrace the momentum and entrepreneurial spirit at Sandoz as we shape the future together.,

As a Director of Customer Programs Management at MaxLinear, you will play a crucial role in coordinating, executing, tracking, and delivering key customer projects from initiation through completion. Your primary responsibility will be to drive the execution of customer programs while ensuring alignment with internal product lines and customer support stakeholders. In this role, you will lead and motivate internal teams to execute customer plans effectively. This includes defining specific responsibilities for each team, managing release schedules, monitoring program milestones and deliverables, and ensuring terms of acceptance are met. You will also collaborate with Platform programs in the broadband business unit to integrate multiple MaxLinear SoC products for addressing key opportunities in the broadband business sector. Your interactions with customers will be an integral part of this role. You will work closely with customers to understand project requirements, identify successful business project implementations, and serve as a trusted advisor to them. It will be your responsibility to identify and resolve operational and service-related issues to ensure customer satisfaction. Additionally, you will keep senior management and customers informed about project status, schedules, and key issues on a regular basis. You will provide timely responses to customer inquiries, represent customer input in technical and business terms, and build strong relationships with customer decision-makers and influencers. Furthermore, you will contribute to enhancing SOC/platform execution processes and other MaxLinear customer-related procedures such as Quality, RFPs, and Voice of the Customer. Your role will involve managing multiple customer programs, leading cross-functional global teams, making effective presentations to senior management, and demonstrating a good understanding of SOC/FPGA development and systems integration flow. To qualify for this position, you should have experience in customer-facing roles with lead OEMs and Carriers, managing customer programs from inception to implementation, and building strong relationships while ensuring quality and meeting deadlines. You should possess strong organizational, project management, and execution skills, along with excellent oral and written communication skills in English. A Bachelor's degree in Electrical Engineering or related field with 8 years of experience, a Master's degree with 6 years of experience, or a Ph.D. with 3 years of experience is required for this role. The ability to travel to customer and regional sales sites is also necessary. MaxLinear is a global company listed on NASDAQ (MXL) that focuses on improving communication networks through highly integrated semiconductor solutions. We are dedicated to solving communication technology challenges and offer exciting opportunities for talented individuals to make a difference in the world. If you are passionate about innovation, outstanding execution, and collaboration, we invite you to join our team and contribute to building cutting-edge products that shape the future of communication technology.,

You will be responsible for managing the warehouse and delivery operations in Bangalore for Gulab Oil and Food Ahmedabad Pvt. Ltd. Your key duties will include ensuring timely and accurate deliveries, overseeing vehicle and equipment maintenance, managing inventory and depot transfers, maintaining warehouse security, handling customer communication, coordinating with regulatory authorities, monitoring credit sales, supporting the sales team, and resolving any delivery complaints effectively. To excel in this role, you must have a minimum of 6 months" experience in depot, warehouse, or logistics management. Fluency in Hindi is a must, along with strong leadership, coordination, communication, and interpersonal skills. This is a full-time position with a day shift schedule that requires in-person work at the Bangalore location.,

Eurofins Assurance India Pvt Ltd is a leading certification body providing Audit & Certification , Inspections , and other services covering the broad spectrum of sustainable supply chain. Eurofins will help the customers to mitigate risks in their supply chain and to ensure the benchmarking performance with operations, processes, systems, people or capabilities. Whether you are in Food, Cosmetics, Consumer products or Health care sector, our global auditor and technical expert network will help to mitigate/eliminate your risks against supply chain and distribution flows: Regulatory and Industrial standards . We have accreditations for a number of different industry standards/memberships to ensure we service the entire supply chain. Receiving audit requests - Managing the audit booking process — Booking email — Reception of documents — Confirmation of necessary information — Audit creation in EOL online (Eurofins Internal Platform) — Update of the scheme platform (ICS database / BSCI Platform) — Communicate with customers, if necessary - Requesting invoices to accounting contacts to invoice factories, when paid locally - Performing the allocation of the audit "“ as long as the audit can be performed as per the scheme rules and EUROFINS internal procedures. Making sure that all audits bookings are processed on time and as per the process - Reporting to the manager any problem - Sending a detailed weekly booking status to customers as per request - Making quotations for specific cases based on validated prices Qualifications Any Graduation Degree Additional Information

