Customer Care Officer

Job Title: Customer Support Officer Location: Pune Industry: Courier & Logistics Job Type: Full-time About the Role: We are looking for a dedicated, polite, and responsible Customer Support Officer (male or female) to join our reputed OBN Courier & Cargo Company in Pune. The role involves handling customer calls, tracking consignments, resolving delivery issues, and coordinating with field staff to ensure smooth courier operations. Key Responsibilities: Handle inbound and outbound calls related to courier pickups, deliveries, and customer queries. Provide accurate tracking updates and resolve customer issues efficiently. Maintain customer and shipment records in the system. Coordinate with delivery boys, warehouse, and operations teams for smooth workflow. Maintain professionalism, punctuality, and customer satisfaction. Requirements: Education: Minimum 12th pass / Graduate in any stream. Good communication skills in English, Hindi, and Marathi. Basic computer knowledge (MS Office, email handling, and courier software preferred and a good typing speed). Prior experience in a courier/logistics or customer support role preferred (freshers welcome). No bad habits, disciplined, and well-groomed. Based in Pune and available for full-time work. Salary & Benefits: Salary Range: Rs 12,000 – Rs 14,000 per month (depending on skills and experience) Incentives: Performance-based bonuses Flexible Shifts: Full-time PF & ESIC benefits Permanent job with a trusted courier company  Why Join Us: Monthly salary with job stability Reliable and professional work environment Friendly and supportive team Opportunities for growth and performance incentives  How to Apply: Call or WhatsApp: 8956137039 Email: hr@obnexpress.com Or visit: www.obnexpress.com   OBN Associate Express Industries Pvt Ltd. 1036, Model Colony, Deep Bungalow Chowk, Shivajinagar, Pune - 411016. India