Customer Care Executive (Work From Home)

Job Summary:

We are seeking a highly motivated and results-oriented Customer Relationship Executive to join our growing team. As a CRE, you will be responsible for managing and nurturing relationships with prospective and existing customers, ensuring their satisfaction with our home tuition services. You will act as the primary point of contact for families, addressing their inquiries, resolving concerns, and proactively identifying opportunities to enhance their experience. This role requires excellent communication and interpersonal skills, a strong customer-centric approach, and the ability to meet and exceed sales and retention targets.

Responsibilities:

• Provide exceptional customer support to students, parents, and educators through phone calls, emails, or chats.

• Collaborate with internal teams (e.g., counselors) to resolve complex issues that require coordination across multiple departments.

• Maintain accurate records of all interactions with customers using CRM software.

• Understand customer needs and recommend appropriate tutoring solutions.

• Guide new customers through the onboarding process, ensuring a smooth and positive start. And provide ongoing support and guidance to customers throughout their tutoring journey.

• Achieve monthly targets for new customer acquisition.

• Must have a laptop/desktop

• Handle at least 40-50 calls per day

• Connect with parents and assign the best tutors as per their requirements

• Convince tutors to register on the HomeShiksha platform

• Identify opportunities to upsell or cross-sell additional tutoring services

• Gather customer feedback through surveys, interviews, and other channels.

• Collaborate with the marketing team to develop and implement customer engagement initiatives.

Qualifications:

• Bachelor's degree

• Proven track record of meeting and exceeding sales and retention targets.

• Excellent communication, interpersonal, and problem-solving skills.

• 2+ years of experience in customer service, sales, or account management.

• Strong customer-centric approach and a passion for delivering exceptional customer service.

• Experience in the education industry or with tutoring services is a plus.

• Familiarity with online communication tools (e.g., Zoom, Skype) is a plus.

Skills:

• Communication (English , Hindi and Tamil Verbal)

• Interpersonal Skills

• Problem-Solving

• Customer Service

• Sales & Persuasion

• Time Management

• Active Listening

• CRM Software Proficiency

Specifications:

Females will be preferred for this role.

Age- Preferred age will be between 30 to 45 years

Looking for Females with prior experience in similar profiles.