Are you looking for an exciting opportunity as a Customer Service Representative in Siliguri Do you aspire to kickstart or advance your career with a company that prioritizes growth and innovation Join Fusion CX Siliguri to serve customers of a leading ecommerce platform. Fusion CX, a global leader in customer experience solutions, is seeking talented individuals to join the expanding team in Siliguri, as part of our initiative to strengthen our presence in the northeast region. With a significant presence in the customer service industry, we offer various job openings in Siliguri, presenting an excellent chance for individuals looking for a career that blends professional development with a supportive work environment. Fusion CX is currently on a hiring spree, providing roles as customer service associates in a dynamic work setting with structured career progression. Whether you are exploring opportunities in a call center in Siliguri or aiming to elevate your career with a top-tier company, seize this chance and be part of a customer experience transformation company. Multiple positions are available, so apply now! The Customer Service Representative for eCommerce process plays a crucial role in understanding and meeting customers" needs, delivering professional, courteous, and quality service across different channels before, during, and after customer interactions, based on account-specific operations. Maintaining the accuracy and confidentiality of customer-related information is also a key responsibility. **Key Responsibilities** - **Customer Communication:** Interact with customers through various channels (phone, email, chat) to understand their needs and provide professional and courteous service. - **Confidentiality & Accuracy:** Ensure the accuracy and confidentiality of all customer-related information, including account details, billing information, and customer identification. - **Adherence to Policies:** Follow account-specific procedures, guidelines, and policies regarding customer interaction. - **Key Performance Indicators (KPIs):** Meet or exceed client-defined KPIs such as attendance, quality assurance, productivity, call handling time, and customer satisfaction. **Job Requirements: Customer Service Representative Qualifications Summary** - **Education & Experience:** Open to freshers with a bachelor's degree or HS with relevant experience. - **Strong Communication Skills:** Excellent English speaking and grammar skills. - **Reading Comprehension:** Ability to understand and analyze customer situations and provide solutions effectively. - **Basic Computer Skills:** Basic computer literacy with a typing speed of 25-35 words per minute. - **Flexibility:** Willingness to work flexible schedules, including night shifts and holidays. **Required Qualities & Skills** - **Problem-Solving:** Effective problem-solving skills to address customer concerns efficiently. - **Adaptability:** Ability to adapt to changes, handle ambiguity, and integrate new information. - **Clear Communication:** Use simple and positive language in all communication. - **Listening & Emotional Intelligence:** Strong listening skills, empathy towards customers, and ability to maintain composure during stressful situations. - **Speed & Accuracy:** Provide quick responses while ensuring accuracy and quality of service. **Why Join Fusion CX ** Fusion CX offers a work environment that fosters personal and professional growth, with diverse job opportunities in Siliguri. As a leader in customer experience solutions, we are committed to excellence and innovation, providing a long-term career path in the customer service industry. Join us for competitive salaries, flexible schedules, and a culture focused on continuous learning and development. Apply now to become a part of Fusion CX Siliguri and embark on a fulfilling career journey in a prominent eCommerce process. With comprehensive training and career advancement opportunities, you will find the support to succeed and grow within our diverse and dynamic team. Don't miss out on this opportunity to join one of the top customer service vacancies in Siliguri apply now and take the next step in your career with Fusion CX!,

