Customer Care Supervisor

Senior Customer Care Supervisor Pinnacle Blooms Network – National Care Center Hyderabad, Telangana, India About Pinnacle Blooms Network: Pinnacle Blooms Network is India’s largest, award-winning child empowerment network, recognized nationally and globally for groundbreaking work in pediatric Speech Therapy, Occupational Therapy, Behavioral Modification Therapy (ABA), Special Education, and Autism Therapy. With over 70 centers across PAN India, and operations extending to the USA, Dubai, Singapore, and the UK, we have successfully empowered millions of children, parents, and families to become self-sufficient and integrate into mainstream society. Our mission is to empower 90+ crore children, parents, and families worldwide through pioneering technologies like AbilityScore®—the world’s first patented universal child developmental scoring system—and TherapeuticAI®, the world’s first autism-focused artificial intelligence engine. Pinnacle Blooms Network is Women-Led and Mother-Driven, with more than 70% female staff, proudly embodying the philosophy “By the Mothers, Of the Mothers, For the Mothers.” Position Summary: We are seeking a dedicated, empathetic, and experienced Senior Customer Care Supervisor to lead our National Care Center operations. The ideal candidate will embody our core values—Being Open, Honest, Transparent, Self-Critical—and serve as a beacon of hope and confidence for our stakeholders, including parents, families, employees, and institutional partners. Core Responsibilities: Lead and mentor a customer care team dedicated to serving millions of parents, families, and stakeholders nationwide and internationally. Implement Pinnacle’s patented systems and technology to deliver personalized, empathetic, and highly effective customer care services. Oversee operations of the National Autism Helpline (9100 181 181), ensuring 24x7 support availability across 16+ languages. Monitor customer interactions, analyze feedback, and implement strategies for continuous service improvement and innovation. Liaise closely with therapy centers, regional offices, and technical teams to ensure seamless customer experience. Represent Pinnacle Blooms Network’s core values in all communications, maintaining accuracy, transparency, and building lasting confidence with stakeholders. Qualifications: Minimum 5+ years of supervisory experience in customer care, preferably within healthcare, pediatric services, or similar high-empathy sectors. Demonstrated leadership skills with a proven track record in team motivation, performance management, and service excellence. Exceptional communication skills, with fluency in English and proficiency in multiple regional languages highly preferred. Strong analytical and problem-solving capabilities, comfortable working with data-driven systems and AI-enhanced customer care platforms. Empathy-driven approach, committed to empowering families facing developmental, neurological, and sensorial challenges. Prior experience in healthcare or child development sectors will be highly advantageous. Benefits: Join an internationally acclaimed, national award-winning organization. Work within a patented, innovative environment powered by TherapeuticAI® and AbilityScore®. Contribute meaningfully to a social impact initiative benefiting 90+ crore families globally. Competitive compensation package, professional development opportunities, and a positive, inclusive, women-led workplace culture. How to Apply: If you resonate with our mission and possess the qualifications to thrive in this role, please send your resume and a thoughtful cover letter detailing your relevant experience and alignment with Pinnacle’s values to care@pinnacleblooms.org or call 9100 181 181 for inquiries. Join Pinnacle Blooms Network—help us transform lives and write new futures for millions of children and their families, guiding them from uncertainty to empowerment and mainstream success.