Customer Care Representative

Please find below the job description for the Customer Service Representative position at H&M Virtual Services Pvt. Ltd. 

Location:

Shift Timing:

Full-time | 6 Days a Week

Salary:

About Us

H&M Virtual Services Pvt Ltd.

Why Join Us?

Work with a Global Market

Incentives & Bonuses

Fast-Track Career Growth

Vibrant Work Culture

Learning & Development

Make a Difference

Job Role & Responsibilities:

Customer Support:

~Be the voice of our company—answer incoming calls, emails, and chat inquiries regarding solar system installations and after-sales support.

~Offer expert guidance on product features, installation processes, and troubleshooting steps.

~Efficiently resolve customer issues, ensuring satisfaction at every step.

Build and maintain strong customer relationships through outstanding communication.

Installation Coordination:

~Schedule and coordinate solar installations with customers and technicians.

~Provide customers and technicians with all necessary documentation for a smooth installation.

~Track installation progress and proactively resolve any delays or issues.

Post-Installation Support:

~Assist customers in understanding system operations, maintenance, and troubleshooting.

~Address warranty claims and initiate repair or replacement processes as required.

~Maintain accurate customer records, installation details, and service interactions in the CRM system.

About the Role:

Customer Service Representative

What We’re Looking For

Fluent English communication skills (both written and spoken) – a must!

1-2 years of experience in Technical Support or Customer Service (3 years preferred in an international process or sales background).

Strong problem-solving skills and ability to handle customer concerns efficiently.

Ability to multitask, prioritize, and manage time effectively.

Hands-on experience with CRM systems and other customer service tools.

A basic understanding of solar systems and installations is a plus (but not mandatory—we’ll train you!).

Perks & Benefits

Fixed Salary + Lucrative Incentives

Sales Training & Onboarding Support

Employee Recognition & Rewards

Modern Workspace & Friendly Environment

Ongoing Skill Development Opportunities

Leadership Pathways for Top Performers

Be part of a company where your voice is heard, your efforts are rewarded, and your career takes off. If you're passionate about sales and want to make a global impact in the green energy sector, this is the right opportunity for you!