As a mechanical design engineer, you will be responsible for utilizing Autodesk Inventor to design and enhance mechanical products, ensuring they meet manufacturing requirements and industry standards. Your role involves interpreting customer needs, estimating project efforts, and managing schedules effectively. You will analyze and improve product design drawings, identify areas for process enhancement, and collaborate with diverse teams to provide project updates. Your experience in the mechanical industry, particularly in machine and equipment design, along with a Bachelor's degree in Mechanical or Production Engineering (or equivalent experience), will be essential. You must possess a strong background in creating detailed drawings and technical documentation, as well as expertise in machine design, gear selection, and industrial product development. Proficiency in manual calculations for design verification, and familiarity with GD&T standards, are crucial for this role. In addition to your technical skills, you should excel in team collaboration and customer communication, actively participating in design reviews. Proficiency in SolidWorks for modeling and design work is required, while experience with AutoCAD/Inventor and PLM/PDM systems is preferred. Knowledge of industry standards such as EN, DIN, ISO, and ASME compliance will be beneficial. Desired skills include hands-on experience with Autodesk Inventor, familiarity with Evaporators, Plate Heat Exchangers, and Cooling Systems, and the ability to introduce automation in 3D modeling processes. Exposure to North American/European clients, additional CAD tools, and Quality Management Systems (QMS) are considered advantageous for this role. Overall, your expertise in mechanical design, proficiency in Autodesk software, and strong collaboration skills will be key to success in this role.,

You are an experienced Oracle Fusion Functional Consultant who will be a valuable addition to our team in delivering successful Oracle Fusion implementations and support projects. Your expertise in Oracle Fusion applications, specifically in Finance modules (GL, AP, AR, FA, CM, etc.) along with exposure to the PPM suite, will be crucial for this role. You must possess strong solution design capabilities, excellent stakeholder engagement skills, and the flexibility to operate in a global delivery setting. Your key responsibilities will include: - Demonstrating over 5 years of relevant Oracle experience - Managing at least one end-to-end Oracle Fusion implementation, ideally two or more - Exhibiting proficiency in core finance modules and a solid understanding of the PPM suite with some exposure to solution design - Showcasing adept stakeholder management abilities and a track record of collaborating with global business and IT teams - Directly engaging with customer business and IT leads to ensure project success - Supporting Data Migration tasks to facilitate seamless transitions - Being a confident communicator to effectively convey project requirements and updates - Prior experience of working on-site at customer locations would be advantageous If you are ready to leverage your Oracle Fusion expertise and contribute to impactful projects in a dynamic environment, we look forward to your application.,

You will be responsible for managing medium to large size deals in the IT services sector, focusing on solution design and development. Your role will involve driving deal solutioning across different service lines such as Application Development, Application Maintenance and Support, IT Operations, and Multi-tower deal solutioning. Key responsibilities include analyzing and qualifying Requests for Information/Proposal/Quote (RFI/RFP/RFQ), managing and authoring responses for mid to large size RFPs, RFQs, and RFIs for both single Service Line/Tower and multi-Service-line/Tower deals. You will be required to manage proactive proposals/responses throughout the bid life cycle, participate in customer conference calls with the sales team to understand requirements, and work closely with various teams including technology, service line, practices, finance, and legal to construct the value proposition. In addition, you will support deal shaping and proactive deal creation initiatives, identify potential risks in RFXs, and collaborate with technology and solution teams to build solutions. You will also be responsible for presenting solutions or value propositions to customers, driving deal commercial construct and pricing strategies to ensure a competitive edge. Furthermore, you will lead reviews across Solution, estimates, and pricing and create capability presentations for different industry sub-segments, service offerings, and technology services. Candidates with experience in IT services organizations and expertise in deal management, solution design, and proposal writing are encouraged to apply. This role is open for candidates based in Bangalore, Pune, Hyderabad, or Mumbai.,

