Customer Care Executive

Trenity Consultants LLC

0 - 31 years

2 - 3 Lacs

mohali

Posted:2 days ago| Platform: Apna logo

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Skills Required

documentation verification coordination query resolve reporting report management tracking payments communication data support

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibility Areas (KRA) Documentation Cross-Verification Verify and cross-check the following documents for each applicant/client: Payment receipt or proof Signed agreement Passport copy Client Coordination & Query Resolution Proactively manage and resolve client queries in a professional and timely manner if required by Branches. Escalate unresolved issues to the concerned department as required. Weekly Reporting Every Monday, share a consolidated summary and detailed report of the "Yet to Apply" sheet. Ensure the report is always up-to-date and readily available for management review at any time. Work Permit Tracking Monitor and collect work permits from Employers Update the Master Sheet with the latest status and details of each work permit. Communicate updates and changes to all relevant branches in a timely manner. Work Permit Payment & Master Sheet Update Cross-check work permit payments for accuracy. Ensure payment status and relevant notes are correctly recorded in the Master Sheet. Keep the Master Sheet current and accessible to concerned team members. Additional Expectations: Maintain a high level of accuracy and attention to detail. Ensure timely communication and coordination between departments. Uphold company confidentiality and data privacy standards. Show initiative and responsibility in handling operations-related tasks independently.

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Customer Care Executive