CRM

The CRM Executive position based in Mohali, Punjab is seeking an individual with 1-3 years of experience to join their team. As a CRM Executive, you will play a crucial role in managing customer relationships, enhancing customer experience, and implementing CRM strategies to drive retention, satisfaction, and business growth. Your main responsibilities will include updating and maintaining the CRM database with accurate customer information, designing and executing CRM campaigns to enhance customer engagement and retention, analyzing customer data to derive insights for targeted marketing initiatives, and collaborating with various teams such as marketing, sales, and customer support to align CRM efforts effectively. In addition, you will be required to track and report on key CRM metrics like open rates, conversion rates, and retention rates, handle customer inquiries efficiently, monitor customer feedback, ensure compliance with data protection regulations, and work towards enhancing the overall customer journey. To qualify for this role, you should hold a Bachelor's degree in Marketing, Business Administration, or a related field. It is essential to have proven experience working with CRM software such as Salesforce, Zoho, or HubSpot, a solid understanding of customer segmentation, lifecycle, and retention strategies, excellent communication skills, strong problem-solving abilities, and a customer-focused mindset. Furthermore, the ability to analyze data and present actionable insights, as well as meticulous attention to detail, are key attributes required for this position. If you are passionate about CRM, have the necessary experience and skills, and are looking to make a meaningful contribution to a dynamic team, we encourage you to apply for this full-time CRM Executive position.,