As a Client Onboard Rep 5 at our organization, you will be responsible for performing relatively complex assignments that directly impact the business by ensuring the quality of tasks or services provided. Working under little to no direct supervision, you may service an expansive and/or diverse array of products/services. It is essential to apply your working knowledge of technical and professional principles and concepts, along with in-depth knowledge of team objectives. You will understand how your assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensuring the quality and service of yourself and others is a key aspect of this role, and you may recommend new options to enhance productivity in accordance with guidelines. Tact and diplomacy are required when exchanging complex or sensitive information with others, and being sensitive to audience diversity is essential. Basic knowledge of the organization, the business, and its policies is also required. You will be typically responsible for resolving basic to moderately complex problems based on practice and precedence, and you should be able to assess the applicability of similar experiences and evaluate options under circumstances not covered by procedures. Your responsibilities will include processing clients" requests related to system set up, cooperating with internal partners to perform systems maintenance, providing responses to client and internal inquiries, preparing documentation for archiving, and applying appropriate bank regulations while processing the requests. Remaining up to date with current procedures, internal rules, external regulations, and following changes in the aforementioned documents will be crucial. You will also be responsible for documenting operation procedure updates, processing clients" instructions with the highest accuracy and effectiveness, verifying and authorizing data entered in the systems, ensuring all queries are dealt with efficiently and timely, and escalating urgent/risk issues through appropriate escalation channels. Additionally, you will cooperate with and support other teams/employees upon supervisors" instructions, perform other crucial tasks instructed by supervisors, ensure high levels of client satisfaction through strong product, process, and client knowledge, identify and suggest process improvements, assist in the implementation of validated process improvements, participate in user acceptance tests of new systems, and execute tasks detailed within this document as well as any other work instructed by the supervisor related to this function. To be successful in this role, you should have previous experience in financial services, knowledge of bank products in the scope of opening and maintaining bank accounts, customer communication experience, knowledge in the field of finances and banking, flexibility, team spirit, loyalty, high attention to detail, good PC skills (Excel, Word), fluency in written and spoken English, ability to work under pressure and meet deadlines, goal-oriented with a desire for new challenges, customer focus, self-motivation with high competency to follow through when facing obstacles, ability to organize your own work and manage time, a flexible and adaptable approach to a constantly changing work environment, assertiveness, demonstrated initiative and creativity in problem-solving, and proficient knowledge of English (written and spoken). A high school diploma or equivalent is required for this position. This is a full-time role in the Customer Service job family group, specifically in the Institutional Client Onboarding job family. The most relevant skills required for this role include those listed above, and for any complementary skills, please refer to the requirements mentioned in the job description or contact the recruiter. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citis EEO Policy Statement and the Know Your Rights poster for more information.,

Job Summary We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide Level 3/4support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp Ontap upgrades. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements To be successful in this role, you would need to have the following: • Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies); • Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snapmirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning; • Experience in other NetApp storage technologies like Storage grid, E-Series, SolidFire would be highly regarded • Experience with automation tools such as NetApp Workflow Automation; • Experience in writing basic PowerShell/Python scripts would be beneficial. • A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault); • Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks); • Knowledge in ITIL methodologies: change, incident, problem and configuration management; • Understanding of outsourcing/managed service and Cloud industry; • ITIL Fundamentals certification (desirable); • Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms; • Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous; • Experience in Linux System Administration • Experience with any of the following tools/technologies, Dockers, Jenkins, Kubernetes • Strong customer communication and documentation skills; • Built and maintained strong relationships with internal and external stakeholders; • Infrastructure design, build, deployment and disaster recovery testing. • Positive, proactive, team-orientated attitude with a flexible and innovative approach to work. • Capable of training customers in ad-hoc knowledge transfer as well as organized demonstrations or our methodologies • Able to lead and delegate different functions within a project to ensure customer success. • Provide outcome-based success on projects (hours do not count; outcomes do) • Provide direction to others in order to drive a project forward. • Provide mentorship to others on the team (fostering growth, addressing “blind spots”) • Provide feedback on process improvement around efficiency and effectiveness. • Develop processes around execution and tools and methodologies. Education Typically requires a minimum of 10 years of related experience with a bachelor’s degree, and preferably 12-14 years; or 8-10 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.

