CampaignBot

About CampaignBot CampaignBot is an advanced WhatsApp marketing and automation platform that helps businesses communicate effortlessly with their customers. It enables real-time data integration , personalized messaging , and intelligent AI-driven conversations through Agentic AI . Our mission is to empower businesses to build meaningful customer relationships through smart, automated, and human-like interactions. Role Overview We’re looking for a Customer Care Representative who is passionate about helping businesses succeed using CampaignBot. You’ll be the first point of contact for our users — assisting them with onboarding, troubleshooting, and maximizing the value they get from our platform. You’ll play a key role in ensuring an exceptional customer experience, maintaining long-term relationships, and collecting valuable feedback to improve our product. Key Responsibilities Provide prompt and friendly support to customers via WhatsApp, email, and chat. Guide new clients through onboarding, setup, and best practices for CampaignBot. Troubleshoot user issues and coordinate with the technical team for quick resolutions. Educate users on new features, integrations, and use cases. Document common customer issues and help improve internal support resources. Collect and share feedback with the product team to enhance user experience. Build and maintain positive relationships with customers, ensuring satisfaction and retention. Skills & Qualifications Strong written and verbal communication skills (English & Bengali/Hindi preferred). Prior experience in customer support , technical support , or SaaS environments is a plus. Familiarity with WhatsApp Business API, CRM tools, or marketing automation platforms is desirable. Ability to quickly learn new software tools and explain them in simple terms. Empathy, patience, and a problem-solving mindset. Basic understanding of digital marketing concepts is an advantage. Why Join CampaignBot Work with a fast-growing AI-driven SaaS platform transforming WhatsApp marketing. Learn and grow with a supportive, innovative team. Opportunity to work directly with product and tech teams influencing the customer experience. Flexible working environment and performance-based growth opportunities.