Customer Care Executive

As a Customer Care Executive at our organization, you will play a crucial role in ensuring a high level of customer satisfaction. Your responsibilities will include engaging with customers to address and resolve their issues promptly. You will be responsible for escalating complex problems to the appropriate resources and ensuring timely resolution. It is essential to maintain management awareness of high-impact issues and effectively communicate customer needs for additional consideration. You will document all customer interactions in our CRM system following department guidelines. Additionally, you will collaborate with technical and non-technical resources across departments to develop action plans for issue resolution. As the primary point of contact for customer and partner escalations, you will uphold a high standard of support delivery experience. To succeed in this role, you must be motivated to assist others and thrive in a fast-paced environment. Strong organizational skills, multitasking abilities, and attention to detail are crucial. You should possess sound judgment to escalate issues appropriately and have demonstrated collaborative and critical thinking skills. Effective written and verbal communication is essential for interacting with customers and partners. Proficiency in English and Hindi is mandatory, while knowledge of languages like Malayalam, Bengali, Tamil, Kannada, Odia, and Telugu is preferred. We welcome candidates with 0 to 3 years of experience, including freshers. Applicants residing in Mumbai or nearby locations will be given preference. This is a full-time, permanent position with a salary package ranging from 15k to 25k per month. Interested candidates are encouraged to email their resumes to chintan.s@goldmedalindia.com and preeti.b@goldmedalindia.com with the subject line "Job Application for the post of Customer Care Executive." In this role, you will receive benefits such as health insurance, paid sick time, and Provident Fund. The work shift is during the day, and the job requires in-person presence at the work location. If you meet the language requirements and possess the mentioned skills and experience, we look forward to receiving your application. Thank you for considering this opportunity to join our team as a Customer Care Executive.,