As a Logistics Manager at our company, you will be responsible for coordinating with the Expedition team for all open Orders, checking and confirming all shipping documents, coordinating with the finance team for the export documents, and managing the Documentation Process for SABER approvals. You will also be arranging shipments with freight forwarders, coordinating Logistics with UAE/KSA/OMAN teams, and updating all customers about the latest delivery schedule. The ideal candidate should have 5-8 years of experience in the EPC- Mining/Steel/Cement industry and hold a graduation degree. This is a full-time, permanent position with benefits including food, health insurance, paid sick time, and Provident Fund. The work schedule is during the day shift and morning shift, with additional perks such as performance bonus and yearly bonus. If you are looking for a challenging role in logistics management and have the required experience and qualifications, we would love to have you join our team. Please note that the work location is in person, and you will be expected to work closely with various teams to ensure smooth logistics operations.,

The Client Onboard Rep 5 performs relatively complex assignments with direct impact on the business by ensuring the quality of tasks or services provided. You will work under little to no direct supervision and may service an expansive and/or diverse array of products/services. Your role will require you to apply working knowledge of technical and professional principles and concepts as well as in-depth knowledge of team objectives. It is essential to understand how your assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. You will be responsible for ensuring the quality and service of yourself and others, and may recommend new options to enhance productivity within guidelines. Tact and diplomacy will be necessary when exchanging complex or sensitive information, and you should be sensitive to audience diversity. Basic knowledge of the organization, the business, and its policies is required. You will be typically responsible for resolving basic to moderately complex problems based on practice and precedence, able to assess the applicability of similar experiences, and evaluate options under circumstances not covered by procedures. As a Client Onboard Rep 5, your responsibilities will include processing clients" requests related to system set up, cooperating with internal partners to perform systems maintenance, providing responses to client and internal inquiries, preparing documentation for archiving, and applying appropriate bank regulations while processing requests. You will remain up to date with current procedures, internal rules, external regulations, and document changes, and document operation procedure updates. Additionally, you will process clients" instructions with the highest accuracy and effectiveness, ensure all queries are dealt with efficiently and timely, escalate urgent/risk issues through appropriate channels, and support other teams/employees upon supervisor's instruction. You will also participate in trainings, projects, conference calls, systems testing, and assist in the implementation of validated process improvements. Furthermore, you will ensure high levels of client satisfaction through strong product, process, and client knowledge, identify and suggest process improvements, support the Manager with the quality assurance process, participate in user acceptance tests of new systems, and execute tasks detailed within the document and any other work related to this function as instructed by the supervisor. It is crucial to deliver routine and defined tasks daily while developing knowledge of the broader context in which work is being performed. You should appropriately assess risk when making business decisions, with particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency. Qualifications: - Previous experience in financial services preferred - Knowledge of bank products in the scope of opening and maintaining bank accounts - Customer communication experience (internal/external) - Knowledge in the field of finances and banking - Flexibility, team spirit, loyalty - High attention to detail - Good PC skills (Excel, Word) - Fluent in both written and spoken English - Ability to work under pressure and meet deadlines - Goal-oriented with a desire for new challenges - Customer-focused - Self-motivated with high competency to follow through when facing obstacles - Ability to organize work and manage time effectively - Flexible and adaptable approach to a constantly changing work environment - Assertiveness - Demonstrated initiative and creativity in problem-solving - Proficient knowledge of English (written and spoken) Education: - High School diploma or equivalent This position falls under the Job Family Group of Customer Service and the Job Family of Institutional Client Onboarding. It is a full-time role that requires the most relevant skills as listed above. For additional complementary skills, please refer to the requirements mentioned. If you require a reasonable accommodation due to a disability to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster for more information.,

