CRM SUPPORT

Location

Job Description: CRM Support Specialist (Dynamics 365 Environment)

Position: CRM Support Specialist

Employment Type: Full-time with AdyatanTech

Role Overview:
The CRM Support Specialist will provide technical and functional support for the Microsoft Dynamics 365 platform, addressing user queries, resolving issues, and ensuring optimal system performance. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a deep understanding of Dynamics 365 CRM modules.

Key Responsibilities

• Technical Support: Troubleshoot and resolve technical issues related to Dynamics 365 CRM, ensuring minimal downtime and high user satisfaction.
• User Assistance: Assist end-users with navigation, data entry, and customization within the Dynamics 365 environment.
• System Maintenance: Monitor system performance, perform routine maintenance, and ensure adherence to best practices.
• Configuration and Customization: Implement minor customizations and configurations as needed, including workflows, dashboards, and reports.
• Data Management: Oversee data integrity, execute data imports/exports, and manage data cleanup efforts.
• Documentation: Create and maintain detailed documentation for support processes, FAQs, and system configurations.
• Training: Provide training to users to maximize their productivity with Dynamics 365 CRM tools.
• Collaboration: Work closely with the IT team and third-party vendors to address escalated issues and implement enhancements.

Key Benefits of Joining AdyatanTech

Learning and Development Opportunities: Continuous learning is at the core of our culture. You’ll have access to training programs, workshops, and mentorship to enhance your skills and stay ahead in the ever-evolving tech landscape.

Innovative Projects: Work on projects that challenge you and contribute to groundbreaking solutions. Our commitment to innovation ensures that you will be at the forefront of technological advancements.

Collaborative Environment: Join a collaborative and inclusive work environment where your ideas are valued, and teamwork is celebrated. At AdyatanTech, we believe in fostering a culture of collaboration and mutual growth.

Career Growth: As a member of our team, you will have many opportunities for career advancement. We invest in our employees and provide a clear path for professional growth.

Qualifications

• Experience: 5+ years of experience in Microsoft Dynamics 365 CRM support.
• Technical Proficiency: Strong knowledge of Dynamics 365 CRM modules, Power Platform (Power Automate, Power Apps), and integrations.
• Problem-Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Communication: Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
• Certifications: Microsoft Dynamics 365 certifications are highly desirable.
• Tools: Familiarity with tools like Azure DevOps, SharePoint, and other Microsoft ecosystems is a plus.
• Education: Bachelor’s degree in computer science, Information Technology, or a related field (preferred).

Additional Notes