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Customer Care Representative

Customer Care Representative

QuickPlace

0 - 3 years

0 Lacs

kochi kerala

Posted:15 hours ago| Platform: Shine logo

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Skills Required

customer support team management customer service training aftersales support policies procedures hiring process complaint resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Support Executive, you will be responsible for managing a team of representatives who provide excellent customer service and after-sales support. Your role will involve creating and overseeing policies and procedures to ensure a standardized level of service for all customers. Additionally, you will be in charge of selecting staff during the hiring process and maintaining the quality of service delivery. Key Responsibilities: - Managing a team of customer support representatives. - Overseeing the customer service process. - Planning and implementing training programs for staff. - Resolving customer complaints efficiently. Qualification Required: - Any degree Additional Details: The company prefers candidates who are fluent in Hindi and English for this full-time position in a day shift. A performance bonus is also provided. The work location is in person. If you have any further queries or wish to apply for this role, please contact us.,

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Customer Care Representative