Customer Care Executive

As a Customer Service Manager, your primary responsibility will be to efficiently manage and ensure the timely delivery and service of products while upholding high standards of customer satisfaction, complaint resolution, and service quality. You will greet and assist walk-in customers with professionalism and courtesy, conduct initial level examination and diagnosis of customer complaints, and enter service details into the POS system accurately. Handling and resolving customer complaints promptly and effectively will also be a key part of your role. Additionally, you will be responsible for maintaining and managing spare parts inventory to ensure availability and accuracy, coordinating the transfer of products from Head Office to respective brand counters or locations, and assisting the Customer Relations Executive (CRE) in building and maintaining a comprehensive customer database. To qualify for this position, you should have a minimum qualification of a Graduate or Diploma in any discipline, along with at least 3 years of experience in customer service or front desk roles, preferably in the retail or electronics/service sector. Excellent communication and interpersonal skills are essential, along with the ability to multitask and stay organized under pressure. Strong problem-solving and customer-handling skills are also crucial for success in this role. This is a full-time position with a day shift schedule, and the work location will be in person.,