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Jobs in sector 69
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VL Shiksha Sansthan
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Customer Care Officer

Customer Care Officer

VL Shiksha Sansthan

1 - 31 years

1 - 3 Lacs

sector 69 noida

Posted:20 hours ago| Platform: Apna logo

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Skills Required

resolve communication chat processing management service empathy support

Work Mode

On-site

Job Type

Full Time

Job Description

A Customer Care Officer is responsible for handling customer inquiries, complaints, and feedback professionally to ensure customer satisfaction. They provide accurate information about products or services, resolve issues promptly, and maintain strong communication with clients via phone, email, or chat. The role includes maintaining customer records, processing requests, and escalating complex issues to higher management when necessary. Customer Care Officers also follow up to ensure resolution, monitor service quality, and contribute to improving customer experience. They must demonstrate excellent communication skills, patience, empathy, and problem-solving abilities while upholding the company’s service standards and positive brand image.

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Customer Care Officer