You will be joining Linde South Asia Services Pvt. Ltd. as an Associate Operations & Maintenance at the Rourkela, Odisha, India site. Your primary responsibility will be to ensure the smooth operation, safety, maintenance, and reliability of the plant, as well as maintaining continuous product supplies and making necessary changes to plant operations when required. In this role, you will be using the APCS/DCS system to monitor and control processes, operate and optimize the plant, and make necessary changes to the plant operation based on the demand for liquid or gases. Troubleshooting process-related problems and disturbances will also be part of your duties, along with ensuring compliance with PM/CM activities. You will work closely with the maintenance team to prevent unscheduled breakdowns by monitoring the condition of machines and plant performance. Additionally, you will act as a site in-charge and plant emergency coordinator in the absence of senior management. As an ideal candidate, you should hold a degree in engineering with a minimum of one year of experience in a similar role in the air separation unit, chemical, or process industry. Linde is a global industrial gases and engineering company with a presence in more than 100 countries. The company is dedicated to making the world more productive by providing high-quality solutions and services that help customers succeed and contribute to the sustainability of the planet. If you are looking to build a career where you can make a meaningful impact and reach beyond your job description, Linde offers limitless opportunities for growth and development. Join us in our mission to create a more productive and sustainable world.,

As a Mechanical Product Designer, your primary responsibility will be to design and enhance mechanical products using Autodesk Inventor while ensuring manufacturability and compliance with industry standards. You will play a crucial role in interpreting customer requirements, estimating project efforts, and tracking schedules. Additionally, you will be involved in analyzing and improving product design drawings and engineering data, as well as identifying opportunities for process enhancements. Collaboration with cross-functional teams and providing regular project updates will be essential aspects of your role. You will be expected to perform design verification, calculations, and GD&T according to ASME Y14.5 standards. Your proficiency in creating detailed drawings and technical documentation will be crucial, along with your expertise in machine design, gear and gearbox selection, bearing housing, fasteners, and industrial product development. A Bachelor's degree in Mechanical or Production Engineering with 6+ years of experience or a Diploma with 14+ years of experience is required for this position. You should possess strong skills in manual calculations for design verification, as well as proficiency in top-down and bottom-up assembly methods. Expertise in SolidWorks for modeling and design work is mandatory, along with familiarity with AutoCAD/Inventor and PLM/PDM systems. Knowledge of industry standards such as EN, DIN, ISO, and ASME compliance is necessary. Soft skills like strong team collaboration, effective customer communication, and active participation in design reviews are also important for success in this role. Desired skills include experience with Evaporators, Plate Heat Exchangers, and Cooling Systems, hands-on experience with Autodesk Inventor, and the ability to introduce automation in 3D modeling and drafting processes. Exposure to North American/European clients and projects, as well as knowledge of additional CAD tools and Quality Management Systems, will be advantageous.,

As a Relationship Manager (Assistant Manager) in the Customer Experience department at Faridabad, you will play a crucial role in managing and optimizing all pre-possession and possession-related processes. Your main objective will be to ensure a seamless customer service experience through efficient handling of bookings, transfers, sales deed preparations, and possession formalities. Your key responsibilities will include: Booking Cycle Handling: - Efficiently coordinate the entire booking process. - Ensure accurate documentation and timely communication throughout. Customer Onboarding: - Conduct welcome calls and send welcome emails to introduce customers to the project and post-booking process. - Provide clear guidance on next steps and point-of-contact details for smooth engagement. Documentation Execution: - Facilitate the timely execution and dispatch of essential documents such as Allotment Letter, Agreement for Sale (BBA), PTM & NOC processing for loans, Conveyance Deed formalities, and possession documentation. Customer Communication & Relationship Management: - Build and maintain professional relationships with customers. - Provide clear and timely updates on construction milestones, project timelines, and address any customer queries or concerns promptly. Demand Notice & Collection Follow-up: - Regularly follow up with customers to ensure timely clearance of dues. - Work towards achieving monthly/quarterly collection targets. Possession Formalities: - Assist customers in completing possession formalities smoothly. - Coordinate with internal teams to ensure handover readiness and proper documentation. If you have 6-9 years of experience, preferably in real estate, hospitality, or related sectors, and possess excellent customer service skills, we encourage you to share your resume at ashish.jaryal@bptp.com to be considered for this exciting opportunity.,

