Role Overview We are seeking a proactive and empathetic Customer Care Officer to manage customer interactions related to online pharmacy orders and sales. The ideal candidate will ensure smooth order processing, resolve queries with professionalism, and contribute to customer satisfaction and retention. 🛠️ Key Responsibilities 📞 Handle inbound and outbound calls, emails, and chat support for pharmacy orders and product inquiries 💊 Guide customers through the ordering process, prescription uploads, and payment procedures 📦 Coordinate with logistics and warehouse teams to ensure timely dispatch and delivery 🧾 Resolve issues related to order delays, cancellations, returns, and refunds 🧠 Maintain up-to-date knowledge of pharmaceutical products, offers, and regulatory requirements 📈 Upsell and cross-sell relevant products based on customer needs and purchase history 🗂️ Document customer interactions and feedback accurately in CRM systems 🤝 Build rapport and trust with customers to enhance loyalty and repeat business 🔍 Monitor order flow and flag discrepancies or potential fraud cases 📊 Assist in preparing daily/weekly reports on customer service metrics and sales conversions ✅ Qualifications & Skills 🎓 Graduate in any discipline (Pharmacy or Life Sciences preferred) 🗣️ Excellent verbal and written communication skills in English and local language 💻 Proficient in MS Office and CRM tools; experience with e-commerce platforms is a plus 🧘♂️ Strong problem-solving ability, patience, and customer-first attitude 🕵️♀️ Attention to detail and ability to multitask in a fast-paced environment 📚 Basic understanding of prescription drugs and pharmacy regulations preferred 🌟 What We Offer Competitive salary and performance incentives Training and development in pharma e-commerce operations Supportive work culture with growth opportunities Employee discounts on pharmacy products
Job Description (JD) for a Pharmacy Supervisor role within a Retail Pharmacy Chain: 🏥 Job Title: Pharmacy Supervisor Location: Bangalore Multiple location Department: Retail Pharmacy Operations Reports To: Regional Pharmacy Manager / Area Operations Head 🧭 Role Overview We are seeking a dynamic and experienced Pharmacy Supervisor to oversee daily operations across one or more retail pharmacy outlets. This role is pivotal in ensuring regulatory compliance, operational efficiency, and exceptional customer service. The ideal candidate will be a licensed pharmacist with strong leadership skills and a passion for community health. 🎯 Key Responsibilities Supervise and support pharmacists and pharmacy technicians across assigned locations Ensure compliance with all federal, state, and local pharmacy regulations Monitor prescription accuracy, patient safety, and confidentiality standards Manage inventory levels, procurement, and stock rotation Conduct regular audits and implement corrective actions where needed Schedule staff shifts and manage performance evaluations Train new hires and provide ongoing professional development Collaborate with healthcare providers to optimize patient outcomes Drive customer satisfaction through service excellence and issue resolution Analyze operational metrics and recommend process improvements 📋 Qualifications Required: Bachelor’s degree Minimum 3 years of experience in a retail pharmacy setting At least 1 year in a supervisory or team lead role Proficiency in pharmacy management systems and EHR platforms Preferred: Experience managing multiple pharmacy locations Certification in Medication Therapy Management (MTM) Strong understanding of inventory control and regulatory audits 💡 Skills & Attributes Excellent leadership and team management abilities Strong communication and interpersonal skills Detail-oriented with a focus on compliance and safety Ability to multitask and thrive in a fast-paced environment Customer-centric mindset with problem-solving capabilities