Job Description – Customer Service ExecutivePosition Summary: We are looking for a Customer Service Executive who will act as a liaison between our company and its customers. The role involves handling customer queries, resolving issues, ensuring customer satisfaction, and maintaining a positive company image through effective communication.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements:High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support.
Job Title: Customer Care Executive - Voice Process Location: HSR layout Process: Domestic Voice Process Experience: Freshers acceptable (0 - 1 years) Job Overview We are looking for enthusiastic and customer-focused individuals to join our team as a Customer Care Executive for a voice process. The primary responsibility will be to handle inbound and/or outbound customer calls, resolve queries, provide information, and ensure a high level of customer satisfaction. Key Responsibilities Inbound/Outbound Calling: Manage a high volume of incoming or outgoing customer calls in a timely and professional manner. Query Resolution: Identify customer needs, clarify information, research every issue, and provide accurate, effective solutions. Product/Service Knowledge: Maintain a deep understanding of the company's products, services, and policies to address customer concerns effectively. Documentation: Accurately document all customer interactions, transactions, and details of inquiries into the Customer Relationship Management (CRM) system. Quality & Targets: Adhere to defined quality standards, call scripts (where applicable), and strive to meet personal and team-based performance metrics (e.g., Average Handling Time, Customer Satisfaction Score). Customer Experience: Build sustainable relationships with customers by going the extra mile to ensure a positive service experience. Required Qualifications & Skills Education: Minimum 12th Pass or equivalent from a recognized board/institution. Graduates are also welcome. Language Fluency: Fluency in English and Hindi is mandatory. Fluency in English, Hindi, and Kannada is highly preferred. Fluency in English, Hindi, and Telugu is highly preferred. (Candidates fluent in Hindi + English + one regional language (Kannada or Telugu) will be prioritized) Skills: Excellent verbal communication and active listening skills. Strong problem-solving and conflict-resolution abilities. Customer-centric approach with high levels of patience and empathy. Basic computer skills and proficiency with MS Office (Word, Excel) and web browsing. Ability to work in a fast-paced, target-driven environment. Work Environment & Compensation Shifts: 24/7 Rotational Shifts (including night shifts, based on business requirement). Candidates must be flexible and willing to work in any assigned shift. Working Days: 6 Days Working with 1 Rotational Week Off. Salary: INR 15,000 - INR 20,000 per month (Gross/Take-Home, depending on experience and interview performance).