Customer Care Officer

Role Overview We are seeking a proactive and empathetic Customer Care Officer to manage customer interactions related to online pharmacy orders and sales. The ideal candidate will ensure smooth order processing, resolve queries with professionalism, and contribute to customer satisfaction and retention. 🛠️ Key Responsibilities 📞 Handle inbound and outbound calls, emails, and chat support for pharmacy orders and product inquiries 💊 Guide customers through the ordering process, prescription uploads, and payment procedures 📦 Coordinate with logistics and warehouse teams to ensure timely dispatch and delivery 🧾 Resolve issues related to order delays, cancellations, returns, and refunds 🧠 Maintain up-to-date knowledge of pharmaceutical products, offers, and regulatory requirements 📈 Upsell and cross-sell relevant products based on customer needs and purchase history 🗂️ Document customer interactions and feedback accurately in CRM systems 🤝 Build rapport and trust with customers to enhance loyalty and repeat business 🔍 Monitor order flow and flag discrepancies or potential fraud cases 📊 Assist in preparing daily/weekly reports on customer service metrics and sales conversions ✅ Qualifications & Skills 🎓 Graduate in any discipline (Pharmacy or Life Sciences preferred) 🗣️ Excellent verbal and written communication skills in English and local language 💻 Proficient in MS Office and CRM tools; experience with e-commerce platforms is a plus 🧘‍♂️ Strong problem-solving ability, patience, and customer-first attitude 🕵️‍♀️ Attention to detail and ability to multitask in a fast-paced environment 📚 Basic understanding of prescription drugs and pharmacy regulations preferred 🌟 What We Offer Competitive salary and performance incentives Training and development in pharma e-commerce operations Supportive work culture with growth opportunities Employee discounts on pharmacy products