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Jay Air Systems Pvt Ltd
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Customer Care Officer

Customer Care Officer

Jay Air Systems Pvt Ltd

1 years

1 - 0 Lacs

surat district gujarat

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

microsoft word microsoft excel customer service microsoft office bachelor's degree organizational skills business administration in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description

Position: Customer Care Officer

Company: JayAir System Private Limited

Location: Surat

Job Type: Full-Time

Experience: Minimum 1 Year

Gender Preference: Female Candidates Only

About the Company

JayAir System Private Limited is a leading provider of HVAC and air conditioning solutions. We are committed to delivering high-quality products and excellent customer service. Our team is growing, and we are looking for a smart, professional, and customer-friendly individual to join us as a Customer Care Officer.

Roles & Responsibilities

Handle incoming calls, emails, and customer queries
Resolve customer complaints quickly and effectively
Coordinate with service and technical teams for customer support
Maintain customer records and service logs
Follow up with customers for feedback and satisfaction
Assist in AMC (Annual Maintenance Contract) reminders and scheduling
Ensure high levels of customer satisfaction

Requirements:

Bachelor's degree in Business Administration, Marketing, or related field (preferred).
Minimum 1 year of experience in a customer service.
Excellent communication and interpersonal skills.
Strong problem-solving and organizational abilities.
Ability to handle pressure and manage multiple tasks efficiently.
Proficiency in MS Office (Excel, Word, Email).

Job Types: Full-time, Permanent

Pay: From ₹12,000.00 per month

Benefits:

Paid sick time
Provident Fund

Work Location: In person

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