Customer Care-Europe-Documentation-GBSI-Chennai

Customer Care Manager

EMPOWERING WOMEN TO LEAD!

An exclusive internal opportunity for female leaders ready to take the next big step.

At CMA CGM, we are committed to fostering an inclusive and diverse workplace. We proudly support our employees in their career journeys, offering flexibility and diverse opportunities for growth. We seek candidates who possess the essential skillset and enthusiasm to embrace new challenges. If you are passionate about customer service and process improvement in the shipping and freight forwarding industry, this opportunity is designed for you.

Who can apply:

Position overview:

What we are looking for:

• 6-8 years of experience in Business Process Services or a Shared Services Centre, ideally within the shipping or freight forwarding industry.
• Over 3 years of experience in team management and client relations.
• Experience in overseeing bookings, export/import documentation, and freight operations for an agency or cluster.
• Demonstrated analytical skills with reporting aptitude.

Location:

Key Responsibilities:

• Manage functional areas within Customer Care processes, ensuring quality and timely delivery.
• Drive a shift in mindset from data-driven to insight-driven strategies on the delivery floor.
• Plan, allocate, and manage processes and resources to meet operational goals and budgets.
• Align staff structures and processes with the company’s quality objectives.
• Report standard operational metrics and take corrective actions as necessary.
• Collaborate with regional teams to enhance customer satisfaction and process improvements.
• Lead team development initiatives to elevate capability and performance.
• Undertake special projects as directed by management to foster strategic decision-making.

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Please connect with Karthick Kumar or write to ssc.kkumar2@cma-cgm.com for any clarifications.

At CMA CGM, we value diversity and encourage qualified candidates from all backgrounds to apply. We are looking for individuals who not only excel in their technical roles but are also committed to driving innovation and improving customer experience.