CRM || Godrej Properties || Gurgaon

Role & responsibilities

JD-CRM

• Drive Customer Experience

• Drive Collections Efficiencies

• Responsible for reducing customer outstanding

• Responsible for Process Adherence & Process Audit Scores

• Customer Query Management by ensuring TATs are met

• Handles escalated customer complaints / queries (through direct reportees) generated via phone calls, emails, or walk-ins

• New Process Creation, wherever applicable

• Coordinates between departments and the customer to resolve customer queries

• Represents customer queries at the Corporate Office

• The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s)

CRG (Customer Records Group) Team: 1 per 400/500

• Pre-launch preparation of all legal and financial documentation like bill, receipt formats, allotment letter draft, ATS, AFS drafts, Bank NOC, TPT for Bank loans etc.

• Bank Tie Ups

• D4U KYC Checking prior to releasing the booking (post SE Dry run)

• Preparation of PTM (Permission to mortgage) for all bank loan cases

• Allotment letter generation ECRM / Manual multiple iterations / stringent launch timelines mostly not in line with IT TAT

• Agreement generation from ECRM / Manual

• BBA Agreement / Deed of conveyance registration Physically present at Registrar office

• Billing generation

• Payment receipting

• Cancellation

• Transfer / Name addition and deletion

• Preparation of Transfer Deed and Registration of the same

• Refund

• CC Regulatory and SOP Compliance Audits

• Interest and demand related manual calculations for Legal case support

• All manual calculations like reinstatement and forfeiture calculations to be shared with cross functional teams

• Manual reminder letters like Pre-termination and Termination, Agreement registrations Payment reminders are also not live for NCR

• Approval consolidation for sites

• Uploading Waiver / Credit note entries in system

• Preparation of Finance NOC for handover

Candidate with real estate background will be preferer.

Candidates can send their resume to Sanam.yadav@godrejproperties.com.