Are you searching for an exciting opportunity as a Customer Service Representative in Siliguri Do you aspire to kickstart or advance your career with a dynamic company that prioritizes growth and innovation Join Fusion CX Siliguri as a customer service representative and engage with customers of a prominent ecommerce platform. Fusion CX, a global leader in customer experience solutions, is actively recruiting talented individuals to join our expanding team in Siliguri, as part of our initiative to enhance our presence in the northeast region. With a solid foothold in the customer service industry, we offer a variety of job openings in Siliguri, presenting an excellent prospect for those in pursuit of a career that blends professional development with a supportive work environment. Fusion CX is currently on a significant recruitment spree, providing roles as customer service associates in a thriving workplace setting with structured career progression. Whether you are exploring opportunities in a call center in Siliguri or aiming to elevate your career with a top-tier company, set your sights higher and become a part of a customer experience transformation company. Numerous positions are available apply now! As a Customer Service Representative for the eCommerce process, your primary responsibility will involve understanding and addressing customers" needs, delivering professional, courteous, and high-quality service before, during, and after customer interactions through various channels based on account-specific operations. It also entails ensuring the accuracy and confidentiality of all customer-related information. Key Responsibilities: - Customer Communication: Deliver professional, courteous, and quality service by understanding and addressing customers" needs through multiple channels (phone, email, chat, etc.). - Confidentiality & Accuracy: Maintain accuracy and confidentiality of all customer-related information, including account details, credit card information, billing details, and customer identification. - Adherence to Policies: Follow account-specific standard procedures, guidelines, and policies concerning customer interaction and communication. - Key Performance Indicators (KPIs): Meet or surpass client-defined KPIs, which may encompass attendance and adherence, quality assurance (QA), productivity, call handling time, and customer satisfaction (CSAT). Customer Service Representative Qualifications Summary: - Education & Experience: Open to freshers with a bachelor's degree and HS with relevant experience. - Strong Communication Skills: Proficient in English speaking and grammar. - Reading Comprehension: Capable of understanding and analyzing customer situations, and articulating solutions clearly over the phone or in writing. - Basic Computer Skills: Adequate computer literacy with a typing speed of 25-35 words per minute. - Flexibility: Willingness to work flexible schedules, including night shifts and holidays as necessary. Required Qualities & Skills: - Problem-Solving: Effective problem-solving abilities to address customer concerns promptly. - Adaptability: Quick integration of new information, adjustment to varying situations, and adeptness in decision-making amidst ambiguity. - Clear Communication: Utilize simple, correct language, steer clear of negative terms, and maintain professionalism in all forms of communication. - Listening & Emotional Intelligence: Strong listening and comprehension skills, ability to empathize with customers, apply emotional intelligence in interactions, retain composure and focus during stressful situations, and deliver personalized customer service. - Speed & Accuracy: Provide rapid responses while upholding accuracy and quality of service. Why Join Fusion CX At Fusion CX, we foster a work environment that promotes personal and professional growth, offering a diverse array of job opportunities in Siliguri. As a leading player in customer experience solutions, Fusion CX upholds a commitment to excellence and innovation, offering not just a job but a long-term career trajectory leading to growth and sustainability in the customer service industry. By becoming a part of our team, you gain access to competitive salaries, flexible work schedules, and a culture dedicated to continual learning and development. Apply now to join Fusion CX Siliguri as a customer service representative and be a part of a significant eCommerce process. We take pride in an employee-centric approach, providing comprehensive training and avenues for career advancement. As a member of our diverse and dynamic team, you will receive the support needed to prosper and flourish. Fusion CX extends beyond merely offering a job in Siliguri it's a community where your contributions are esteemed, and your career is nurtured. We are currently in the midst of a large-scale recruitment drive! Don't miss out on one of the best customer service or call center job opportunities in Siliguri! Apply now and take the next stride in your career with Fusion CX!,